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PFP Energy review | Electricity, gas and dual fuel tariffs

PFP Energy has ceased trading. The energy watchdog has moved its customers to British Gas.

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PFP Energy stopped trading on 7 September 2021. Under energy market regulator Ofgem’s “safety net” process, PFP Energy’s customers are being moved to British Gas to ensure that their supply isn’t interrupted.

Read our guide on what happens if your energy supplier goes bust for full details.

The rest of the information in this guide applied while the company was still in business.

Finder score
★★★★★
Expert analysis
Fixed tariffs offer 100% renewable electricity
Poor customer response speeds

PFP Energy is a not-for-profit energy supplier based in Preston, Lancashire. The firm, whose name stands for “Profit for Purpose”, operates as a dual fuel supplier to household and business customers from 2015.

The company promises that any profit made is reinvested into improving services for customers and projects to benefit local communities.

Read on to learn everything you need to know about PFP Energy and find out if it’s the right supplier for you.

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PFP Energy’s tariffs and service

Supplier namePFP Energy
Green tariffs
Fixed tariffs
Variable tariffs
Dual fuel deals
Manage online
Manage account via app
Manage account by telephone
Live chat support available
Email support available
Can install smart meters
Can offer Warm Home Discount
Percentage renewables (electricity)9%
Compare

Is PFP Energy green?

According to the data collected from PFP Energy by the energy regulator, the firm sources the electricity it supplies to customers from the following sources.

PFP Energy customer reviews

Unfortunately PFP Energy doesn’t score well when it comes to key customer service performance, according to data collected by the charity Citizens Advice. In 2020 the firm saw an average of 38.6 complaints per 10,000 customers escalated to a third party including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This is a fair way below average in terms of performance for the the industry that year.

The same Citizens Advice data found that over the same 12-month period PFP Energy’s average response times to customer enquiries was poor, pulling the company into the bottom 30% of firms on this measure last year.

Meanwhile, reviews on the site Trustpilot are pretty average, with over 4,200 customer reviews giving the supplier an average rating of 3.4 stars out of a possible 5. Just over half (53%) of reviews gave PFP Energy a rating of “excellent”, while 21% gave the firm a “bad” rating (last updated August 2021).

Customer reviews posted to the website blame problems with the firm’s billing systems, and errors in the way that meter readings were collected.

Pros and cons of PFP Energy

Pros

  • Fixed tariffs offer 100% renewable electricity. Customers who sign up for fixed tariffs will be supplied with electricity from 100% renewable sources.
  • Revenues diverted to good causes. As a not-for-profit company, PFP Energy diverts its profits towards projects that benefit local communities.

Cons

  • Poor customer response speeds. PFP Energy lags behind many of its competitors in the time it takes to respond to customer service enquiries, according to data from Citizens Advice.

Our verdict: Is PFP Energy any good?

While PFP Energy’s ethos as a not-for-profit energy supplier is admirable, it looks like the firm has a long way to go before it’s able to offer consistently strong levels of customer service.

If signing up to receive your household energy from a supplier that operates on a non-profit basis is a key factor in your choice, then PFP Energy is certainly worth investigating. Otherwise there isn’t a whole lot making this firm stand out from a large number of other suppliers able to boast better levels of customer service.

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Finder score

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★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor

Our experts analysed each provider's complaints handling record, how clear the bills are, and other key measures. More details in our full methodology.

*Comparison powered by Energy Helpline. £328 is the minimum savings of the top 10% of savers who switched with Energy Helpline in the period between 1 January and 30 June, 2021.


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4 Responses

    Default Gravatar
    GyörgyFebruary 10, 2019

    How can I change to PFP energy?

      Avatarfinder Customer Care
      JoshuaFebruary 11, 2019Staff

      Hi György,

      You can change to PFP energy by directly getting in touch with them. Call them through this number: 01772 395 777

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

    Default Gravatar
    MikeJanuary 17, 2018

    what are the benefits of coming to pfp energy

      Avatarfinder Customer Care
      JoanneJanuary 19, 2018Staff

      Hi Mike,

      Thanks for reaching out.

      Here at finder we are unable to make recommendations, we can offer general advise. With regard to the cost, there is no single cheapest energy supplier out there, only the cheapest provider for you and your usage requirements. Should you need additional information, you can always come back and consult finder.com’s energy pages and guides!

      Alternatively, you can also reach out to PFP energy and check what specific or additional services they can offer you.

      Cheers,
      Joanne

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