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HSBC small business loans review

This major bank offers a personalized experience — but you'll need to reach out for basic information.

Bottom line: HSBC focuses its business loans on high-earning clients who generate more than 5 million dollars in profit yearly, making it a poor choice for smaller business owners. But for those who qualify, it provides long customer service hours and flexible repayment plans.


Loan TermVaries
RequirementsYou must be at least 18 years old, US citizen or permanent resident, must have demonstrable consistent income and desired loan amount.


  • Flexible repayment options
  • Long customer service hours
  • Fixed and variable rates available


  • No online application
  • High annual revenue requirement
  • Must have an HSBC Fusion account

Our take on HSBC

HSBC focuses on high-earning clients and personalized service. While you can't apply online, it has long customer service hours so you can get more information about its lending program and book an appointment when it's convenient for you.

But basic information like loan amounts, terms, fees and APR are nowhere to be found. And if your business doesn't make at least $5 million annually, you'll be out of luck. This makes HSBC a poor choice for smaller businesses, especially if you aren't sure you want to open an account with HSBC.

To find lenders that are more up front — and have lower annual revenue requirements — compare more business loan options.

Loan terms are unique to your business

How much a HSBC costs you depends on the loan amount, terms and APR — which you’ll have to get through an HSBC representative. HSBC considers each loan unique and sets its terms on a case-by-case basis. Everything is computed by the bank per application, making it difficult to pin down set minimums, maximums, rates or terms before applying.

HSBC’s term loans have a fixed APR, so you can expect a standard payment each month. Because HSBC has a high maximum revenue requirement, you can request large loans. The APR and term is determined by your business’s financial information. If you choose a variable rate loan, HSBC bases this floating interest rate on the HSBC prime rate.

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Eligibility requirements aren't clear on its website

HSBC only has two requirements listed on its website:

  • Annual revenue of $5 million
  • Based in the US

As a general rule, higher loan amounts will require you to meet stricter eligibility criteria.

Documentation required will vary

In general, you will need to demonstrate that it is profitable and that you can easily repay your loan. An HSBC representative can outline what documents you should bring when you book an appointment.

It might not work with high-risk industries

HSBC doesn’t have a list of industries it lends to. However, it’s unlikely that you will qualify for a loan if your business is involved in a high-risk industry like cannabis or adult entertainment.

HSBC offers two other types of financing

Alongside its term loans, HSBC has lines of credit and SBA loans.

Lines of credit

Lines of credit can be used for working capital when you need a short-term expense covered. HSBC offers flexible repayment options. However, its variable rate is based on a prime rate set by the HSBC, not the Wall Street Journal — and HSBC doesn’t give an average spread.

SBA loan

HSBC is an SBA-approved lender. However, it doesn’t state what types of SBA loans it offers. Like its term loan and line of credit programs, you'll need to reach out to an HSBC representative to find the best option for your business’s specific financial situation.

See other top business loan options

Compare your options by loan amount, APR and general requirements. Select the Go to site button for more information on a particular product.

Name Product Filter Values Loan amount APR Requirements

Biz2Credit business loans
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Biz2Credit business loans
$25,000 – $6,000,000
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6+ months in business; $100,000+ monthly revenue; 500+ credit score
Get only the capital you need through secure, prescreened lenders with this highly rated company offering SBA, expansion, working capital and other loans.

Lendio business loans
Finder Rating: 4.75 / 5: ★★★★★

Lendio business loans
$500 – $5,000,000
Starting at 6%
Operate business in US or Canada, have a business bank account, 560+ personal credit score
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ROK Financial business loans
Finder Rating: 4.7 / 5: ★★★★★

ROK Financial business loans
$10,000 – $5,000,000
Starting at 6%
Eligibility criteria 3+ months in business, $15,000+ in monthly gross sales or $180,000+ in annual sales
A connection service for all types of businesses — even startups.

OnDeck short-term loans
Finder Rating: 4.6 / 5: ★★★★★

OnDeck short-term loans
$5,000 – $250,000
As low as 35%
600+ personal credit score, 1 year in business, $100,000+ annual revenue, active business checking account
A leading online business lender offering flexible financing at competitive fixed rates.

Fundbox lines of credit
Finder Rating: 4.2 / 5: ★★★★★

Fundbox lines of credit
$1,000 – $150,000
Not stated
6 + months in business, $100,000+ in annual revenue, 600+ credit score
Get flat rate, short-term financing based on the financial health of your business, not your credit score.

Compare up to 4 providers

HSBC is legit and keeps your information safe

HSBC is an FDIC-insured bank. Its website is encrypted to keep your information safe. And like all lenders, it has a standard privacy policy that covers how your personal information is collected and used.

HSBC reviews are mostly negative

BBB accredited No
BBB rating C-
BBB customer reviews 1 out of 5 stars, based on 46 customer reviews
BBB customer complaints 435 customer complaints
Trustpilot Score 1.3 out of 5 stars, based on 730 customer reviews
Customer reviews verified as of 21 October 2021

HSBC receives bad ratings all around. Its customer service is frequently critiqued, and many of its business customers say they've had multiple issues with their accounts being locked or inaccessible.

Apply in person or over the phone — but not online

HSBC doesn’t have an online application. Instead, you can visit a branch or submit an application over the phone by calling 833-722-4722. Customer service is available Monday through Friday from 8 a.m. to 9 p.m. ET and on Saturday from 8 a.m. to 4:30 p.m. ET.

To book an appointment online, follow these steps:

  1. Visit HSBC’s website, navigate to the business section and select Explore HSBC Fusion. Then select Book an appointment.
  2. Select the date and time that works best for you.
  3. Enter your full name, email address and phone number as well as the name of your business and business ZIP code.
  4. Review your information and book your appointment by selecting Confirm.

HSBC will provide a booking reference number and contact you at the time and date you selected.

Approval time can take weeks

HSBC will review your application and return an approval decision. Because it doesn’t accept online applications, it may take multiple weeks for HSBC to fully process your information.

Review your contract for your repayment schedule

Your repayment options should be outlined when you apply. Review the terms set by your contract. Typically, term loans have set monthly repayments that begin about a month after your loan is finalized. Write down any potential fees you might have to pay, and keep a close eye on your due date to avoid late payments.

HSBC is one of the more opaque options — and it’s only good for large businesses. You should find more business loans to see what rates you can expect before applying.

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