Terms and Conditions

Welcome to Creditec Limited. We provide a credit matching platform that enables our partners to connect their customers to financial products and services such as credit card and loan offers. (“Our Partners” are firms who offer their customers the opportunity to search for such financial products and services, and we help them to do this through the technology we provide.) (“Our Service”):

It’s important to us that you understand who we are and Our Service, so please read these Terms and Conditions. You need to understand that if you use our website(s) and Our Service, you:/p>

  • accept our terms and conditions;
  • agree to abide by them, and
  • agree to use Our Service for lawful purposes only.

If you do not agree to these terms and conditions, please do not use Our Service.

1. Who we are

We (Creditec Limited), are a credit broker authorised and regulated by the Financial Conduct Authority (FRN 971164). We provide a credit matching platform for our Partners to connect their customers to different products and services. Our registered office is The Steam Mill Business Centre, Steam Mill Street, Chester, United Kingdom, CH3 5AN and our registered company number is 13700425 . We are registered with the Information Commissioner’s Office with registration number ZB288703.

Please note that these Terms and Conditions should be read in conjunction with our Privacy Policy and are only relevant to Our Service. Should you click on a link which takes you to the website of one of our financial service providers (“Providers”) or any other third party that we deal with in order to provide Our Service, you will need to read their privacy policy to understand how they are collecting and using your personal information. Our Providers are lenders and brokers who are authorised (where required) by the FCA to provide the product or service you are looking for.

2. Your acceptance of these terms and conditions

By using Our Service, you are accepting these terms and conditions, privacy policy and cookie policy and you agree to comply with them. If you do not agree to this, you should not use Our Service. If you breach any of these terms, your right to access and use our website(s) will cease immediately.

3. Changes to these terms and conditions

We reserve the right to amend these terms and conditions from time to time by amending this page. The amended terms and conditions will be effective from the date they are posted on our website. By continuing to use our website(s) after changes are posted you are accepting our new terms and conditions.

4. Our Service

We provide a credit matching platform to help our Partners’ customers find financial products and services such as loans and credit cards. We sort these offers based on our ‘best match’ algorithm which considers several factors including the chance of approval and the rate being offered. If you choose to take out a loan through our website, the chosen lender will pay us commission, however, this does not influence the quotes that we present to you, nor the order in which they are ranked.

To check your eligibility for a loan, we use automated technology to select those Providers who meet your requirements and criteria, for example, if we know a Provider does not offer loans greater than £5,000, we will not add them to the panel. We then share your personal information with the selected Providers who will carry out a soft search on you. Providers use your credit score and/or credit report data to help them decide whether they would accept your application for a loan. They will then notify us whether they will accept your application, the chance of approval and the interest rate that they can offer you.

A soft search will leave a ‘footprint’ on your credit file which will either be in our name or the lender or broker who carried it out. Only you will be able to see this, and it will not impact your credit score.

Whether or not our Providers are able to offer you the product or service you are looking for, is their responsibility and will depend on factors such as their assessment of your eligibility and credit worthiness by taking into account your credit history.

We do not charge you a fee for using Our Service, however we do receive commission payments from our Providers if you subsequently use our Service and enter into a loan (or any other type of) agreement following an introduction through that website. Our Providers may charge you a fee.

5. Using Our Service and website(s)

Our website(s) and Service are for your personal use only and you must not use them in any unlawful or fraudulent manner. You should only use them if you are a UK resident and are over 18 years old.

6. Communication from or on behalf of Our Service

In addition to servicing communications, we may contact you for feedback about our Service. We will not send you any marketing communications. Please read our Privacy Policy for more information.

By using Our Service to find a financial product or service, you may also be contacted by any Provider(s) with whom you agree to proceed. We are not responsible for the way in which they may do this, and you should read their Privacy Policy and Terms and Conditions prior to completing your application for that product or service to understand how they will process your personal information.

7. Credit checks and references

We will carry out a soft search on you in order to check your identity and creditworthiness. In addition, our Providers will also carry out a soft search when we share your personal information with them so that they can make an assessment of your eligibility for the product or service you are looking for.

