Review: WorldRemit money transfers

A secure way to send money to over 150 countries and track it every step of the way.

  • Good for users sending to many destinations.
  • Not so good for large transfers with a transfer limit of $10,000 per day.
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WorldRemit's coronavirus response

With the pandemic affecting how we can pick up money transfers, WorldRemit is asking customers to send transfers online through the WorldRemit app. And, where possible, to send to your recipient’s mobile money or airtime accounts. Cash pickup locations may not be available or may have reduced hours as local businesses are affected by movement restrictions.

Expert review

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Zak Killermann

WorldRemit’s network isn’t quite as large as brands like Western Union, but you’ll often find better rates and lower fees with WorldRemit. Plus, WorldRemit’s app and website tell you upfront what exchange rate and fees you’ll be paying without needing to sign up first. This makes it easier to compare against other companies to see if you’re getting the best deal.

One major downfall of WorldRemit is that you can’t pay in cash, but its global network does support cash pickups in many countries worldwide. Other delivery options like mobile airtime top-ups, bill pay and door-to-door cash delivery help round this service out for some sending destinations. You’ll also often be able to find promo codes to get a better deal if you’re a first-time customer.

Why should I consider WorldRemit?

  • Easy-to-use website. Signing up and sending money can be done in as little as a few minutes, and support can be accessed through phone, email, live chat and FAQs.
  • Worldwide network. Customers in more than 50 countries can send funds to over 150 countries in a variety of methods, including bank transfers, cash pickup at thousands of locations, door-to-door delivery, delivery to services like Alipay and more.
  • Flexible payment options. Pay with a credit or debit card, from your bank account, through Apple or Google Pay and even with prepaid cards.
  • Fast transfers. Cash pickups, WorldRemit Wallet transfers and airtime top-ups are typically available instantly after sending, while mobile money and bank deposits may take one or more business days to process.
  • Competitive fees. The fees are generally quite a lot less than what you’ll find at your bank.
  • No minimum transfer. With no minimum, WorldRemit is best suited to smaller transfers.

    What to watch out for

    • Maximum daily limits. You can’t send more than S$10,000 per 24 hours.
    • Changing fees. Depending on where you are sending to, how you are paying and how you are transferring money, your fees may vary. A base fee of $2 to $4 is applied to most transfers, so keep an eye on this category when actually completing your transfer to make sure it doesn’t change.
    • No hedging options. WorldRemit only offers one-off transfers, unlike some of its competitors that offer additional tools to help you save money. Hedging tools are most often used to lock in an exchange rate, helping you save money on future transfers if the market shifts against your position.
    • Inconsistent markups. Exchange rates vary through WorldRemit and depend not only on the currency you are sending to but also on the destination country. Expect mid-market markups anywhere from 1-4%.

      WorldRemit exchange rates and fees

      Transfers through WorldRemit will have both a fee and a mid-market margin markup added to them. Transfer fees for Worldremit vary, but for sending from Singapore to most countries the standard fee typically $4 or lower. WorldRemit’s fees and exchange rates may change based on:

      • Location. Fees and exchange rates may vary based on the country you are sending to. Even if two destination countries share the same currency, the exchange rate offered by WorldRemit may vary when sending to each.
      • Amount. Although the fee for most transfers will be $4, some countries will have higher fees based on the amount you are sending.
      • Delivery. Sending cash will typically have higher fees, while sending to a bank account tends to be cheaper.

      Unlike many competitors, WorldRemit offers the same exchange rate no matter how much you send.

      Calculate how much your transfer with WorldRemit could cost

      Choose the currency you want to send and enter the desired transfer amount. The table will give you an idea of what your transfer could look like.

      Min. Transfer Amount Transfer Speed Online Transfer Fee Rate Amount Received Description CTA Details

      Compare up to 4 providers

      Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.

      Sending $1,000 from Singapore around the globe

      As of 21 August 2020, here are the mid-market rate markups and fees for popular sending destinations around the world when sending to a bank account. The mid-market rate is the exchange rate you’ll see when you look up a currency pair on Google and is the current recognized rate that traders use to buy and sell a pair of currencies. The lower the percent above the mid-market rate that WorldRemit is charging, the better.

      Sending toCurrencyMid-market rateWorldRemit rate% above mid-marketFees (SGD)

      How long does a WorldRemit transfer take?

      WorldRemit transfer speeds depend on the delivery method you choose.

      Delivery methodTransfer speed
      Bank transferWithin minutes to five business days
      Cash pickupInstant
      Mobile moneyWithin minutes
      Airtime top-upWithin minutes
      Home deliveryOne to seven business days

      What currencies can I send with WorldRemit?

      WorldRemit transfers can be sent from over 50 countries and received in over 150 countries. You can check out the full list of currencies here, but popular currencies and sending destinations include the following:

      • INR Indian rupee
      • VND Vietnamese dong
      • GBP British pound
      • PHP Philippine peso
      • LBP Lebanese pound
      • EUR Euro
      • LKR Sri Lankan rupee
      • THB Thai baht

      Is WorldRemit safe to use?

