Three is a global telecoms brand which has a presence in 11 countries around the world. It launched in the UK back in 2003 and has been growing its network capabilities ever since. It is one of the UK’s 4 main mobile network operators and is steadily rolling out its 5G network across the country. The firm is owned by the multinational conglomerate CK Hutchison, which has interests in ports, energy, retail and infrastructure, aside from its telecoms businesses.
Three offers pay-monthly handset contracts on 24-month commitments, SIM-only plans on rolling monthly, 12-month or 24-month contracts, and pay-as-you-go plans. The network operator also sells competitively-priced home broadband packages which use mobile data to get households online.
Three’s mobile services have a particularly good reputation when it comes to international roaming, allowing customers to use their calling, text and data allowances in a large number of countries at no extra cost.
Compare Three against its rivals
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Three tariffs and service
|Contracts with a handset|
|Offers 5G data|
|Plan length from||1 month|
|Cost of European roaming||£2/day from 23 May 2022. Free in Ireland|
|Link||Go to site|
How can Three customers manage their account?
Three customer reviews
Regulator Ofcom carries out a survey of mobile network customers every year to gauge their satisfaction with their provider. In 2020, for which full data is available, only 86% of Three customers told Ofcom that they were satisfied with the overall service they received, the lowest score among large mobile providers last year.
However, the same survey found that 88% of Three customers questioned felt they received value for money from their carrier, the third best score on this measure among larger providers over the same period.
But this response isn’t matched by customers using the reviews site Trustpilot, where the firm gets a very poor overall customer score of 1.6 stars out of 5, based on over 19,400 reviews posted. Just over half of reviewers (53%) rated Three “Bad”, the worst rating available. Meanwhile, only 31% of respondents said Three provided “excellent” service (last updated October 2021).
Pros and cons of Three
- Large selection of plans. Three offers a wide range of call and data plans, and can offer decent packages for customers who want large amounts of data.
- Decent international roaming option. Three’s pay monthly, SIM-only and PAYG customers can all use their allowances in a large range of countries at no extra cost.
- Poor customer service scores. Three isn’t highly rated for the quality of its customer service.
Our verdict: Is Three any good?
Three offers wide 4G coverage across the UK, alongside its steady roll out of 5G. It offers a wide range of plans, and can represent decent value for money, particularly for those looking for SIM-only contracts.
Sadly, it lags behind some of its competitors when it comes to the quality of its customer service. But if you’re looking for competitively-priced call and data plans with strong international roaming options, Three may offer what you need.Ready to compare mobile plans?
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