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Bitstamp review

Discover why Bitstamp is one of the oldest and most reputable exchanges in the cryptocurrency industry

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Our take on Bitstamp

Bitstamp is one of the oldest and most reputable crypto exchanges in the world.

It’s earned its reputation as a no-frills exchange that stays online even when traffic to the site is high.

The exchange supports 78 crypto assets and while its interface is suitable for beginners, the trading portal can be a bit overwhelming if you are just getting started in crypto.

With that said, the Know Your Customer (KYC) verification process is a bit tedious and the platform offers fewer trading pairs than some of its competitors.


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Bitstamp pros and cons


  • Great customer support
  • Moderate trading fees (0.1–0.18%)
  • Over a decade of supporting crypto investors


  • Over $5 million in BTC lost in 2015 hack (though customers were repaid)
  • Doesn’t offer derivative products

Bitstamp pros explained

  • Great customer support. If you have trouble using Bitstamp, you can contact a customer service representative for support via phone or email. It’s one of the few exchanges that offers customer support over the phone.
  • Moderate trading fees. Maker fees on Bitstamp are 0.1% and taker fees are 0.18% – significantly lower than the +1% fees charged by some competitor exchanges.
  • Over a decade of supporting crypto investors. Bitstamp was founded in 2011. It has served customers without hiccups aside from a hack in 2015. Customers who lost funds in the hack were reimbursed.

Bitstamp cons explained

  • 2015 hack. Bitstamp experienced a hack in 2015 in which over $5 million in Bitcoin (BTC) was stolen.
  • No derivative products. Bitstamp doesn’t offer any derivative products.

About Bitstamp – company history and background

Created in 2011, Bitstamp is one of the oldest and most reputable exchanges on the market.

Known for being a simple yet complete platform, it has increased in popularity over the past 10 years and is commonly used as a resource with regards to the accuracy of prices across exchanges.

It has stood the test of time and continues to be an excellent option for cryptocurrency trading and investing.

Listed Bitstamp crypto exchange assets

Bitstamp supports over 75 cryptocurrencies, but some notable assets are missing. Namely, Binance USD, BNB and Cosmos Hub, which are in the top 20 cryptos by market cap. In total, 14 of the top 20 cryptos are available on Bitstamp.

Popular assets on Bitstamp
Bitstamp supports
Avalanche (AVAX)
Bitstamp does not support
Binance USD (BUSD)
Bitstamp supports
Bitcoin (BTC)
Bitstamp does not support
Bitstamp supports
Cardano (ADA)
Bitstamp does not support
Cosmos Hub (ATOM)
Bitstamp supports
Dai (DAI)
Bitstamp supports
Dogecoin (DOGE)
Bitstamp supports
Ethereum (ETH)
Bitstamp does not support
LEO Token (LEO)
Bitstamp does not support
Lido Staked Ether (stETH)
Bitstamp supports
Polkadot (DOT)
Bitstamp supports
Polygon (MATIC)
Bitstamp supports
Ripple (XRP)
Bitstamp supports
Shiba Inu (SHIB)
Bitstamp supports
Solana (SOL)
Bitstamp supports
Tether (USDT)
Bitstamp does not support
Bitstamp supports
Bitstamp supports
Wrapped Bitcoin (WBTC)

Bitstamp exchange fees

Bitstamp does not charge a fee for cryptocurrency deposits or withdrawals.

Keep in mind you will still need to pay blockchain network fees.

Bitstamp charges moderate fees for fiat deposits and withdrawals.

Deposit methods
  • Bank transfer
  • Credit card
  • Cryptocurrency
  • Debit card
  • SEPA
  • Faster Payments (FPS)

Bitstamp deposit and withdrawal fees

Transaction type Fee
Deposit funds Cryptocurrency: None; blockchain network fees apply
Bank transfer (ACH): None; bank fees may apply
Debit card transfer: 5%
Credit card transfer: 5%
Wire transfer: 0.05%

Withdraw funds Cryptocurrency: None; blockchain network fees apply
Bank transfer (ACH): None; bank fees may apply
Wire transfer: 0.01%

Bitstamp trading fees

Type Fee
Trading 0.0% - 0.50%
Taker fee explained. A taker fee is a fee charged when a buy order is matched immediately with a sell order on the books. This is the fee charged when you place a market buy order.

