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Ally auto loans review

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 Ally auto loans
Finder score
Min. Loan Amount
Max. Loan Amount
7.29% to 22.24%

Our verdict

This young bank works with dealerships to get you financing.

Ally is a relatively new bank. You can access a free FICO score, and its mobile app allows you to manage your account from your phone. But while it has plenty of modern conveniences, its website still lacks some crucial information like rates and terms.

Most importantly, you can't apply online. Ally works through dealerships, which means you're stuck bargaining with a salesperson for rates. And since Ally doesn't list any specifics on its website, you'll be in the dark until you're ready to meet with a financial officer.


  • Mobile app for easy repayments
  • Loan and lease options available
  • Free FICO score reports


  • Must finance through dealership
  • No online application
  • Rates and loan terms aren’t transparent

In this guide

  • Our verdict
  • Details
    • Product details
  • Your reviews
  • Ask a question's rating: 3.0 / 5.0


  • Best for borrowers looking to finance through a dealership.
  • Pick something else if you want to apply directly with a lender.


Product details

Min. Loan Amount $7,500
Max. Loan Amount $99,999
APR 7.29% to 22.24%
Interest Rate Type Fixed
Requirements Existing auto loan must be third party (non-Ally) and have been in force 6+ months, Only Refinance transactions, No doc fees

First, am I eligible?

Ally’s auto loans are through its dealership partners, so eligibility requirements aren’t listed on its website because they vary. However, we were able to get the basic eligibility criteria:

  • US citizen or permanent resident
  • At least 18 years old
  • 520 minimum FICO credit score
  • Minimum vehicle finance amount: $7,500
  • Maximum vehicle finance amount: $99,999

What types of car loans does Ally offer?

Loan details and rates aren’t listed on the site, but Ally reports that its auto loan rates range from 7.29% to 22.24% APR as of December 2022.

Auto options with Ally include:

  • New and used vehicle financing
  • Refinancing
  • Commercial vehicle financing
  • Vehicle leasing
  • Lease buyouts

For refinancing options, you can only refinance your vehicle with Ally if your current auto loan is with another lender and isn’t financed in Nevada, Vermont or the District of Columbia.

Pros and cons


  • Mobile app for easy repayments
  • Loan and lease options available
  • Free FICO score reports
  • Low 520 credit score requirement


  • Must finance through dealership
  • No online application
  • Rates and loan terms aren’t transparent

Compare more car loan options

Name Product Filter Values Minimum credit score APR Loan term Requirements
LightStream Auto Loans
Good to excellent credit
2 to 7 years
Must have a good to excellent credit profile, be a US citizen or a permanent resident with a valid green card, have a valid Social Security number, credit card verification requested upon loan approval and have a valid US address.
Quick car loans from $5,000 to $100,000 with competitive rates for borrowers with strong credit.
Varies depending on the lender
3 to 6 years
Varies depending on the lender
Go to site
CarsDirect auto loans
No minimum credit score
Varies by network lender
Must provide proof of income, proof of residence, and proof of insurance.
Save time and effort with this lending service specializing in beginner-friendly or subprime car loan.
No minimum credit score
3.9% to 27.9%
1 to 6 years
18+ years old, annual income of $4,000+, no active bankruptcies
Get pre-qualified for used car financing and receive competitive, personalized rates.

Ally reviews and complaints

BBB accredited No
BBB rating A
BBB customer reviews 1.09 out of 5 stars, based on 67 customer reviews
BBB customer complaints 490 customer complaints
Trustpilot Score 2.9 out of 5 stars, based on 4 customer reviews
App Store Score 4.7 out of 5 stars, based on 53,700 customer reviews
Google Play Score 3.9 out of 5 stars, based on 25,300 customer reviews
Customer reviews verified as of 20 March 2023

Over the years, Ally’s BBB rating has improved and it has no alerts on its profile, but most reviews across all platforms are pretty negative.

Many of the reviews cite long waiting times for customer service, largely due to the fact that Ally has no physical branch locations. And many customers state that Ally’s customer service is poor.

But there isn’t much insight into how Ally handles its auto loans, as most of the reviews discuss checking accounts, app functionality and customer service.

How do I apply?

Ally doesn’t have an online application. To finance through Ally, you’ll need to visit the dealership and request Ally as your lender.

To start the process of getting an Ally personal auto loan, follow these steps:

  1. Visit Ally’s website and select Auto from the main navigational bar, then select Personal under the header Vehicle Financing.
  2. Select Find a Dealer and allow Ally to use your location or manually enter your address or ZIP code.
  3. Select a vehicle brand to find a participating dealership and click Get Results.

What documents do I need to apply?

Ally doesn’t list any specific documents you’ll need to apply for a loan. But when you visit a dealership, make sure you have the following to make the application process easier:

  • Valid driver’s license or valid government-issued ID
  • Proof of insurance
  • Proof of employment or income
  • Social Security number
  • Date of birth

How do repayments work?

Ally gives you three repayment options:

  • Online or with its mobile app
  • By phone: Call 888-925-2559
  • By mail: Payment Processing Center
    PO Box 9001951
    Louisville, KY 40290-1951

If you can’t make a repayment, check your loan contract. It should state the late fee you’ll be charged.

So remember to reach out before the payment due date. Ally allows some borrowers to skip or extend a payment — in some cases, you may even be able to change your due date.

Ally offers an option to work with dealerships to get you a car loan. But, if you want a lender that’s upfront about its terms, read our guide to car loans.

Car loan ratings

★★★★★ — Excellent

★★★★★ — Good

★★★★★ — Average

★★★★★ — Subpar

★★★★★ — Poor

We rate car loan providers on a scale of 1 to 5 stars based on factors like transparency, costs and customer experience. We don’t take into account elements like eligibility criteria, state availability or payment frequency — we save that for our reviews.

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Bethany Finder

Writer, Banking and Loans

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