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If you’ve ever had issues with your credit card, you know how important it is to be able to reach out to customer service at any time to resolve it. For this reason, you might want to consider applying for a credit card from a provider with excellent customer service.
Discover is ranked first by the J.D. Power 2019 credit card satisfactory study with five power circles out of five. This may be due to Discover’s advertised 100% US-based customer service and 24/7 availability. These are often the two points cardholders take into account when ranking customer service, and it’s likely the main reason Discover ranks so well with customers.
For more information on Discover credit cards, read our full guide
American Express ranks second on the J.D. Power 2019 credit card satisfactory study, just slightly behind Discover with five out of five power circles. One of the main highlights of Amex’s customer support highly valued by cardholders was problem resolution for issues such as billing errors, processing problems and fraud.
For more information on American Express credit cards, read our full guide
BB&T ranks highest on the J.D. Power 2019 credit card satisfactory study under the regional bank section with five out of five power circles. But unlike larger banks that are ranked higher, BB&T customer service isn’t available 24/7.
BB&T table
For more information on BB&T credit cards, read our full guide
We considered all credit card providers and went through their rankings on the J.D. Power 2019 credit card satisfactory study and through customer reviews online. We took the top card providers that ranked higher based on the study and the praise of customers.
Once you decide on a card provider with the best customer service, ask the following:
Discover and American Express rank high on customer satisfaction studies and online reviews every year. If you’re looking for strong credit card support, consider applying for a card with these providers.
But if you think you can find a better credit card regardless of customer service, compare all credit card options until you find the card that fits best with your financial needs.
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