How to cancel a BB&T credit card | finder.com
BB&T logo

How to cancel a BB&T credit card

We value our editorial independence, basing our comparison results, content and reviews on objective analysis without bias. But we may receive compensation when you click links on our site. Learn more about how we make money from our partners.

You may need to do more than send a message to cancel this credit card.

If you’re trying to cancel your BB&T credit card, first try sending a secured message to customer service. Ultimately, however, you’ll likely need to talk to someone to close your account.

Banks like to get you on the phone to offer better card terms to convince you to stay. But if you’re set on closing your account, you can turn down the offers and continue canceling your card.

Steps to cancel your BB&T credit card

  1. Pay off your balance. You can’t close your card with a remaining balance. Pay off your balance off or transfer it to another account.
  2. Redeem your rewards. You’ll lose your rewards if you don’t use them.
  3. Contact customer service. Log in to your online account and send a secured message. Expect to get a reply within three business days.

How to call in to cancel

Even if you send an online message, it’s likely that you’ll need to talk to a customer service rep by phone. When you do, the bank could try to persuade you with exciting new offers like a lower APR, interest-free periods or other bonuses. Some of the offers may look too good to pass up. If that’s what you’re looking for, you can always change your mind and keep your BB&T card.

Otherwise, decline any offers and prepare the following:

  • Your credit card and account information.
  • Reason for canceling the card.
  • Pen and paper — to write down the representative’s ID and name.

When ready, call 800-226-5228 to cancel. If you’re deaf or hard of hearing, call 888-833-4228.

Will canceling my BB&T credit card affect my credit score?

Yes, canceling any credit card temporarily lowers your credit score, because it affects your overall credit utilization. If you’re in the market for a loan, you might want to consider:

  • Your overall credit utilization. The ratio of your total credit card balances to credit limits, or your credit utilization, makes up 30% of your overall credit score. Closing credit cards with available credit can lower your credit utilization — and lower your credit score.
    • Solution. The goal is to have 20% of available credit across all cards. Get another card with a higher credit limit than what you had with your BB&T card. Your utilization levels will drop, and this could balance out or improve your credit score. However, a new card requires a hard pull on your credit.
    • Future borrowing. With a temporary drop in your credit score, you may not be eligible for the strongest rates and terms on future loans.
      • Solution. Wait until your loan is approved before you cancel your BB&T credit card.

      After you’ve canceled your BB&T credit card.

      After you’ve canceled your BB&T card over the phone or through an online message, consider sending a formal letter to confirm the cancellation, including:

      • Your name and address.
      • Your credit card number.
      • The date of cancellation and the name and ID of the representative you talked to.
      • Request for an account closure confirmation letter.

      When ready, send your letter to:

      BB&T
      PO Box 200
      Wilson, NC 27893

      After closing your BB&T credit card, compare your credit card options and consider a replacement for the card you’ve canceled.

Looking for a new card?

Closing your BB&T credit card may clear the way for a new card with better rewards or a lower APR. Consider a card that best suits your financial needs, like a travel or rewards card. And compare your options to find the best rates you’re eligible for.
Should I get a credit card from my bank or a different one?

