Keeper Tax Software Review

Who is Keeper best for?

Keeper Tax is best for freelancers and small business owners because it can automatically track expenses and identify tax-deductible items.

The Filing and Deductions plan or the Premium plan are where the real perks are. These are the plans where an AI looks for deductions for you, offers automatic deduction tracking and supports receipt uploads, and you can link up to 10 accounts.

However, Keeper is still compatible for those with W-2 income. The plan Just filing supports W-2 income and typical tax deductions, such as homeowners credits, child tax credits, student credits and deductions and hundreds more. But for $99 per year, you can probably find less expensive options if you have a simple return or don’t need help tracking expenses year-round.

Keeper plans and cost

Keeper has four plans. For those with simple tax returns, the plan Just Filing makes the most sense, as it supports W-2 income, 1099 income, and typical tax situations and deductions. For corporations or those that need to file amended or prior year returns and want AI assistance, look to the other plans. Plans are subscription-based, and most are paid annually.

What we like about Keeper

Keeper offers a free 14-day trial, so you can play around with it before committing to a plan.

Designed for business owners

This software is designed with business owners and freelancers in mind, letting you connect your bank account and track your expenses throughout the year to help personalize your tax filing experience with questions that only apply to your situation. With the Filing and Deductions or Premium plan, you can link up to 10 financial accounts.

While Keeper often comes to mind around tax season, the software is actually designed to help you stay organized year-round, hence the annual cost. And if you don’t need the tax filing with Keeper, you can opt for the Only Deductions plan for monthly expense and deduction tracking.

AI tax assistant

With its Filing and Deduction and Premium plans, an AI scans for all possible deductions, and returns are reviewed and signed by tax professionals. Its smart algorithms comb through your transaction history to maximize your deductions and identify tax breaks you qualify for.

Keeper’s AI tax assistant’s base model is Chat GPT-4. According to Keeper, this AI has been fine-tuned to tax legislation and laws. Keeper claims the AI has a 96% accuracy rate — higher than the 94% accuracy rate for human tax professionals.

However, that AI might be a pro or a con for you, depending on how you feel about AI in general. But we were glad to see Keeper be up front about the base model for the AI and that human tax professionals still review tax returns for accuracy. Keeper says that either a CPA, EA or JD reviews AI responses periodically.

Max refund guaranteed

Typical for most tax preparation software, Keeper offers a Maximum Refund Guarantee. Audit protection is also included in all three plans.

If you file with Keeper, then file somewhere else and receive a larger refund or smaller tax liability, Keeper will refund your subscription fee. Like most refund guarantees, the larger refund or smaller tax liability can’t be due to incomplete, inaccurate or inconsistent information supplied by you.

Where it falls short

The cost is Keeper’s biggest downside. You’ll pay at least $99 per year, and if you have a more complex tax situation, you’ll pay $399 per year. Just for comparison, TurboTax’s business software starts at $169 for sole proprietors or single-member LLCs.

Additionally, Keeper often calls out its AI-powered tools, stating it will find every deduction and its “AI tax assistant more accurate than human accountants.” However, you’ll only get the AI assistant with either Filing and Deductions or Premium plans.

No phone support

Online companies already lack physical locations, so to see Keeper not have a phone number listed for customer support was a bummer.

Keeper offers chat support for customers and on online form anyone can fill out, but that’s it. For such a high annual price point, we were hoping for more options. However, it does have socials, including Facebook, LinkedIn, Instagram and YouTube.

Compare tax filing services

Narrow down top tax service providers by federal returns starting price, state returns starting price and more to find the best for your budget and financial goals. Tick the Compare box on multiple options to see features side by side.

5 of 6 results

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Federal starting price	State returns starting price	Maximum return guaranteed?	Free options available?	Photo import of W2?	Live chat?
TaxSlayer	$22.95	$39.95	Yes	No	Yes	Yes	Go to siteView details Compare product selection Compare	loading
FreeTaxUSA	$0	$14.99	Yes	Yes	Yes	Yes	Go to siteView details Compare product selection Compare	loading
Intuit TurboTax	$89	$39	Yes	Yes	Yes	No	Go to siteView details Compare product selection Compare	loading
H&R Block	$35	$37	Yes	Yes	Yes	Yes	Go to siteView details Compare product selection Compare	loading
Keeper	$99	Included	Yes	No	No	Yes	Go to siteView details Compare product selection Compare	loading

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Customer reviews and ratings

Keeper has mixed reviews depending on where you look on the internet. It has a low customer rating on its Better Business Bureau (BBB) profile, but Keeper still receives an A+ from the BBB due to their response time and handling of customer complaints.

On the BBB, some users reported difficulty reaching support and no phone contact, leaving them stuck with email communication only. A few complaints center on unexpected charges after free trials or billing issues. At least one reviewer said taxes were filed incorrectly, involving wrong state filing and poor follow‑up communication.

While the rating is low on the BBB, it’s a different story with Trustpilot. With an excellent rating overall, reviewers consistently report positive experiences with Keeper Tax. Users praise the intuitive platform for simplifying tax filing, particularly for freelancers and those with complex finances. Many highlight how easily it tracks expenses and uncovers deductions they might have otherwise missed.