Viamericas review

Send money overseas with low fees and convenient options

Viamericas provides competitive exchange rates to allow for affordable transfers through its Vianex service. Customers have the freedom of sending transfers online, over the phone or by visiting a Viamericas agent location.

The funds you send overseas with Viamericas can either be deposited into your recipient’s bank account or picked up from an agent.

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How much does it cost to transfer money with Viamericas?

There are several factors that can influence the cost of your Viamericas money transfer, including the amount you are sending, where you’re sending it to, how the money will be received and the payment partner selected to handle the transaction.

For example, sending $1,000 to Mexico online for bank deposit will attract a fee of $4.99 if sent through Bancomer, or a $5.99 fee if sent as a rapid transfer. Sending the same amount to Pasig, Philippines for cash pickup through Bayad Center will attract a $2.99 fee. You can also pay a slightly higher fee to ensure faster processing of your transaction.

Want better rates?

There are several providers who will send a transfer for free with competitive exchange rates, including OFX, Xe and Wise.

• Wise is a peer-to-peer transfer service that uses the mid-market rate — the rate banks and transfer services use when they trade among themselves — so you can be certain you’re getting the best rate on your transfer.

What types of transfers can you carry out with Viamericas?

Viamericas allows you to send money in three ways.

• Online. Visit the Vianex website, select the country you want to send to and how much money you want to send, and how you want the money to be received. Select the payment partner you would like to use in your recipient’s country and sign up for an account with your name and contact information. Once you’ve provided information about the identity of your recipient, you can pay for and complete your transaction.
• By phone. Call the Vianex toll-free number to initiate your transfer. The call center is open from 8 a.m.–10:30 p.m. Monday through Saturday and 9 a.m.–10:30 p.m. on Sunday.
• In person. With more than 3,000 authorized agents across the United States, Viamericas makes it possible to visit your nearest agent for in-person transfers.

Your recipient can access the money you send by:

• Bank deposit. Deposit your funds directly into your recipient’s overseas bank account.
• Cash pickup. Your recipient can collect the funds at one of Viamericas’ 51,000 agent locations worldwide.

What are the pros and cons of using Viamericas?

How does Viamericas compare to other services?

What’s the registration and transfer process?

Before you send money overseas with Viamericas you must first register for an account. To do this, you will need to provide your full name and contact details, your date of birth and your employment information. There are then three options you can choose from to lodge your transfer:

• Online, by visiting the Vianex website
• Over the phone, by calling the Viamericas toll-free number
• In person, by visiting your nearest Viamericas agent location (there are more than 3,000 across the United States)

You’ll need to provide your recipient’s name and contact details, as well as their bank account details if sending a bank deposit. You’ll also need to provide information about how much money you wish to send, the currency you are sending and where your funds will go.

You can opt to deposit the funds into your recipient’s bank account or make them available for collection from one of Viamericas’ over 51,000 agent locations.

For online transactions:

1. 1. Go to govianex.com.
   2. Select Send Money. Select the country and currency.

1. 1. Select the delivery method. Select the bank or pickup network.
   2. Enter the amount you want to send. You can also enter the amount you want received. Select Continue.

1. 1. Sign up or log in.

1. Provide your contact information.
2. Provide your recipient’s information.
3. Provide your payment details.
4. Review your transaction. Look over the fees and exchange rate.
5. Confirm and send.

You may track your transfer online under My Account.

To cancel a transaction:

Call Viamericas Customer Service at 1-800-401-7626. You’ll need to provide your transaction number, sometimes called a Pickup Number or Folio Number, so have it on hand.

Bottom line

Viamericas offers a secure and convenient alternative when you need to send money overseas. Just make sure you compare its features and benefits with those of other money transfer providers to ensure that you choose the best provider to handle your international transfers.

Frequently asked questions

• How long will it take for my recipient to get the money I send?

  It takes up to three business days for Viamericas to receive the funds from your bank account. The money you send will be available for collection from your chosen agent location within minutes after this is complete.

• How long does it take to register for a Viamericas account?

  The registration process takes roughly 10 minutes to complete.

• How can I see the fee that will apply to my transfer?

  Visit the Viamericas website and click on the ‘Prices and Destinations’ tab. Enter information about the amount you are sending and where you will send it to, and you’ll be presented with a range of transfer options and the relevant fees that apply.

• How do I pay for an international transfer with Viamericas?

  To pay for a transfer using your bank account, you’ll need to register and verify your bank account with Viamericas with your first transfer. Viamericas will make two small transfers into your account that you’ll need to verify to confirm the bank account is yours.

• Can I cancel a transaction?

  Yes, you can cancel a transfer by contacting the Viamericas customer service team by phone or online chat.

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