Name Product Filter values Rewards Purchase APR Annual Fee
7x points on Hilton Honors purchases, 5x at US restaurants, US supermarkets and US gas stations, 3x on all other purchases
17.99% to 26.99% variable
$0
Earn 75,000 Hilton Honors™ Bonus Points after you spend $1,000 in purchases on the card within your first 3 months of card membership. Rates & fees
5x points on directly-booked flights or on flights and hotels on Amex Travel. 1x points on all other purchases
N/A
$550
Get 5x Membership Rewards® points on flights booked directly with airlines or with American Express Travel and 5x points on eligible hotels booked on amextravel.com. Rates & fees
N/A
0% for the first 18 months (then 13.24%, 17.24% or 21.24% variable)
$0
An 18 months 0% intro APR period on both purchases and balance transfers, plus zero foreign transaction fees, makes this is a strong well-rounded card. See Rates and Fees
3% cash back on up to $10,000 in the first 12 months, then 1.5% on all purchases
0% for the first 12 months (then 15.24%, 19.24% or 25.24% variable)
$0
Earn 3% cash back on up to $10,000 in the first 12 months, then 1.5% on all purchases. See Rates and Fees.
2x miles at US restaurants and on direct Delta purchases and 1x miles on all other purchases
17.99% to 26.99% variable
$0
Earn 10,000 bonus miles after spending $500 in purchases on your new card in your first 3 months of card membership. Rates & fees
2% at US gas stations and select US department stores, 3% at US supermarkets on up to $6,000 per year, then 1% after that and on all other purchases
0% for the first 15 months (then 15.24% to 26.24% variable)
$0
Earn a $ bonus statement credit after you spend $1,000 on purchases in the first 3 months. Rates & fees
3x points on directly-booked flights; 4x at restaurants; 4x at US supermarkets on up to $25,000 annually (then 1x points)
See Rates & Fees
$250
35,000 bonus Membership Rewards® Points when you spend $2,000 in the first 3 months. Rates & fees
6% on select US streaming services, 3% on transit and US gas stations, 6% at US supermarkets on up to $6,000 annually, then 1% after that and on all other purchases
0% for the first 12 months (then 15.24% to 26.24% variable)
$95
Earn $250 bonus cash back after you spend $1,000 on purchases in the first 3 months. Rates & fees
1.5% cash back on all purchases
0% for the first 15 months (then 15.24% to 26.24% variable)
$0
Earn a $150 statement credit after you spend $1,000 or more in purchases with your new card within the first 3 months of card membership. Rates & fees
5% on up to $2,000 each activated quarter on two categories combined (1% after), 2% on one everyday category and 1% on all other purchases
16.24% to 25.74% variable
$0
When you spend $500 on your card within the first 90 days, you’ll receive a $150 cash back bonus. Rates & Fees
2x points on gas, groceries or airlines, whichever you spend the most on each month, 2x points on cell phone services and charities and 1x points on all other purchases
16.24% to 26.24% variable
$0 intro annual fee for the first year ($49 thereafter)
Earn 25,000 enrollment FlexPoints worth $375 in travel after spending $2,000 in the first 4 months. Rates & Fees
2x miles on Delta purchases and 1x miles on all other purchases
17.99% to 26.99% variable
$0 intro annual fee for the first year ($95 thereafter)
60,000 bonus miles after you use your new card to make $2,000 on purchases within the first 3 months and a $50 statement credit after you make a Delta purchase in the first 3 months. Rates & fees
12x points on Hilton Portfolio spending, 6x at US restaurants, US supermarkets and US gas stations, 3x on all other purchases
17.99% to 26.99% variable
$95
Earn 125,000 Hilton Honors™ Bonus Points after you spend $2,000 or more in purchases with your new card within the first 3 months of card membership. Rates & fees
5% back at US office supply stores and on US wireless telephone services on up to $50,000 annually (then 1%). 3% on a chosen category on up to $50,000 annually, then 1% after and on everything else
0% for the first 15 months (then 14.49% to 21.49% variable)
$0
Save on interest with a 0% intro APR on purchases for 15 months. After that your APR will be variable. Rates & fees
2x points on everyday business purchases on up to $50,000 annually, then 1x points
0% for the first 12 months (then 15.49% to 21.49% variable)
$0
Earn 2x Membership Rewards® points on everyday business purchases on up to $50,000 with no category restrictions. Rates & fees
4x points on two categories on up to $150,000 combined annually, then 1x points after that and on all other purchases
16.49% to 24.49% variable
$295
Earn 35,000 Membership Rewards® points after you spend $5,000 on eligible purchases with the Business Gold Card within the first 3 months of card membership. Rates & fees
1.5% discount when you pay early
N/A
$0 intro annual fee for the first year ($250 thereafter)
Get a 1.5% discount when you pay early, with no cap on what you can earn back. Rates & fees
2x points on purchases through Amex Travel and x points on all other purchases
N/A
$0 intro annual fee for the first year ($95 thereafter)
Earn 5,000 Membership Rewards® points after your first purchase on the card within the first year of card membership. Rates & fees
6x points at Marriott Bonvoy, 4x points at US restaurants, US gas stations and on US wireless telephone and shipping services, 2x points on all other purchases
17.99% to 26.99% variable
$125
Earn 75,000 bonus points after you use your new card to make $3,000 in purchases within the first 3 months of card membership. Rates & fees
5x points on flights and prepaid hotels through Amex Travel, 1.5x points if you spend $5,000 on a single eligible purchase on up to 1 million additional points per year and 1x points on all other purchases
N/A
$595
Earn 50,000 points after spending $10,000 and an extra 25,000 points after spending an additional $10,000 on purchases in the first 3 months from account opening. Rates & fees
