Welcome to the Finder Business Cards Customer Satisfaction Awards 2023
When you’re considering whether to apply for a business credit or charge card from a particular provider, get the opinion of the people who matter most: their customers.
We asked customers of some of the main business card providers in the UK about their experience of the cards they trust daily to help manage their business’s finances.
The winners
Our awards are designed to find the providers that really care about their customers. We’ve selected our winners based on 2 factors: overall satisfaction score (star rating) and recommendation score (whether a customer would recommend the card provider to a friend). You can read more on our methodology below.
Here are the winners of the 2023 Business Cards Customer Satisfaction Awards:
Business Cards Customer Satisfaction Winner
American Express
American Express is our Customer Satisfaction Award winner for the fifth year running, with back-to-back 5-star ratings and a best-in-class recommendation score. 100% of the American Express business card customers we surveyed would recommend the provider to a friend.
Compare our reviews of American Express business cards
Business Cards Customer Satisfaction Highly Commended
Bank of Scotland
Bank of Scotland came in a close second, with another 5-star rating and a recommendation score of 94%.
Read our Bank of Scotland Business Credit Card review
Our customer satisfaction league table 2023
| Card issuer | Logo | Overall satisfaction | Would recommend | Review | Link |
|---|---|---|---|---|---|
| American Express |  | ★★★★★ | 100% | American Express offers a range of credit and charge cards to business customers, helping customers to manage their company’s cash flow while earning exclusive card rewards. | See the range |
| Bank of Scotland |  | ★★★★★ | 94% | Bank of Scotland‘s business credit card offers a credit limit of up to £10,000 and up to 20 additional cards for your employers (subject to an annual fee per card). | Read our review |
| Capital on Tap |  | ★★★★★ | 91% | Making big waves in the business credit card space, Capital on Tap offers a versatile everyday credit card with the opportunity to earn rewards. | See the range |
| Santander |  | ★★★★★ | 91% | Designed with small and medium-sized businesses in mind, Santander offers a flexible business cashback credit card with a reasonable annual fee. | Read our review |
| RBS |  | ★★★★★ | 88% | RBS offers its business banking customers a straightforward credit card with a competitive purchase rate. | Read our review |
| Juni |  | ★★★★★ | 85% | Designed with digital marketing in mind, Juni‘s charge card offers 1% cashback on eligible spend and helps you keep track of your ad spend. | Read our review |
| Allstar |  | ★★★★★ | 100% | Allstar offers a business credit card as an all-in-one card combining a regular business credit card with a fuel card. | Read our review |
| Lloyds Bank |  | ★★★★★ | 97% | Lloyds Bank offers a business credit card with relatively low interest rates and flexible repayment options. | Read our review |
| Barclaycard |  | ★★★★★ | 94% | Barclaycard offers business credit cards to suit a range of business needs, with a variety of benefits and perks. | See the range |
| Jeeves |  | ★★★★★ | 89% | Earn cashback when you spend and avoid foreign transaction fees with this charge card from the expense management platform Jeeves. | Read our review |
| NatWest |  | ★★★★★ | 85% | NatWest‘s range of credit cards for its existing business customers come with a variety of features and benefits. | See the range |
| HSBC |  | ★★★★★ | 79% | One of the world’s largest banks, HSBC offers a competitive interest-free period and purchase rate with its business credit card. | Read our review |
Customer satisfaction ratings methodology
In December 2022, we ran a customer satisfaction survey on business cards. We polled 623 business card customers who gave us their opinion on their business credit card provider.
The survey asked respondents how satisfied they are with their card (using a 1–5 rating) and whether they would recommend the brand to a friend. We converted the responses into customer satisfaction star ratings and used those results to determine the winner of our award. If there was a draw, we used the recommendation score (the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.
You can get a full breakdown of our ratings methodology for cards here.
Credit card ratings
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
The customer satisfaction score (“You say”) is based on a survey of 623 customers carried out in December 2022.
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