Must read: TransferWise has rebranded to Wise
As TransferWise has expanded beyond international money transfers, the company has changed its name to Wise. As a user, not much will change for you – you’ll be redirected to Wise and can still access your account the same way as normal.
Why should I consider Wise?
- Easy to use. We signed up for an account and initiated a transfer through the website in less than three minutes.
- Affordability. When compared to a bank, Wise’s fees and exchange rates will almost always be better.
- Access to the mid-market rate. Wise offers the mid-market rate on all transfers sent through its network. All you have to think about are fees when comparing transfers.
- High daily sending limits. A cap of $1,000,000 per transfer is in place, but some sending methods and locations may lower that limit.
- Multiple payment options. Pay with a debit card, credit card or bank transfer. When using the Wise mobile app, you can also pay with Google Pay and Apple Pay.
What to be aware of
- Bank account transfers only. Funds must be sent to the recipient’s bank account; there is no option for cash pickup.
- Two-step process. You’ll first send the money to Wise, and then Wise will deposit the money into your recipient’s bank account. This extra step can sometimes add time to your transfer.
- Requires identification You’ll have to provide your ID and possibly other identification before sending your first transfer through Wise.
- Fees. Because Wise offers the mid-market rate, it relies on fees to make a profit.
Wise’s fees and exchange rates
As long as you are sending Singapore dollars, Wise’s fees are the same no matter what country you are sending to from Singapore. Fees are determined by the following:
- Amount. The more money you send, the higher your fees will be. This is because the fees are based on a preset percentage. Each currency uses its own percentage.
- Payment method. You can pay by bank transfer, debit card or credit card — each uses its own fee based on the amount you are sending, but the percentage will typically be the same no matter how much you send.
- Location. Transfers sent from abroad while you’re travelling may have different fees than transfers sent from Singapore.
Wise fees explained
When we checked on 21 August 2020, Wise’s fees were as follows, based on the type of payment method you are using:
|Bank transfer||None||0.5% – 1%||0.5% – 1%|
|PayNow||None||0.5% – 1%||0.5% – 1%|
|Debit card||2.5%||0.5% – 1%||3% – 3.5%|
|Credit card||2.7%||0.5% – 1%||3.2% – 3.7%|
To give this more context, here is what sending $1,000 to the United States through Wise looks like on 21 August 2020:
Wise exchange rates explained
Wise uses the mid-market rate for transfers and also allows you to lock in a rate for a day or more to complete your transfer. When we checked Wise’s rates against the mid-market rate on Google and XE, they were similar. Wise’s rates update multiple times a day.
How long does a Wise money transfer take?
Wise transfer speeds are dependent on how much you are willing to pay in fees and when you send your transfer.
- Cheapest option — 15 minutes. Making a bank transfer or PayNow payment for your transfer normally takes 15 mins and is typically the cheapest way to send money through Wise.
- Fastest option — instant but come with a fee. When using a credit or debit card, you’ll pay more in fees, but your money can arrive instantly in your recipient’s bank account. Your credit card might charge you an additional cash advance fee, further increasing the cost of your total transfer.
- Slowest option — 2 working days.Transferring your payment through GIRO is the slowest option, which will take up to 2 working days.
What currencies can I send with Wise?
Wise offers money transfers to over 50 different currencies from Singapore. You can check out the full list of the currencies above, but the following are some of the more popular ones:
- GBP British pound
- INR Indian rupee
- MXN Mexican peso
- LKR Sri Lankan rupee
- PHP Philippine peso
- VND Vietnamese dong
Must read: Temporary sending limit to Mexico
As of Jan 20, 2021, a temporary limit of $980 (or the same amount in Mexican pesos) has been placed on transfers to Mexico by Wise. We’ll update this information once the limit has been lifted.
Case study: Katia's experience
I began using Wise when I moved to the US from Australia a few years ago. I tested a few money transfer services and Wise was — and still is — my favorite for a couple of reasons:
- It’s transparent. As soon as you enter the amount of money you want to send, you’ll see the real, mid-market exchange rate as well as Wise’s fees. The rate changes so much that if I get distracted and come back to the site a few minutes later, it may have already changed. That’s how I know it’s current.
- The fee is small. Especially compared to the traditional banks — as someone who regularly transfers money between two continents, I appreciate this. The funds usually appear in my account in 24 hours, but it can take longer if I hit send just before the weekend.
Is Wise safe?
