Three

Three mobile plans review

Our review of Three mobile plans lays out typical packages, Finder score, and pros and cons.

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Finder score
★★★★★
Expert analysis
Large selection of plans
Poor customer service scores

Three is a global telecoms brand which has a presence in 11 countries around the world. It launched in the UK back in 2003 and has been growing its network capabilities ever since. It is one of the UK’s 4 main mobile network operators and is steadily rolling out its 5G network across the country. The firm is owned by the multinational conglomerate CK Hutchison, which has interests in ports, energy, retail and infrastructure, aside from its telecoms businesses.

Three offers pay-monthly handset contracts on 24-month commitments, SIM-only plans on rolling monthly, 12-month or 24-month contracts, and pay-as-you-go plans. The network operator also sells competitively-priced home broadband packages which use mobile data to get households online.

Three’s mobile services have a particularly good reputation when it comes to international roaming, allowing customers to use their calling, text and data allowances in a large number of countries at no extra cost.

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Three tariffs and service

Three
NetworkThree
Contracts with a handset
SIM-only contracts
PAYG tariffs
Offers 5G data
Plan length from1 month
Cost of European roaming£2/day from 23 May 2022. Free in Ireland
LinkGo to site

How can Three customers manage their account?

Three
Manage account via smartphone app
Live chat support
Phone support
Email support

Three customer reviews

Regulator Ofcom carries out a survey of mobile network customers every year to gauge their satisfaction with their provider. In 2020, for which full data is available, only 86% of Three customers told Ofcom that they were satisfied with the overall service they received, the lowest score among large mobile providers last year.

However, the same survey found that 88% of Three customers questioned felt they received value for money from their carrier, the third best score on this measure among larger providers over the same period.

But this response isn’t matched by customers using the reviews site Trustpilot, where the firm gets a very poor overall customer score of 1.6 stars out of 5, based on over 19,400 reviews posted. Just over half of reviewers (53%) rated Three “Bad”, the worst rating available. Meanwhile, only 31% of respondents said Three provided “excellent” service (last updated October 2021).

Pros and cons of Three

Pros

  • Large selection of plans. Three offers a wide range of call and data plans, and can offer decent packages for customers who want large amounts of data.
  • Decent international roaming option. Three’s pay monthly, SIM-only and PAYG customers can all use their allowances in a large range of countries at no extra cost.

Cons

  • Poor customer service scores. Three isn’t highly rated for the quality of its customer service.

Our verdict: Is Three any good?

Three offers wide 4G coverage across the UK, alongside its steady roll out of 5G. It offers a wide range of plans, and can represent decent value for money, particularly for those looking for SIM-only contracts.

Sadly, it lags behind some of its competitors when it comes to the quality of its customer service. But if you’re looking for competitively-priced call and data plans with strong international roaming options, Three may offer what you need.Ready to compare mobile plans?

Frequently asked questions

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8 Responses

  1. Default Gravatar
    DrJanuary 1, 2019

    Can I have a mobile plan which I can use in London and in Florida, USA?

    • Avatarfinder Customer Care
      JoshuaJanuary 2, 2019Staff

      Hi Dr nat,

      Thanks for getting in touch with finder. I hope all is well with you. :)

      Yes, you can use your mobile plan in London and Florida, USA. Upon checking, you can take advantage of Three Mobile’s Data Passport. You can pay £5 a day and you will enjoy unlimited unrestricted data. Moreover, you can also use Three Mobile’s Go Roam which allows you to use your SIM with no extra cost as long as you use it in one of the countries covered by the promo.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

  2. Default Gravatar
    PatriciaJuly 24, 2018

    Hi,

    Is there a Company that covers my phone for largely emergency use. I like the comfort of having a mobile I know I can use when travelling on a Motorway and not much else, maybe the very occasional short call. I dislike the one’s that you pay for per month and if you don’t use it then it’s gone! Perhaps should add I am 71 and find myself driving less and less too.

    Thanks,
    Pat

    • Avatarfinder Customer Care
      JoshuaAugust 5, 2018Staff

      Hi Patricia,

      Thanks for getting in touch with finder. I hope all is well with you. :)

      Generally, if you will subscribe to a prepaid promo, the expiration of your credit will shorten. However, if you want to keep it longer than usual, you may want to top up your phone with regular load or credit. This way, your credit will stay with you longer.

      Unfortunately, it is difficult to find a company that allows you to carry credit without any expiration. So, you just have to choose between topping up with a regular load, which have a longer expiration date or simply subscribing to a prepaid promo, which comes with more perks though it expires faster.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

  3. Default Gravatar
    GlendaApril 1, 2018

    I am journeying to the UK for approximately 12 months and would like to know what you would suggest for a sim card. I won’t be making a lot of calls, so it is mainly data for photos etc.

    • Avatarfinder Customer Care
      JoshuaApril 1, 2018Staff

      Hi Glenda,

      Thanks for getting in touch with finder.

      I may not be able to give you an exact SIM card to use, but let me help you make a better decision.

      On this page, you will find a list of mobile plan providers. They are conveniently arranged on a table for convenient comparing. On that page, you will get more information on what they have to offer their customers.

      Once you find your SIM card, you can simply click the “Go to site” green button to learn more.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

  4. Default Gravatar
    JeffreyMarch 11, 2018

    I am going to Bali and would like to use my phone there what is my best plan?

    • Default Gravatar
      LiezlMarch 26, 2018

      Hi Jeffrey,

      Thanks for visiting finder!

      Depending on how heavy are you on calls and data, you may compare Three Mobile’s roaming features such as Feel At Home and Data Passport which allow you to use your plan overseas. Alternatively, you may also check local sims in Indonesia and see if their rates are cheaper than your provider’s roaming charges.

      Feel free to message us if you have other questions.

      Best regards,
      Liezl

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