Finder Gadget Insurance Customer Satisfaction Awards 2023

Welcome to the Finder Gadget Insurance Customer Satisfaction Awards 2023

Most of us can’t live without our gadgets, so this category is dedicated to all the gadget insurance providers who keep us moving whether we’re faced with a cracked phone screen, water-damaged laptop or stolen games console.

Check out the top brands that scooped our winner and highly commended award spots below. And scroll down to see how consumers rated all the brands featured in our December 2022 survey.

The winners

The winners are based on both overall satisfaction scores (star ratings) and recommendation scores (the percentage of customers who said they’d recommend the brand to a friend).

Cover My Gadget has been providing affordable gadget insurance to UK households for over 25 years and has nabbed the top spot in our gadget insurance category for 2023. This provider, which typically insures mobile phones and tablets as well as accessories like headphones and even VR headsets, was praised by customers for flexible insurance policies, ease of use and for giving customers the confidence that they have the right level of cover to suit their personal circumstances. 83% of those we surveyed would recommend the company to a friend.

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This year, our highly commended award goes to Switched On, which offers a huge range of cover on gadgets ranging from cameras to sat navs, games consoles, DVD players and mobile phones. Customers loved Switched On because of its reasonable prices and caring customer service. 80% of customers surveyed said they would recommend this company to a friend.

Read our review of Switched On gadget insurance

Our 2023 gadget insurance customer satisfaction league table

Overall satisfaction	Customers who’d recommend	Issuer	Review
★★★★★	83%		Cover My Gadget has been in the tech insurance business for over 25 years and claimed our top spot once again in 2023. Customers spotlighted the provider’s innovative and flexible insurance policies as well as the confidence the brand gave them that they had the right level of cover to suit their needs.	View deals
★★★★★	80%		Switched On offers a range of cover under different plans: personal, family bundle, business and student. Many gadgets can be insured like cameras, sat navs, games consoles, DVD players and mobile phones. The provider’s caring customer service and reasonable prices bagged it our highly commended spot in 2023.	View deals
★★★★★	73%		Insurance2go launched in 2007 providing comprehensive cover online for mobile phones, laptops and tablets. Insurance2go’s full cover of phones, including the latest iPhones, spans liquid damage, theft and worldwide travel cover.	View deals
★★★★★	70%		Protect Your Bubble provides cover for electronic gadgets including laptops, smartphones, tablets, mobile gaming devices, sat navs, cameras, headphones and more. The provider also offers multi-gadget cover, giving you better value the more gadgets you insure	View deals
★★★★★	66%		Endsleigh is the go-to for student gadget insurance and is the only provider recommended by the NUS. Endsleigh actually uses Protect Your Bubble as the insurance provider for its gadget policies, so non-students can apply, too.	View deals
★★★★★	58%		So Sure offers insurance for a range of phones, including iPhones, Google Pixels and Samsung phones as well as laptops and tablets. Cover includes accidental damage, liquid damage, theft and loss.	View deals
★★★★★	57%		With over 1 million gadgets covered to date, loveit coverit insures a range of electrical products from laptops and tablets to games consoles and smartwatches. Theft, accidental damage and cracked screens are covered as standard. Customers in our survey praised the provider’s ease of use and good customer service.	View deals

Customer satisfaction ratings methodology

In December 2022, we ran a customer satisfaction survey on gadget insurance providers, and 588 people told us about their experience with their insurers.

The survey asked respondents how satisfied they were with their gadget insurance company (on a scale from 1 to 5) and also whether they would recommend their provider to a friend. We turned the results into star ratings and shortlisted the top-performing brands for our awards. If there was a draw, we used the recommendation score (that is, the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.

Full details of our star ratings for this sector are on the insurance ratings methodology page.