EE

EE mobile plans review

Our review of EE mobile plans lays out typical packages, Finder score and pros and cons.

Finder score
★★★★★
Expert analysis
Bundle discounts
Rarely the cheapest

Formally known as Everything Everywhere, EE began life in 2010 as a UK joint venture between T-Mobile and Orange. The new combined firm was then bought by telecoms giant BT in 2016.

One of the UK’s largest mobile network operators, EE is also an Internet service provider, offering fixed line fibre broadband and 4G and 5G mobile broadband. Existing EE mobile customers can get discounted broadband packages and bundles, with discounts typically around 10% of monthly subscription fees.

EE offers pay-monthly handset contracts, sim-only deals and pay-as-you-go bundles.

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EE tariffs and service

EE
NetworkEE
Contracts with a handset
SIM-only contracts
PAYG tariffs
Offers 5G data
Plan length from24 months
Cost of European roaming£2/day from Jan 2022. Free in Ireland
LinkGo to site

How can EE customers manage their account?

EE
Manage account via smartphone app
Live chat support
Phone support
Email support

EE customer reviews

Regulator Ofcom carries out a survey of mobile network customers every year to gauge their satisfaction with their provider. The last year for which full data is available, 2020, suggests that 91% of EE mobile customers told Ofcom that they were satisfied with the overall service they received. This is just above the average score for the industry overall that year (90%).

Only 80% of EE customers reported that they felt they received value for money from their carrier. While this may sound like a relatively high figure, this is still below the average score of 83% among all large mobile operators over the same period. During this time Ofcom received 6 customer complaints for every 100,000 EE mobile customers, the second lowest proportion after Tesco Mobile.

Meanwhile, customers using review site Trustpilot have given the mobile giant a major thumbs down, with the firm receiving an overall score of 2.4 stars out of 5. This isn’t the worst we’ve seen for a major network operator, but it’s down there. A convincing majority of the 8,000 customers who left reviews (72%) said their experience with EE was “bad”, with only 18% giving the top rating of “excellent” (last updated: October 2021).

It’s worth pointing out that as EE also offers home broadband services, some of the Trustpilot reviews will have been left by EE broadband customers, not just mobile users.

Pros and cons of EE

  • Wide choice of plans. As one of the UK’s largest mobile networks EE offers a range of contract plans.
  • Bundle discounts. EE offers discounts to mobile customers who also opt to get their broadband through the firm.
  • Rarely the cheapest. EE offers a wide choice of pay-monthly and SIM-only contracts, but you’ll rarely find them the cheapest of the larger mobile providers.
  • Mixed customer reviews. While Ofcom says that EE mobile customers are broadly satisfied with the quality of their service, online reviews elsewhere are highly negative, offering a much more mixed picture of EE’s customer service.

Our verdict: Is EE any good?

As one of the UK’s largest mobile network operators, EE provides wide coverage across the country. It also offers a wide choice of contract options both for those looking to buy a handset on a contract and those who need a SIM-only deal. The firm also has a pretty strong offering for customers who need vast amounts of mobile data, and mobile broadband users.

However, based on the online reviews we’ve read, customer service needs to improve.

If price is your main priority, you’re unlikely to find that EE is the cheapest option for your particular requirements. However, given the reach of its network, it’s likely that EE may provide coverage in areas of the country poorly served by the other 3 network operators (Three, Vodafone and O2), so if EE offers the best reception where you live, it may offer you value.

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