So Energy | Electricity, gas and dual fuel tariffs

Founded in 2015, So Energy is one of a cohort of smaller providers challenging the “Big Six” energy firms, aimed at tech-savvy households looking for cheap, greener energy. All of the supplier’s electricity comes from 100% renewable sources.

Like a lot of the smaller providers, So Energy competes relatively well on price offering competitive dual fuel, electricity and gas tariffs.

Uniquely, So Energy enables its customers to tell it where it should source its energy from in future. The So Energy website hosts a poll allowing customers to vote for wind, solar, hydro or biomass.

Find out if switching energy supplier could save you money

• Compare a wide range of suppliers
• Quick, easy form to compare quotes
• Switch with minimal effort

Compare

So Energy’s tariffs and service

Is So Energy green?

Yes, according to the data collected from So Energy by the industry regulator Ofgem, the firm sources the electricity it supplies to customers from 100% renewable sources.

So Energy customer reviews

So Energy scores highly across a range of customer satisfaction measures, according to data collected by the charity Citizens Advice. In 2020 the supplier saw an average of 4.5 complaints per 10,000 customers escalated to third parties including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This is one of the 10 lowest reported figures for the industry that year.

So Energy receives overwhelmingly positive online reviews based on feedback from customers using the Trustpilot review site. A whopping 83% of the 6,500 customer reviews posted to date give So Energy a rating of “excellent”. A further 9% rate the supplier as “great”.

Pros and cons of So Energy

Our verdict: Is So Energy any good?

A relatively new, environmentally friendly supplier, So Energy seems well-liked by its customers. Its combination of competitive tariff deals and a strong reputation for the quality of its customer service make it a decent choice for anyone looking to switch their household energy supply.

The only thing to look out for is that customers on fixed tariffs looking to leave So Energy more than 49 days before the end of their contracted period will need to pay exit fees. But in fairness to So Energy, the exit fees of £5 per fuel are among the lowest when compared to early exit fees levied by competitors.

Ready to compare energy?

Frequently asked questions

• How easy is it to switch to So Energy?

  So Energy is signed up to the Energy Switch Guarantee, which means that if you switch to it, the supplier will handle the whole switching process. As part of the guarantee, So Energy also promises to get you switched over in 21 days or less.

• Can I stay with my existing energy supplier if I move to So Energy but then change my mind?

  Yes, as a member of the Energy Switch Guarantee scheme, So Energy must allow you to remain with your existing provider up to 14 days after you initially apply to switch.