Wise was founded in 2010 and serves millions of customers a year. Wise is fully registered and accredited by many global agencies, using the following global standards to protect your money:
- Follows strict rules set by regulatory agencies. In every country where Wise operates, it is registered with the appropriate regulatory agencies when necessary.
- Bank-level data security. Encryption and data storage at Wise are handled in the same way as your bank.
- Two-factor authentication. Protect your account with 2FA, with optional biometric locks on the Wise mobile app.
- In-house 24/7 digital security team. A security team works around the clock to monitor transactions for suspicious activity and accounts for fraudulent logins.
What Wise’s reviews say
Reviews accurate as of 21 August 2020.
|Trustpilot||4.6 out of 5 — based on 95,391 customer reviews|
|CompareRemit||3 out of 5 — based on 462 customer reviews|
|Monito||8.8 out of 10 — based on staff reviews|
|NerdWallet||4.5 out of 5 — based on staff reviews|
|Finder||4.2 out of 5 — based on staff reviews|
Wise’s reviews are moderately positive overall, with 86% of reviews on Trustpilot ranking it as Excellent, which is better than many competing money transfer companies. Overall, Wise’s clear fee structure and transparent rates make it easy to trust, but that doesn’t mean it is perfect. Customers often complain about slow customer service and turnaround times as well as the fact that missing a dash in your transfer account number can heavily delay your transfer.
How can I pay for my Wise transfer?
Singapore customers can pay using the following methods:
- Debit or credit card. These payments are processed immediately.
- Bank transfer. Allow up to one working day for your transfer to reach and verified by Wise.
- PayNow. Transfer to Wise’s Unique Entity Number (UEN): 201422384R
- Google Pay and Apple Pay. These services can be used through the Wise mobile app and are processed straightaway. However, these payment methods may be charged as a cash advance.
- A connected Wise borderless account. For more information on this account, read our review that includes pros, cons and overall tips on this product.
The funds are deposited directly into your recipient’s bank account once Wise receives your payment. Wise allows you to make secure one-off transfers to a range of destinations around the globe. However, there currently is no option to set up recurring transfers.
How do I send money through Wise?
Follow these six steps to have money sent in as little as a few minutes:
- Register. Create your free account online or through the mobile app.
- Enter your sending amount. Look at the fees and delivery time.
- Add recipient’s bank account information. Make sure to include the routing and account number.
- Verify your identity. Have your passport or government-issued ID ready.
- Pay. Enter your bank account, debit, credit card or digital wallet details to pay.
- Track your transfer. Check the status online or in the mobile app.
How do I reach Wise’s customer service?
Wise offers support in two ways:
To contact Wise by email, visit the Contact Us page and enter your email address, select the topic of the question and provide as much detail as possible about your problem.
Wise provides phone support in 12 regions across the world. Both standard users and Wise Business users can contact support during business hours.
- +65 3158 3259 (Monday to Friday from 9am to 5pm)
Does Wise have a mobile app?
Wise has a mobile app on both the Google Play and Apple App stores. The app makes it possible to do the following:
- Quickly repeat a transfer. See a complete list of past money transfers and send to past recipients in a few taps.
- Log in with biometrics. On phones that support face scanning and thumbprint reading, use these features to lock your Wise account.
- Get rate updates. Waiting for the perfect exchange rate? Set up rate tracking to get updates when the price is in your favor.
- Increase your payment methods. Pay for your Wise transfer with Apple Pay and Google Pay while using the mobile app.
|Google Play Store||4.2 out of 5 — based on 86,686 customer ratings|
|Apple App Store||4.4 out of 5 — based on 598 customer ratings|
More on the best money transfer apps
Compare Wise to other transfer services
Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.
Wise is a straightforward company that presents fees and exchange rates alongside your transfer. Given that you can lock-in your transfer rate for many hours after first seeing it, it’s worth checking Wise’s prices first before exploring the competition. If you are ready to make your transfer with Wise now, head on over to get started by creating your free account.
Frequently asked questions
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Can I use Wise for business payments?
Does Wise have a debit card?
Yes, Wise has a debit card in Singapore. With it, you can spend any currency on your card at the real exchange rate and withdraw money from millions of ATMs abroad (up to $350 a month).
How can I cancel my Wise transfer?
In your account, navigate to the pending transfer and there’ll be a button called Cancel transfer. This will work if the money is still being sent to Wise or if it’s being converted. However, once Wise pays your recipient, there’s no way to get it back. If the details are incorrect, the money will usually bounce. Wise will let you know in this case, so you’ll have the opportunity to update the details or cancel the transaction entirely.
Always make sure you trust the business or person you’re sending a money transfer to.