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AXA has been offering a variety of insurance products to UK customers for decades, and is now serving more than 100 million people worldwide.
As well as business insurance, the company offers car, home, travel, landlord, van and health insurance.
AXA does its own underwriting as AXA Insurance UK Plc.
The company is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
AXA offers a number of business insurance policies, including:
There are also a number of optional extras on offer for an additional premium, including:
AXA has policies tailored to a variety of trades and professions, such as builders, carpenters, plumbers, cake makers, shop owners, personal trainers and IT contractors (plus many more).
Landlord and van insurance are separate categories, but can also be taken out through AXA.
AXA offers different combinations depending on your needs, so your exact spec will be personal to you.
Here’s what’s on offer for AXA’s four main business insurance components:
Public liability insurance:
Professional indemnity insurance:
Employers’ liability insurance:
Business contents insurance:
AXA’s Business Insurance Wizard is a tool devised to help you figure out what level of cover you need by answering just four questions.
You can find it on AXA’s business insurance website.
The exact cost of your cover will depend on the specifications of your policy.
According to AXA, 10% of its customers pay £80 a year.
Customers who purchase cover online get a 10% discount.
To make a claim, call AXA’s claims line on 0345 600 2715.
The claims office is open Monday to Friday 9am-5pm (excluding bank holidays). Outside of these hours, the call will be answered by AXA’s out-of-hours claims team.
You can also make a claim by email. The email address will vary according to the kind of insurance the claim relates to. All the details can be found on the dedicated claims page on the AXA website.
AXA advises the following actions before contacting to make a claim:
It’s vital that you let your insurer know about an incident as soon as possible. Failure to do this could result in a rejected claim later on.
On customer review platform Trustpilot, AXA as a company has 3.7 out of 5 stars and a rating of “Average” (based on more than 2,500 reviews).
On similar platform Feefo, AXA’s business insurance has 4.6 out of 5 stars, based on more than 2,500 reviews. The company’s claim handling is rated 3.1 out of 5 stars on the same platform, based on over 50 reviews.
Customers praise the clear and helpful service, but some complained of slow claim handling and claim rejection/underpayment.
AXA’s business insurance cover is comprehensive and flexible, meaning it can be tailored to suit your needs.
Specialist policies are available for a wide range of trades and professions and claims can be made 24/7.
The maximum cover for public liability is a little on the low side (£5 million), but if you don’t require more than that, the other products on offer provide a good level of cover.
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