2x miles on Delta purchases and 1x miles on all other purchases
0% for the first 6 months (then 17.99% to 26.99% variable)
$0 intro annual fee for the first year ($95 thereafter)
Earn 70,000 bonus miles after you make $4,000 in purchases on your new card within your first 3 months. Plus earn $50 after you make your first Delta purchase in the same timeframe. Rates & fees
2x miles on direct Delta purchases and 1x miles on all other purchases
0% for the first 6 months (then 17.99% to 26.99% variable)
$195
"Earn 5,000 Medallion Qualification Miles (MQMs) plus 80,000 bonus miles after spending $6,000 in the first 3 months. In addition, earn a $100 statement credit after you make a Delta purchase with your new Card within your first 3 months. Rates & fees"
2x miles on direct Delta purchases and 1x miles on all other purchases
0% for the first 6 months (then 17.99% to 26.99% variable)
$450
Earn 80,000 bonus miles and 5,000 Medallion Qualification Miles (MQMs) after you spend $6,000 in purchases on your new card in your first 3 months. Rates & fees
12x points at Hilton, 6x points on select business and travel and 3x points on all other purchases
17.99% to 26.99% variable
$95
Earn 125,000 Hilton Honors Bonus Points after you spend $3,000 in eligible purchases within the first 3 months of card membership. Rates & fees
1% cash back to your choice of nonprofits, K-12 schools, colleges and religious organizations
1.99% for the first 6 monthly billing cycles (then 16.24% to 22.24% variable)
$0
1% cash back to the nonprofits, K-12 schools, colleges and religious organizations of your choice.
1x points on all purchases with 2% point value when you redeem for airfare and 1.5% for cash back
17.24% variable
$495
Receive an annual $100 air travel credit toward flight-related purchases including airline tickets, baggage fees, upgrades and more.
1x points on all purchases with 2% point value when you redeem for airfare and 1% for cash back
17.24% variable
$195
Enjoy unique excursions, privileged access to exclusive events and insider opportunities.
1x points on all purchases with 2% point value when you redeem for airfare or cash back
17.24% variable
$995
Earn 2% point value when redeemed for airfare or cash back through the Luxury rewards program.
3x points on travel or 4x points if you’re a PenFed Honors Advantage member and 1.5x points on all other purchases
12.99% to 17.99% variable
$0
25,000 bonus points when you spend $2,500 in the first 90 days from account opening.
2% cash back for all PenFed Honors Advantage members and 1.5% cash back on all purchases
11.99% to 17.99% variable
$0
2% cash back for all PenFed Honors Advantage members and 1.5% cash back on all purchases made with your card.
5x points on gas at the pump, 3x points on groceries and 1x points on all other purchases
11.99% to 17.99% variable
$0
Earn 5x points on gas at the pump and 3x points on groceries. Earn 1x points on all other purchases.
1% cash back right away, 1.25% after six on-time payments and 1.5% after 12 on-time payments
15.24% to 26.24% variable
$0
Build your credit with no fees: Apply if you're new to credit or have a fair to good score.
3% back on travel and entertainment and 2% on dining up to $500 combined each billing cycle, then 1% after that and on all other purchases
18.24% to 25.24% variable
$0
Earn 3% cash back on travel and entertainment and 2% at restaurants on the first $1,000 spent on purchases each billing cycle (then 1%). Earn 1% on all other purchases.
N/A
See terms
See terms
Build or rebuild your credit with this Visa credit card.
N/A
9.24% to 17.99% variable
$0
Low APR on all purchases including cash advances.
N/A
11.99% to 17.99% variable
$0
Earn a $100 bonus after spending $1,500 on purchases in the first 90 days from account opening.
1% cash back on all purchases or in categories based on Credit One Bank’s discretion
20.24% to 26.24% variable
$0 to $99
Earn 1% cash back on all purchases or in categories based on Credit One Bank’s discretion.
1% cash back on all purchases or in categories based on Credit One Bank’s discretion
20.24% to 26.24% variable
$0 to $99
Get 1% cash back on all purchases or in categories based on Credit One Bank’s discretion.
Up to 1% cash back on eligible purchases determined by Credit One and double cash back at NASCAR.com
20.24% to 26.24% variable
$0 to $99
Get up to 1% cash back rewards on eligible purchases determined by Credit One and double cash back rewards at the NASCAR.com Superstore.
N/A
24.9% fixed
$0 to $99
The Indigo® Platinum Mastercard® Credit Card is specifically designed for those with less than perfect credit.
N/A
9.99% fixed
$48
This secured card can help you rebuild your credit with an initial deposit of $200 to $1,000.
N/A
19.64% variable
$35
A secured Visa® credit card that helps you build your credit quickly.
1% cash back on all purchases
20.99% variable
$0
Designed for college students to build credit history and earn rewards.
N/A
25.24% variable
$0
Designed to help build credit history with no deposit required. Apply if you're new to credit or have a fair to good score over 650.
N/A
14.74% variable
$39
No minimum credit score and no credit history required.
N/A
10.74% variable
$49
Build or rebuild your credit with this secured card.

Compare up to 4 providers

Was this content helpful to you? No  Yes

Ask an Expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder.com provides guides and information on a range of products and services. Because our content is not financial advice, we suggest talking with a professional before you make any decision.

By submitting your comment or question, you agree to our Privacy and Cookies Policy and Terms of Use.

Questions and responses on finder.com are not provided, paid for or otherwise endorsed by any bank or brand. These banks and brands are not responsible for ensuring that comments are answered or accurate.
Go to site