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FreeTaxUSA
Federal starting price
$0
State returns starting price
$14.99

Our verdict

Offers free federal returns and $14.99 state returns.

If you’re looking for a cheap way to file taxes this year, FreeTaxUSA may be a no-brainer. Unlike other services, it doesn't try to upsell you as you go through the filing process, and you can import old tax returns from TurboTax, H&R Bock and TaxAct.

But it doesn't have phone support, so you're limited to email or live chat if you buy the deluxe version. And you'll pay $14.99 for state returns.

Pros

  • Free federal returns
  • Low-cost state returns
  • Import old tax returns

Cons

  • Not 100% free
  • No phone support
  • Doesn’t support all tax forms

In this guide

  • Our verdict
  • Your reviews
  • Ask a question
FreeTaxUSA offers free federal filing and $14.99 state filing for individuals, including small business owners, active military and veterans. But it doesn’t support less-popular forms like 2555s, 1040NRs or 6198s.

How much does FreeTaxUSA cost?

FreeTaxUSA only has two plans:
  • Free Edition. This plan features $0 federal returns and $14.99 state returns.
  • Deluxe Edition. For an additional $7.99, you can live chat with customer support, get audit assistance and file unlimited amended returns.

At the end of the filing process, you’ll pay $14.99 for your state return and an additional $7.99 if you chose the optional deluxe service. You can choose to pay up front with a debit or credit card or elect to have it taken out of your tax return for an additional $19.99.

There are additional services offered, such as:

  • Audit Defense. Audit experts will communicate with the IRS on your behalf for $19.99.
  • Pro Support. You can get help filing your taxes with a tax expert, who can provide phone support, answer questions and offer personal tax advice, costing $49.99.

How do I pay?

There are two ways to pay your FreeTaxUSA filing fees:

  • Debit or credit card
  • Deducted from your federal refund

How do I get my tax refund?

You can get your tax refund one of two ways:

  • Direct deposit
  • Paper check via US mail

How do I open a FreeTaxUSA account?

Follow the steps below to sign up for a FreeTaxUSA account.

  1. Select Apply now.
  2. Select Start Free Return on the official FreeTaxUSA website.
  3. Select Create New Account and enter your email, username and password.
  4. Create your security questions and select Submit.
  5. Follow the steps to import old tax returns (optional) and select Continue.

Once you’ve completed these steps, you can start the filing process for the given tax year.

Who’s eligible to use FreeTaxUSA?

US citizens and permanent residents are eligible to use FreeTaxUSA, including:

  • Self-employed
  • Small business owners
  • Military
  • Landlords and rental property income
  • Investors

Pros

Those who file taxes with FreeTaxUSA will enjoy the following perks:

  • Free federal returns. File simple, basic and advanced federal tax returns for free.
  • Low-cost state returns. State returns are $14.99, which is lower than other platforms.
  • Import old tax returns. FreeTaxUSA lets you import old tax returns from TurboTax, H&R Block and TaxAct.
  • No surprises. FreeTaxUSA has a straightforward fee structure and won’t try to upsell you through the filing process.

Cons

Before you file with FreeTaxUSA, watch out for these potential drawbacks:

  • Not 100% free. Even though FreeTaxUSA advertises that it’s free, you’ll still pay to file your state return.
  • No phone support. FreeTaxUSA only offers email support and live chat.
  • Doesn’t support all tax forms. It doesn’t support foreign employment income, nonresident alien returns, at-risk limitations and Archer MSAs, among others.

FreeTaxUSA reviews and complaints

FreeTaxUSA is owned and operated by TaxHawk, so it doesn’t have its own Better Business Bureau (BBB) profile. TaxHawk earns an A rating from the BBB, but it only has a 2.4 out of 5-star rating based on 14 customer reviews.

Of those reviews, customers love that FreeTaxUSA is cheap, easy to use and great at guiding you through the filing process. While most reviews praise FreeTaxUSA’s outstanding platform, some customers find its lack of phone support limiting.

Is FreeTaxUSA legit?

FreeTaxUSA is a legitimate company that’s been approved by the IRS as an e-file provider. It has filed over 43 million tax returns so far, according to the FreeTaxUSA website.

Compare tax filing services

Narrow down top tax service providers by federal returns starting price, state returns starting price and more to find the best for your budget and financial goals. Select Compare for up to four products to see their benefits side by side.

Name Product Federal starting price State returns starting price Maximum return guaranteed? Free options available? Photo import of W2? Live chat?
FreeTaxUSA
$0
$14.99
Yes
Yes
Yes
Yes
File federal returns for free and pay $14.99 for state returns with this online tax preparation software.
Keeper
$20
Included
Yes
No
No
Yes
Keeper Tax helps people with 1099 income automatically find tax write-offs among their purchases. At tax time, file federal and state directly for $89 or export to file elsewhere for $39.
Jackson Hewitt
$25
$25
Yes
No
No
Yes
File taxes online or in-person for a no-fee refund advance loan. But watch out for high filing fees
Intuit TurboTax
$129
$64
Yes
Yes
Yes
No
File returns electronically and get taken step by step through the tax-filing process, so that you can receive the fastest refund possible for yourself, and/or your business.
Liberty Tax
$45.95
$36.95
Yes
No
Yes
Yes
Choose from EZ, Basic, Deluxe, and Premium packages to support the simplest or the most complicated of returns; including business and investments.
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But if you have an unusual tax situation or need more advanced services, shop around for other tax filing options.

FreeTaxUSA customer support

There are four ways to contact FreeTaxUSA customer support:

  • Submit a support request through your account portal
  • Submit a web support form on the website if you’re not a customer
  • Email support@freetaxusa.com
  • Start a live chat if you’re a Deluxe member

Frequently asked questions

How does FreeTaxUSA make money?

FreeTaxUSA makes money from its state return and deluxe edition fees.

How accurate is FreeTaxUSA?

FreeTaxUSA guarantees all calculations are 100% accurate.

Does FreeTaxUSA have a maximum return guarantee?

Yes. FreeTaxUSA has a maximum return guarantee.

Can I use multiple bank accounts for direct deposit of my refund?

Yes. You can choose to split your refund between multiple bank accounts on the Federal Direct Deposit of Refund screen.

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