      WorldRemit uses many methods to protect your transaction and is authorized and regulated by many government agencies. In short, here is how WorldRemit protects your transfer:

      Secure payment channels

      Depending on where you are sending money from and to, you can expect your payments to be secured by the following:

      • Apple Pay
      • Verified by Visa
      • Mastercard and Maestro SecureCode

      Regulation compliance

      WorldRemit holds many licenses around the globe, including in the following countries:

      • United States
      • United Kingdom
      • Canada
      • Australia

      Dedicated security teams

      WorldRemit uses machine learning to monitor all transactions, and anything suspicious is forwarded for human attention. When problems pop up, customers can contact WorldRemit 24/7 by using the following methods:

      • Telephone
      • Emails
      • Live chat

      What WorldRemit reviews say

      Trustpilot4.5 out of 5 — based on 36,956 customer reviews
      CompareRemit1.7 out of 5 — based on 118 customer reviews
      Monito8.3 out of 10 — based on staff reviews
      Finder4.5 out of 5 — based on staff reviews

      Reviews accurate as of April 7, 2020.

      A lot of the complaints found online about WorldRemit have to do with the time delay when receiving a refund and occasional claims that a refund wasn’t received at all when requested. Overall, WorldRemit customer care seems to answer these complaints on the various threads they are posted, often providing additional phone numbers for the customer to reach out and receive more help to solve their issue.

      WorldRemit has been in business since 2010. Aside from 24/7 customer support, the website also boasts an extensive FAQ to help customers find the answers to many popular questions and concerns surrounding the service.

      What payment methods does WorldRemit accept?

      WorldRemit accepts different payment methods depending on where you are sending your transfer from. From Singapore, WorldRemit payment methods include:

      • Bank transfer
      • Debit, credit and prepaid cards
      • Apple Pay

      Around the world, WorldRemit also accepts the following payment methods:

      • Poli
      • Interac
      • iDEAL
      • Trustly

      What are the ways I can send money with WorldRemit?

      Depending on where you live, the ways to send money through WorldRemit may vary. WorldRemit offers the following ways to send and receive money:

      • Cash pickup. Pick up a cash transfer at one of WorldRemit’s partner network locations – these are typically banks.
      • Bank transfer. Have the money delivered straight to your bank account. Additional fees may apply, so always double-check with your bank before accepting a transfer this way.
      • Mobile money. Receive money into your existing mobile wallet service, which you can then use to pay bills, withdraw at authorised agents and similar actions.
      • Airtime top-up. Have money sent directly to your telecom network to cover your phone bill.
      • Door-to-door delivery. Physical cash is delivered straight to your door, but you must present a valid ID that matches the details entered by the sender.

      What do I need to send money online through WorldRemit?

      You’ll need some key pieces of identification to send money online through WorldRemit, including:

      • A WorldRemit account. Creating an account is free and can typically be done in a few minutes or less.
      • Valid payment. Payment options for transfers out of Singapore include debit, credit and prepaid cards, bank account transfers and Apple Pay.
      • Recipient’s name and contact information. To make sure your transfer goes smoothly, have your recipient’s legal name, bank account information and contact info ready when setting up your transfer.
      • Valid identification. Valid ID is required to transfer with WorldRemit. Acceptable forms must include your photograph, your full name, date of birth and more.

      How to make my first transfer with WorldRemit

      There are six easy steps to follow:

      1. Choose the country you want to send to
      2. Select the method of transfer (varies from country to country)
        • Bank transfer
        • Cash pickup
        • WorldRemit Wallet
        • Mobile top-up
        • Airtime top-up
      3. Enter sending amount then double-check fees and exchange rate
      4. Add recipient information
      5. Add payment information
      6. Send money

      You can sign up with WorldRemit online and, as soon as you’re verified, can make transactions quickly and easily.

      Blue icon of forms

      Our experience with signing up

      Signing up with WorldRemit took longer than I expected. I created my account and submitted a photo of my driver’s license, but since my license didn’t match my address I had to submit additional identification proof. Here are some key takeaways:

      • Did I have to interact with customer service? Yes, both on the phone and through email.
      • How long did it take? The entire process took almost a week, which was partially my fault for not promptly responding to emails and submitting documentation on time.
      • What was unexpected? Customer service was extremely helpful, both on the phone and through email.

      WorldRemit Wallet, mobile money and airtime top-ups explained

      Some of these services you may know under different names and not all of them are available worldwide.

      WorldRemit Wallet

      Similar to other digital wallets, the WorldRemit Wallet enables users in select countries to store money without having to move it to a bank account or for cash pickup. The WorldRemit Wallet comes included in the WorldRemit mobile app in participating countries and can currently store US dollars, Philippine pesos, Ugandan shilling and Central African francs.

