Keeper Tax Software Review
- Federal starting price
- $199
- State returns starting price
- Included
Our verdict
Designed for contractors and business owners, but it’s not the cheapest option out there.
Keeper is an online tax software available to W-2 employees but is definitely catered more toward business owners and contractors. There are three plans for filing taxes, starting at $199 per year up to $399 per year. The plans have varying perks, with the most basic supporting typical deductions and the other two with business-specific perks and an AI that can locate personal and business deductions. Keeper says that its AI tax assistant is more accurate than human accountants, but returns are still reviewed and signed by tax professionals. However, as great as some of its perks are, there are simply less expensive tax software options out there.
Best for: Business owners and freelancers.
Pros
-
14-day free trial
-
Can support employees, freelancers and business owners
-
AI can look for deductions
-
File from phone or computer
Cons
-
High cost
-
No customer phone support
-
Cheapest plan doesn't include tax filing
Keeper plans and cost
Keeper has four plans, but only three include tax filing. Plans are subscription-based, and most are paid annually.
If you want the ability to actually file tax returns, you’ll need the Standard plans (sometimes called the Filing + Deductions plan), which starts at $199/year.
| Plan | Cost | Details |
|---|---|---|
| Only Deductions | $20/month |
|
| Standard (Filing + Deductions) | $199/year |
|
| Premium | $399/year | Everything in Filing + Deductions, plus:
|
| Business Plan (add-on, for S-Corp/partnership owners) | $1,199/year (includes Premium) | Everything in Premium, plus:
|
What we like about Keeper
Keeper offers a free 14-day trial, so you can play around with it before committing to a plan. Just know that the trial lets you complete and submit a return for tax-pro review, but you can’t export your deductions or actually file with the IRS until you’re on a paid plan.
Designed for business owners
This software is designed with business owners and freelancers in mind, letting you connect your bank account and track your expenses throughout the year to help personalize your tax filing experience with questions that only apply to your situation. With the Standard or Premium plan, you can link up to 10 financial accounts.
While Keeper often comes to mind around tax season, the software is actually designed to help you stay organized year-round, hence the annual cost. And if you don’t need the tax filing with Keeper, you can opt for the Only Deductions plan for monthly expense and deduction tracking.
AI tax assistant
With its Filing and Deduction and Premium plans, an AI scans for all possible deductions, and returns are reviewed and signed by tax professionals. Its algorithms comb through your transaction history to maximize your deductions and identify tax breaks you qualify for.
Where it falls short
The cost is Keeper’s biggest downside. You’ll pay at least $199 per year, and if you have a more complex tax situation, you’ll pay $399 per year. Just for comparison, TurboTax’s business software starts at $169 for sole proprietors or single-member LLCs.
Additionally, Keeper often calls out its AI-powered tools, stating it will find every deduction and its “AI tax assistant is more accurate than human accountants.” However, you’ll only get the AI assistant with either Filing and Deductions or Premium plans.
No financial guarantees on refund amounts (maybe?)
Last year, we noted Keeper offered a max refund guarnatee; which is standard for tax filing services. However, Keeper’s own site language states this is no longer offered.
Keeper states, “We don’t offer financial guarantees on your refund amount, meaning we’re not responsible for covering any discrepancies if you’re audited due to an unintentional error in your reporting.”
However, the Terms of Service and marketing pages still promise it — file an amended return elsewhere, get a bigger refund with the same info and Keeper refunds your subscription fee. But the Keeper help center says the opposite: no financial guarantees on your refund amount, and no coverage if you’re audited over your own reporting error. Since the fine print and the support docs disagree, it’s worth confirming directly with Keeper before you count on it.
No customer phone support
Online companies already lack physical locations, so to see Keeper not have a customer phone number listed was a bummer.
Keeper offers chat support for customers and an online form anyone can fill out, but no direct customer phone support. Keeper does offer 1-1 tax consultations with a licensed CPA, but you need a Premium or business plan. The first consultation is free on the Premium free trial, and if you stick with it, customers get quarterly calls as part of the Premium and Business plans’ perks.
For such a high annual price point, we were hoping for more direct customer support options. However, it does have socials, including Facebook, LinkedIn, Instagram and YouTube.
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Customer reviews and ratings
| BBB accredited | Yes |
|---|---|
| BBB rating | A+ |
| BBB customer reviews | 1.8 out of 5 stars, based on 5 customer reviews |
| Trustpilot score | 4.7 out of 5 stars, based on 214 customer reviews |
| Apple App Store Score | 4.8 out of 5 stars, based on 12,000 customer reviews |
| Google Play Score | 4.6 out of 5 stars, based on 5,490 customer reviews |
| Customer reviews verified as of | 17 December 2025 |
Keeper has mixed reviews depending on where you look on the internet. It has a low customer rating on its Better Business Bureau (BBB) profile, but Keeper still receives an A+ from the BBB due to their response time and handling of customer complaints.
On the BBB, some users reported difficulty reaching support and no phone contact, leaving them stuck with email communication only. A few complaints center on unexpected charges after free trials or billing issues. At least one reviewer said taxes were filed incorrectly, involving wrong state filing and poor follow‑up communication.
While the rating is low on the BBB, it’s a different story with Trustpilot. With an excellent rating overall, reviewers consistently report positive experiences with Keeper Tax. Users praise the intuitive platform for simplifying tax filing, particularly for freelancers and those with complex finances. Many highlight how easily it tracks expenses and uncovers deductions they might have otherwise missed.
Your reviews
Bethany Finder
Banking editor
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