Shell Energy

Shell Energy review

Our review of Shell Energy sets out its gas and electricity tariffs, green credentials, and pros and cons.

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Finder score
Expert analysis
Renewable energy
Poor customer response times

Global energy giant Shell has been around for over 100 years, but only recently ventured into household energy supply. It did this when it acquired Coventry-based domestic supplier First Utility in February 2018, turning it into Shell Energy. In 2019, it gained further customers when it bought Green Star Energy.

As well as gas, electricity and boiler cover, Shell Energy also provides broadband services and offers discounts on Internet plans for its energy customers.

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Shell Energy’s tariffs and service

Supplier nameShell Energy
Green tariffs
Fixed tariffs
Variable tariffs
Dual fuel deals
Manage online
Manage account via app
Manage account by telephone
Live chat support available
Email support available
Can install smart meters
Can offer Warm Home Discount
Percentage renewables (electricity)100%

Is Shell Energy green?

According to data collected from Shell Energy by the industry regulator Ofgem, the supplier gets its electricity from 100% renewable sources.

Shell Energy customer reviews

According to data compiled by the charity Citizens Advice, in 2020 Shell Energy saw an average of 46.8 complaints per 10,000 customers escalated to a third party, including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This was pretty poor performance compared to the industry as a whole last year.

However, customer reviews on the website Trustpilot give Shell Energy 4 stars out of 5 overall, based on over 51,800 reviews. The number of customers giving the supplier an “excellent” rating stands at a decent 49%, with a further 22% of customers giving a rating of “great”. This compares favourably with the 15% of customers who gave the firm a “bad” rating (last updated: August 2021).

Pros and cons of Shell Energy


  • Renewable electricity. Shell Energy says it gets its electricity from 100% renewable sources.
  • Energy and broadband bundles. Customers who want to get both their energy supply and broadband from Shell Energy can benefit from discounts on their Internet package.
  • Loyalty scheme. The Shell Go+ loyalty scheme offers rewards to customers who get their petrol from Shell petrol stations and those who source their home utilities from Shell Energy.


  • No pre-payment tariffs. Shell Energy only supplies households with a conventional credit meter or smart meter and who can pay via direct debit, online banking, credit and debit card or cheque.
  • Poor customer response times. Data from Citizens Advice shows that customers experienced long wait times when trying to contact an SSE customer service agent in 2020.

Our verdict: Is Shell Energy any good?

While the data on response times and complaints isn’t hugely encouraging, this relatively new brand seems broadly liked by its customers. The chance to get discounts on broadband packages and customer loyalty rewards when you get your household energy with Shell Energy also makes it worth considering.

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Finder score

★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor

Our experts analysed each provider's complaints handling record, how clear the bills are, and other key measures. More details in our full methodology.

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