      WorldRemit mobile money

      Mobile money is an ewallet service that is available for use in more than 80 countries and may be particularly useful for the underbanked and unbanked. Mobile money uses smartphones and basic phones to store money that can be saved, withdrawn and sent by the user through their phone. Users can use their mobile money to buy things in participating stores and online shops as well as to pay bills and more.

      Airtime top-ups

      Many mobile service providers allow you to pay for service through money transfers. This is where airtime top-ups come into play. WorldRemit allows you to pay for service in other countries, perhaps for your friends or family, so that they will have airtime minutes and text balances to stay in touch with you.

      Does WorldRemit have a mobile app?

      WorldRemit app screenshot

      Yes, WorldRemit has an app available on both the App Store and through Google Play. Through the app, you can do the following:

      • Save contact information. Store your frequent recipients to make starting a transfer to them even quicker.
      • Get daily price notifications. Keep an eye on multiple currency pairs to send your money when the exchange rate is in your favor.
      • Track transfers. See the progress of your transfer in the app and opt in or out of SMS notifications.
      • Access customer support. Find live chat, telephone numbers and email options to contact customer support through the app.
      Reviews accurate as of 21 August 2020
      Google Play Store4.3 out of 5 — based on 72,254 customer reviews
      Apple App Store4.8 out of 5 — based on 71,300 customer reviews

        How does WorldRemit compare to other providers?

        Quickly compare how much your transfer could cost with WorldRemit and its competitors by entering the amount of money you want to send, select the destination and click Calculate.

        Min. Transfer Amount Transfer Speed Online Transfer Fee Rate Amount Received Description CTA Details
        SGD 0 Same day SGD 4.99 0.753 USD
        Special offers like free transfers and better exchange rates available for new customers.
        Remitly has quick, affordable transfers around the world, with both express and economy options.
        Go to site Show details
        1 day SGD 0.00 0.759 USD
        Exclusive offer: Discounted exchange rates for your first and ongoing transactions. $0 transfer fee.
        OFX has no maximum limit transfers, with competitive exchange rates for 45+ currencies.
        Go to site Show details
        SGD 250 1 day SGD 0.00 0.759 USD
        Send guarantees to match any competitor's exchange rate. T&Cs apply.
        Send has fee-free transfers in 30+ currencies to over 200 countries.
        Go to site Show details
        SGD 1 1 - 2 days SGD 45.00 0.762 USD
        Wise uses the mid-market rate and transparent fees to help you send money in 45+ currencies. Go to site Show details
        SGD 5 1 - 2 days SGD 3.00 0.758 USD
        Special offer: New customers get unlimited fee-free transfers for their first 3 months. T&Cs apply.
        CurrencyFair has bank-beating exchange rates and fast transfer times on 15+ popular currencies.
        Go to site Show details
        SGD 1 1 day SGD 43.00 0.762 USD
        Pay no fees on your first two transfers, up to S$3000.
        SingX offers the real exchange rate every time you make a transfer and can help you send money across the world.
        Go to site Show details
        SGD 200 Within an hour SGD 50.00 0.756 USD
        InstaReM offers simple transfers with a flat 0.5% transfer fee for most transfers. Go to site Show details

        Compare up to 4 providers

        Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.

        Bottom line

        WorldRemit offers clear pricing on the fees and exchange rates it uses, making comparisons a breeze when trying to find the best price for your transfer. With many years under its belt, while serving millions of customers a year, new customers should have little reason to worry when sending a transfer through WorldRemit.

        Frequently asked questions

        Can I send money with WorldRemit without ID?

        No, WorldRemit requires ID when sending from Singapore to verify your identity.

        Can I pay with cash at WorldRemit?

        No. Since WorldRemit doesn’t have any agent locations from which to send money, paying with cash is not an option.

        How do I track my WorldRemit transfer?

        Whether sending online or through the WorldRemit app, your transfer will automatically be tracked and you’ll automatically be updated. You can opt in to SMS updates so that you’ll know exactly when your transfer arrives or if it has hit any snags along the way.

        How do I contact WorldRemit customer service?

        Contact WorldRemit customer service in the following ways:

        • Live chat – You’ll start by talking with a bot but can navigate to a real agent.
        • Email – Use WorldRemit’s onsite email form to send an email about your problem or concern.
        • Phone – Call +65 3159 0808 to reach WorldRemit customer service in Singapore

        What are my rights when cancelling a transfer?

        You can cancel your money transfer, but you’ll need to contact WorldRemit as soon as you can. If the transaction’s been paid out, it becomes a lot harder to recall it and extra fees may be involved. You can contact WorldRemit using the online form on its site or call them.

        If you do get the transfer cancelled, your refund should take two to three working days.

        How do I file a complaint?

        If you need to file a complaint, you may do so by contacting customer support directly.

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