Finder is committed to editorial independence. While we receive compensation when you click links to partners, they do not influence our opinions or reviews. Learn how we make money.

How to cancel a BB&T credit card

You may need to do more than send a message to cancel this credit card.

Updated

Fact checked

If you’re trying to cancel your BB&T credit card, first try sending a secured message to customer service. Ultimately, however, you’ll likely need to talk to someone to close your account.

Banks like to get you on the phone to offer better card terms to convince you to stay. But if you’re set on closing your account, you can turn down the offers and continue canceling your card.

Steps to cancel your BB&T credit card

  1. Pay off your balance. You can’t close your card with a remaining balance. Pay off your balance off or transfer it to another account.
  2. Redeem your rewards. You’ll lose your rewards if you don’t use them.
  3. Contact customer service. Log in to your online account and send a secured message. Expect to get a reply within three business days.

How to call in to cancel

Even if you send an online message, it’s likely that you’ll need to talk to a customer service rep by phone. When you do, the bank could try to persuade you with exciting new offers like a lower APR, interest-free periods or other bonuses. Some of the offers may look too good to pass up. If that’s what you’re looking for, you can always change your mind and keep your BB&T card.

Otherwise, decline any offers and prepare the following:

  • Your credit card and account information.
  • Reason for canceling the card.
  • Pen and paper — to write down the representative’s ID and name.

When ready, call 800-226-5228 to cancel. If you’re deaf or hard of hearing, call 888-833-4228.

Will canceling my BB&T credit card affect my credit score?

Yes, canceling any credit card temporarily lowers your credit score, because it affects your overall credit utilization. If you’re in the market for a loan, you might want to consider:

  • Your overall credit utilization. The ratio of your total credit card balances to credit limits, or your credit utilization, makes up 30% of your overall credit score. Closing credit cards with available credit can lower your credit utilization — and lower your credit score.
    • Solution. The goal is to have 20% of available credit across all cards. Get another card with a higher credit limit than what you had with your BB&T card. Your utilization levels will drop, and this could balance out or improve your credit score. However, a new card requires a hard pull on your credit.
    • Future borrowing. With a temporary drop in your credit score, you may not be eligible for the strongest rates and terms on future loans.
      • Solution. Wait until your loan is approved before you cancel your BB&T credit card.

      After you’ve canceled your BB&T credit card.

      After you’ve canceled your BB&T card over the phone or through an online message, consider sending a formal letter to confirm the cancellation, including:

      • Your name and address.
      • Your credit card number.
      • The date of cancellation and the name and ID of the representative you talked to.
      • Request for an account closure confirmation letter.

      When ready, send your letter to:

      BB&T
      PO Box 200
      Wilson, NC 27893

      After closing your BB&T credit card, compare your credit card options and consider a replacement for the card you’ve canceled.

Looking for a new card?

Closing your BB&T credit card may clear the way for a new card with better rewards or a lower APR. Consider a card that best suits your financial needs, like a travel or rewards card. And compare your options to find the best rates you’re eligible for.

See offers for cards from other brands

CardMatch™ from creditcards.com

  • Find card offers you are more likely to qualify for without impacting your credit score.
  • Save time by comparing matched offers from multiple partner banks.
  • You may be matched to special offers based on your credit profile.
  • See your matched offers in less than 60 seconds.
  • Get matched to the card feature that's right for you. Find cards with low interest, cash back, balance transfers, and travel rewards.
  • Users may not be matched with all offers or banks. Matches are based on a user's credit profile. See the CardMatch terms and conditions for more details.
Read less
Read more
See Rates & Fees

Should I get a credit card from my bank or a different one?

Ask an Expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder.com provides guides and information on a range of products and services. Because our content is not financial advice, we suggest talking with a professional before you make any decision.

By submitting your comment or question, you agree to our Privacy and Cookies Policy and finder.com Terms of Use.

Questions and responses on finder.com are not provided, paid for or otherwise endorsed by any bank or brand. These banks and brands are not responsible for ensuring that comments are answered or accurate.
Go to site