PFP Energy stopped trading on 7 September 2021. Under energy market regulator Ofgem’s “safety net” process, PFP Energy’s customers are being moved to British Gas to ensure that their supply isn’t interrupted.
Read our guide on what happens if your energy supplier goes bust for full details.
The rest of the information in this guide applied while the company was still in business.
PFP Energy is a not-for-profit energy supplier based in Preston, Lancashire. The firm, whose name stands for “Profit for Purpose”, operates as a dual fuel supplier to household and business customers from 2015.
The company promises that any profit made is reinvested into improving services for customers and projects to benefit local communities.
Read on to learn everything you need to know about PFP Energy and find out if it’s the right supplier for you.
Compare PFP Energy with its rivals and find the best deal
Click on the button below and take a look at the tariffs on offer in your area. See how PFP Energy fares against the competition, and find the right energy deal for your home.
PFP Energy’s tariffs and service
|Supplier name||PFP Energy|
|Dual fuel deals|
|Manage account via app|
|Manage account by telephone|
|Live chat support available|
|Email support available|
|Can install smart meters|
|Can offer Warm Home Discount|
|Percentage renewables (electricity)||9%|
Is PFP Energy green?
According to the data collected from PFP Energy by the energy regulator, the firm sources the electricity it supplies to customers from the following sources.
PFP Energy customer reviews
Unfortunately PFP Energy doesn’t score well when it comes to key customer service performance, according to data collected by the charity Citizens Advice. In 2020 the firm saw an average of 38.6 complaints per 10,000 customers escalated to a third party including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This is a fair way below average in terms of performance for the the industry that year.
The same Citizens Advice data found that over the same 12-month period PFP Energy’s average response times to customer enquiries was poor, pulling the company into the bottom 30% of firms on this measure last year.
Meanwhile, reviews on the site Trustpilot are pretty average, with over 4,200 customer reviews giving the supplier an average rating of 3.4 stars out of a possible 5. Just over half (53%) of reviews gave PFP Energy a rating of “excellent”, while 21% gave the firm a “bad” rating (last updated August 2021).
Customer reviews posted to the website blame problems with the firm’s billing systems, and errors in the way that meter readings were collected.
Pros and cons of PFP Energy
- Fixed tariffs offer 100% renewable electricity. Customers who sign up for fixed tariffs will be supplied with electricity from 100% renewable sources.
- Revenues diverted to good causes. As a not-for-profit company, PFP Energy diverts its profits towards projects that benefit local communities.
- Poor customer response speeds. PFP Energy lags behind many of its competitors in the time it takes to respond to customer service enquiries, according to data from Citizens Advice.
Our verdict: Is PFP Energy any good?
While PFP Energy’s ethos as a not-for-profit energy supplier is admirable, it looks like the firm has a long way to go before it’s able to offer consistently strong levels of customer service.
If signing up to receive your household energy from a supplier that operates on a non-profit basis is a key factor in your choice, then PFP Energy is certainly worth investigating. Otherwise there isn’t a whole lot making this firm stand out from a large number of other suppliers able to boast better levels of customer service.
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