Maker fee explained. A maker fee is the fee charged when you propose an order for other traders to take. In other words, this fee is charged when you place a limit order to sell an asset, but that order is not filled immediately.


Other fees

Bitstamp charges a 15% fee for Ether (ETH) and Algorand (ALGO) staking rewards earned via the platform.

How to sign up on Bitstamp exchange

  1. Sign up.
    Click on Get Started at the top right of the landing page, which will prompt you to register your name, date of birth and email address. Once this information has been completed, you will receive a verification code in your email to verify it belongs to you and to access the platform.
  2. KYC
    Once your email has been verified, you will be prompted to complete a Know Your Customer (KYC) process. It will require you to present a phone number, government-issued ID and some basic financial information. It might take a few days for the entire process to be completed, but once done, you will have access to everything on the website.
  3. Make a deposit to begin trading.
    Once you are verified, click on 'Deposit' on the top of the screen, and pick the best option for you to fund your account with. Be sure to check what cryptos are available for swapping and which pairs exist.
Create a Bitstamp exchange account

About the Bitstamp app

The Bitstamp app is available for Android and iOS devices.

Bitstamp has created an easy-to-use mobile app that allows portfolio tracking and trading among digital assets.

Is Bitstamp exchange safe?

Having been around since 2011, Bitstamp has an upstanding reputation for both security and reliability. That being said, it has experienced difficulty in the past, although the issue was dealt with swiftly without any loss of customer funds.

Past Hacks. In 2015, Bitstamp suffered a hack in which 19,000 Bitcoin tokens were stolen from the exchange.

The hack also resulted in an interruption of services including issues related to deposit and withdrawals.

Bitstamp reimbursed its users for any losses they may have incurred.

Security Audits. Since the 2015 hack, Bitstamp has placed extra emphasis on the platform’s
security. It is regularly audited by one of the largest insurance companies in the industry, BitGo.

Insurance. Bitstamp has a $100 million insurance policy on the assets it holds through BitGo.

The exchange keeps 98% of user assets offline in cold storage to help offset the impacts of a successful hack.

Keeping your crypto secure

All centralized exchanges, including Bitstamp, are vulnerable to counterparty risks like hacking, theft and insolvency. Using a self-custodial or hardware wallet is widely accepted as the best way to improve the security of your funds. We've shared some of our top picks below.

Ledger Nano X Wallet

Trezor Model T Wallet

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Supported assets


Supported assets


Price (USD)


Price (USD)


Bitstamp customer support

Bitstamp’s customer support is standard for cryptocurrency exchanges.

It has a worldwide toll-free number that is available 24/7 and offers several email addresses that usually get replied to within 24 to 72 hours.

Bitstamp also has an in-depth FAQ page, which has nearly every aspect of the website covered in detail.

Google Play ratings11.6k ratings, 3.8 stars, 500k+ downloads
Apple Store ratings11.8k ratings, 4.7 stars

How to reach Bitstamp

  • Contact form
  • Email
  • Facebook page
  • Phone
  • Twitter

Alternatives to Bitstamp exchange

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Name Product Deposit methods Fiat Currencies Cryptocurrencies Offer Disclaimer
SoFi Invest Crypto
Bank transfer (ACH), Cash, Debit card, Wire transfer, Rollover or personal check


Win up to $100 in crypto with a qualifying first trade. T&Cs apply.
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eToro USA LLC Cryptocurrency Trading
Bank transfer, Debit card, PayPal, Wire transfer


Get $15 when you sign up and buy $100 of crypto. T&Cs apply.
Disclaimer: eToro USA LLC; Investments are subject to market risk, including the possible loss of principal.
Robinhood Crypto
Bank transfer, Cash, Debit card


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2 Responses

    Default Gravatar
    RayDecember 16, 2017

    One of the cons for Bitstamp, according to the review, is that it may not be suitable for beginners. Why is that?

      Default Gravatar
      ArnoldDecember 21, 2017

      Hi Ray,

      Thanks for your inquiry.

      This exchange may be catered to more advanced coin traders. If you’re new to cryptocurrency trading, you may find our guide to Bitcoin Trading for Beginners very helpful. The guide will teach you everything you need to know before you start trading.

      Hope this information helps


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