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Sigue international money transfers review

Sigue transfers money quickly but isn’t transparent about the fees you’ll pay.

Updated

Fact checked

Why should I consider Sigue?

  • Fast transfers. Your transferred funds are available in as little as 30 minutes or within 24 hours.
  • Global presence. Has over 100,000 locations around the world with headquarters in India, Mexico and the US.
  • Licensed across the US. Use Sigue to send money from all 50 states.

What to watch out for

  • Unclear fee structure. Because Sigue’s site doesn’t list its fees, you may not know what you’ll pay for a transfer until you set up the transaction.
  • No online service via its website. You can only send money using the SiguePay app or in-person at a Sigue location.
  • Limited transfer amount in app. Your transfer is limited to $2,999 US dollars using SiguePay, Sigue’s app.

Sigue’s exchange rates and fees

Sigue’s app, SiguePay, charges a single, flat-rate fee for every transaction but doesn’t disclose the amount. Screenshots in the App Store show a fee of $1.99. Sigue in-person transfer fees are based on the amount of your transaction, but Sigue doesn’t disclose the percentage it uses to determine that fee.

There are no additional hidden fees, however. Your transaction fee is listed on the transfer before you confirm the transaction, along with any third-party fees Sigue knows about.

For transactions that require a currency exchange, your exchange rate is locked in for a specific time. A confirmation screen details the rate information along with the amount you’ll pay, the transaction fee and the total the recipient will receive in the requested currency. If you don’t complete your transaction within the rate-locked time frame, a new confirmation screen will display the updated exchange rate.

How long does a Sigue money transfer take?

Sigue processes bank transfer deposits immediately, which means funds can be available within 30 minutes, depending on the recipient’s bank policy, and most are available within 24 hours. Your receipt will show the date funds will be available to your recipient.

What currencies can I send with Sigue?

Sigue can send money to more than 60 countries worldwide, with popular supported currencies including:

  • CNY Yuan Renminbi
  • DOP Dominican peso
  • EUR Euro
  • GHS Ghanaian cedi
  • GTQ Guatemalan quetzal
  • MXN Mexican peso
  • NGN Nigerian naira
  • XOF West African CFA franc

Is Sigue safe to use?

Sigue provides a lot of advice to its users on how to avoid scams and identity theft and takes the following steps to try to ensure transaction security.

  • PCI certified
  • Uses encryption to protect your personal information
  • Uses touch ID for account access on IOS devices
  • Does not sell or share information with third parties outside of what is required by law to complete transactions

Sigue’s reviews and complaints

Sigue has no online customer reviews with traditional review sites like Trustpilot. It does have one customer complaint with the Better Business Bureau (BBB) related to an identity theft case that the customer wants Sigue to help prove to their bank. The company is not accredited with the BBB and has a C+ rating for failing to respond to that complaint.

Sigue was recently fined by the Consumer Financial Protection Bureau (CFPB) and paid a $400,000 settlement in August 2020 for violating the Electronic Funds Transfer Act (EFTA). The fine was for failing to refund money to senders when their remittance wasn’t available to the recipient by the scheduled date as well as other minor process errors, all violations of the Remittance Rule.

Money transfer scams

What payment methods does Sigue accept?

Sigue allows two methods of payment.

  • Bank-issued personal debit card; no corporate accounts, gift cards or prepaid cards allowed
  • Bank transfer from your checking, savings or money market account

How can I send money with Sigue?

You can send funds in three ways.

  • Bank transfer. If you have the recipient’s bank account information, the funds can be deposited into the account directly.
  • Cash pickup. The recipient can pick up the cash from a Sigue branch location if they have the confirmation number and a legal ID.
  • Home delivery. Some countries allow the paying agent to deliver the funds to the recipient’s home.

How to make my first transfer with Sigue

You can either go to one of Sigue’s branch locations or use the SiguePay app. To make a transfer using the app, follow the steps below.

  1. Log in to your account.
  2. Enter the amount you want to transfer and the transaction’s currency.
  3. Add a new recipient and select how they want to receive the funds.
  4. Pay for the transfer with your personal debit card.
  5. Send the transfer. The transaction details will display and a receipt is sent to your email.

How to track a Sigue transfer

You can track your transfer on the Sigue website using the Transaction Order number, or call Sigue customer service to check on the status of the transfer.

Is there a Sigue app?

SiguePayApp Screenshot

Yes, SiguePay is the company’s app, which is available on the App Store and Google Play. You can use the app to do the following.

  • Send money. Create an account to send money to over 50 countries.
  • Track your money transfer. Use the Transaction Order number to track the status of your transfer and make sure the money arrived safely.
  • View your history. Get a list of past transactions for your records.
Ratings accurate as of January 19, 2021
Google Play Store3.2 out of 5 — based on 923 customer ratings
Apple App Store3.4 out of 5 — based on 200 customer ratings

More on the best money transfer apps

How does Sigue compare to other services?

Sigue offers transfer service across the US and to over 50 countries, including countries in Central and South America and select areas of Europe, Africa and Asia.

Use our comparison table to send funds outside Sigue’s service areas or to compare transfer fees and options to other money transfer companies.

Min. Transfer Amount Transfer Speed Online Transfer Fee Rate Amount Received Description CTA Details
$1,000 1 day USD 0.00 0.82 EUR 4,100 OFX has no maximum limit transfers, with competitive exchange rates for 45+ currencies. Go to site Show details
GBP 1,000 1 - 2 days USD 0.00 0.82 EUR 4,100 Exclusive: Minimum transfer of $1,000 for Finder readers (normally $5,000).
CurrencyTransfer lets you shop around for the best exchange rate on its online marketplace.
Go to site Show details
$1 Same day USD 0.00 0.825 EUR 4,123 XE has fast transfers with no fees and a range of foreign currency tools. Go to site Show details
$10 Within an hour USD 1.99 0.812 EUR 4,057 Special offers like free transfers and better exchange rates available for new customers.
Remitly has quick, affordable transfers around the world, with both express and economy options.
Go to site Show details
$1 1 - 2 days USD 40.00 0.828 EUR
4,109
TransferWise uses the mid-market rate and transparent fees to help you send money in 45+ currencies. Go to site Show details
$1 Within an hour USD 3.99 0.825 EUR 4,121 WorldRemit sends money to 110+ countries for bank-to-bank deposits, cash pick-ups or mobile top-ups. Go to site Show details

Compare up to 4 providers

Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.

Bottom line

Some of Sigue’s greatest advantages are its speed and multiple locations. And if you want to try it out, you can often take advantage of a special exchange rate offered to first-time customers. But if you need to transfer money to a country outside the Sigue service areas or want a service that’s more transparent about their transfer fees, compare international money transfer companies to find a better fit for you.

Frequently asked questions

Does Sigue offer business transfers?

Sigue’s commercial subsidiary is FIX Foreign Exchange, which provides international transfer services to small- and medium-sized businesses.

How do I contact customer support?

Use one of the following methods to contact Sigue customer service.

  • By phone: 800-385-3316 from 4 a.m. to 9:30 p.m. PST, seven days a week
  • By email: productsupport@sigue.com
  • Use the contact form on the website
  • Use the website’s chat feature

How can I cancel my Sigue transaction?

Cancel any transfer that hasn’t yet been paid. To cancel a transfer made through the app, call 877-754-9777. To cancel a transfer made in person at a Sigue location, call 800-385-3316.

Refund requests made before noon can be refunded the same day, if you paid using a bank transfer. If you paid using your debit card, the refund takes three business days. The refund includes both the transfer amount and Sigue’s transfer fee.

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