(Note: a ‘soft search’ or, as it is sometimes referred to, ‘quotation search’ is a search conducted by a lender with a credit reference agency, such as Experian, Equifax or TransUnion. This helps the lender to determine whether or not they are able to provide the product or service. Unlike a ‘hard’ credit search, a soft search is recorded on your credit file, but only you can see it, rather than any other finance provider. A ‘soft search’ does not impact your credit rating.)

Credit checks and credit reference agencies can also help prevent fraudulent applications. When you make an application, you agree to our Providers using your personal information for the purpose of preventing fraud and to verify your identity. This data may be used by a Credit Reference Agency or Fraud Agency and these agencies may keep a record of your information.

You are responsible for ensuring that the information you provide is true and accurate. Misleading information will be regarded as a breach of our terms and is likely to breach any agreement you enter with our Providers. Furthermore, misleading information may also result in the instigation of legal proceedings against you.

8. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our website(s), and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may:

  • print one copy;
  • download extracts, of any page(s) from our website for your personal reference, and/or
  • draw the attention of others to material posted on our website.

You must not:

  • modify the paper or digital copies of any materials you have printed off or downloaded in any way. If you print off, copy or download any part of our website in breach of these terms and conditions, your right to use our website will cease immediately and you must, return or destroy any copies of the materials you have made;
  • use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text, or
  • use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.

All rights in Creditec and our trading styles are owned by us.

If you leave our website (for example when returning to our Partner’s website or when you complete a loan application on one of our Providers’ websites), it is very important that you read their privacy policies and terms and conditions to make sure you understand and accept them.

Where our website(s) contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

10. Information about you and your visits to our website

We process information about you in accordance with our Privacy Policy. By using Our Service, you confirm that you have read our privacy policy and you warrant that all data provided by you is accurate.

We aim to ensure that the material on our website(s) is accurate. We also try to correct any errors or omissions as soon as we become aware of them. However, we cannot guarantee that our website(s) is accurate and error free always. We therefore reserve the right to amend any information displayed at any time.

11. Financial information

The information provided through our website(s) is not intended to be construed as financial or other advice. It is provided to help you find the product or service that you consider is the most appropriate for your circumstances. If you think you need financial advice, you should contact a registered and qualified Independent Financial Adviser (IFA).

12. Our liability

The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law including but not limited to the Financial Services and Markets Act 2000, as amended, (“FSMA”) or any conduct of business rules developed pursuant to FSMA.

13. Viruses, hacking and other offences

You must not misuse our website(s) by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to creditec.co.uk, the server on which our website is stored, or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

You must not establish a link from any website that is not owned by you.

Our website must not be framed on any other site, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our website(s) other than that set out above, please contact us via our contact form.

14. Complaints

Delivering an excellent service to all our customers is important to us. If you feel that we have failed to achieve this or wish to make a formal complaint of any kind, please either write to:

Compliance Manager

Creditec Limited

The Steam Mill Business Centre

Steam Mill Street



Or complete our contact form.

We will respond quickly once your complaint is received and endeavour to resolve the issue. If your complaint isn’t resolved to your satisfaction, you may be able to refer to the Financial Ombudsman Service:

Financial Ombudsman Service,

Exchange Tower,


E14 9SR.


15. Applicable Law and Jurisdiction

These terms and conditions and your access to and use of Our Services (including any dispute or claim arising out of or in connection with them), shall be governed by and interpreted in accordance with English law.

You agree to submit to the exclusive jurisdiction of the courts of England and Wales in connection with these terms and conditions and your access to and use of our website(s).

16. General

This agreement is in English and all communications between you and us will be in English.

If any provision of these terms and conditions is found to be unlawful, invalid or unenforceable, that provision shall be deemed deleted from these terms and conditions and shall not affect the validity or enforceability of the remaining terms and conditions.

Our terms and conditions, Privacy Policy and Cookie Policy, constitute the entire agreement between you and us relating to your use of Our Service.

No failure or delay by us in exercising any of our rights under these terms and conditions shall constitute a waiver of that right nor will any single or partial exercise by us of any right preclude any further exercise of any right.

17. Contact us details

If you have any questions about these terms and conditions, or would like to contact us for any other reason, our details are below:

by post:

Creditec Limited

The Steam Mill Business Centre

Steam Mill Street



Or complete our contact form.

Last updated Feb 2022

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