E.ON Next: Electricity, gas and dual fuel tariffs

Finder score
★★★★★

Expert analysis

Offers a broad range of tariff types

Rarely the cheapest option

E.ON Next supplies around 3.8 million UK homes and businesses. A subsidiary of German energy giant E.ON SE, in 2019 it bought out rival “Big Six” supplier npower. That same year it committed to providing all household electricity customers with power from 100% renewable sources, and now owns wind farms, biomass plants and a tidal power generator, and says it aims to increase its production of green energy.

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E.ON Next’s tariffs and service

E.ON Next customer reviews

Data collected by the charity Citizens Advice isn’t particularly encouraging. It shows that in 2020 for every 10,000 customers E.ON Next supplied, it received 29.2 complaints that were escalated to a third party, including to the Energy Ombudsman – a dispute resolution organisation recognised by the energy industry. This was below average in terms of performance across the industry for 2020.

Reviews on the website Trustpilot suggest customers are broadly satisfied, if not ecstatic, with the service they receive from E.ON Next. Out of just over 30,000 customer reviews posted to the site, 48% of posts give E.ON Next a rating of “excellent” while 29% give the firm a “bad” customer service rating (last updated: August 2021).

Pros and cons of E.ON Next

Our verdict: Is E.ON Next any good?

As one of the larger UK energy suppliers, E.ON Next is well placed to offer a range of products and services to household energy customers, including smart meter installation. For environmentally conscious consumers looking for a big name supplier, E.ON Next could be worth a look, given its relatively recent commitment to provide electricity from 100% renewable sources to all its household customers.

It’s worth noting that, like most “Big Six” energy suppliers, E.ON Next is rarely going to offer the lowest prices for household usage. So if low prices are your main priority, E.ON Next may not be at the top of your list.

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Frequently asked questions

• How easy is it to switch to E.ON Next?

  E.ON Next is signed up to the Energy Switch Guarantee, which means that if you opt to switch to it, the firm will handle the whole switching process. As part of the guarantee, it also promises to get you switched over in 21 days or less. You won’t need to inform your current supplier that you want to switch away.

• Can I stay with my existing energy supplier if I move to E.ON Next but then change my mind?

  Yes, as a member of the Energy Switch Guarantee scheme, E.ON Next must allow you to remain with your existing provider up to 14 days after you initially apply to switch.

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