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Remitly review

Enjoy quick, easy money transfers with competitive exchange rates and straightforward fees.

finder.com’s rating: 2.5 / 5.0

★★★★★

How’d we get our score?

Fees & rates: 3.0 / 5.0
Speed: 2.0 / 5.0
Services: 2.0 / 5.0
User experience: 3.0 / 5.0

  • Good for for inexperienced users with a helpful customer service team.
  • Not always the lowest prices, so always compare.

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24 hours

Fastest Transfer Speed

$1

Minimum Transfer Amount

$2,999

Maximum Transfer Amount

Details

Available CurrenciesARS, BDT, BGN, BOB, BRL, CLP, CNY, COP, CRC, CZK, DOP, EGP, ETB, GHS, GTQ, GYD, HNL, HRK, HTG, HUF, IDR, INR, JMD, KES, KMF, KRW, LKR, MAD, MXN, MYR, NGN, NIO, NPR, PEN, PHP, PKR, PLN, PYG, RON, RWF, THB, TND, TRY, TZS, UGX, USD, UYU, VND, XAF, XOF, ZAR
Customer ServicePhone, Live chat, Email
Pay ByCredit card, Debit card, Bank transfer
Receiving OptionsCash pickup location, Bank account, Mobile wallet, Home delivery, Prepaid phone credit

Why should I consider Remitly?

  • Large network. Remitly is an online international money transfer service that allows people in the US, Canada, Europe, Australia and the UK to send money to over 85 countries around the world, with cash pickup possible at more than 190,000 locations worldwide.
  • Delivery promise. Remitly guarantees that your money will be delivered by a specified time or the fees are refunded.
  • Speed. Express options make it possible to have your money there faster, typically within a few minutes if you pay by credit card.
  • Diverse delivery options. Send money to bank accounts, for cash pickup, directly to a mobile wallet or even for home delivery in select markets.
  • Rewards. Remitly’s referral program makes it possible to earn rewards by referring friends and family members.

What to be aware of

  • Low maximum limits. A limit of $2,999 is placed on all new accounts, and you’ll need more ID to increase daily, monthly and 180-day sending limits.
  • No hedging options. Remitly doesn’t have recurring transfers, limit orders and any other hedging tools to help you save money by planning your money transfer in advance.
  • Inconsistent exchange rate margins. Different countries are charged different exchange rate margins, and the speed of your transfer also factors into the exchange rate you’ll be offered.

Remitly’s exchange rates and fees

Remitly’s fees and exchange rates vary based on sending destination but typically depend on the following:

  • Amount. The amount you send may change the fee you are charged.
  • Destination. Sending money to popular destinations is often cheaper than sending it to more remote locations.
  • Payment. Paying with a bank account is usually cheapest.
  • Speed. Remitly offers two transfer speeds: Express and Economy.

Remitly fees

Remitly’s fees can vary based on the country you send from and to. For example, here are the fees charged by Remitly while sending from the US to the Philippines when we checked on September 29, 2020.

  • Economy: no fee
    • Paid for with a bank account deposit
    • Arrives in three business days
  • Express: $3.99 when sending less than $1,000
    • Paid for with a debit card
    • Arrives almost immediately

Remitly exchange rates

Remitly updates its exchange rates daily to align with exchange rates on global markets, locking in the exchange rate you see at the beginning of your transaction.

For some countries, you’ll find weaker exchange rates than those of competitors. When we checked on September 29, 2020, the following were the exchange rates for popular currencies offered by Remitly:

Mid-marketRemitlyDifference
INR73.4373.140.29%
PHP48.4949.501.01%
MXN22.3122.750.44%

New customers at Remitly

Every new customer gets a special offer on their first transfer with Remitly, which typically offers you stronger exchange rates and lower fees for a portion of your first transfer. Even if you aren’t considering using Remitly consistently over time, taking advantage of its new customer promotions can be an easy way to potentially save money on a one-off transfer in its network.

Check if there are any Remitly promo codes available

How long does a Remitly money transfer take?

Transfer speed will depend on the amount of fees you are comfortable paying and how quickly you need it to arrive.

  • Fastest option – Express: As little as a few minutes
    Pay for your transfer with a credit or debit card. When using Express, you’ll pay a higher fee but your money will arrive in as little as a few minutes. However, your credit card may charge a cash advance fee, further increasing the cost of your total transfer.
  • Cheapest option – Economy: Up to five business days
    Remitly’s Economy option is the cheaper of the two options. Transfers through Economy will be slower, but you’ll almost always get a better exchange rate and fewer fees than with Express.

What currencies can I send with Remitly?

Remitly transfers can be received in more than 50 countries, while users in over 15 countries can send transfers. You can check out the full list here, but the following are some of the most popular:

  • COP Colombian peso
  • DOP Dominican peso
  • EUR Euro
  • INR Indian rupee
  • KES Kenyan shilling
  • MXN Mexican peso
  • PHP Philippine peso
  • PKR Pakistani rupee

Is Remitly safe to use?

Remitly safeguards your money in a variety of ways:

  • Registering with regulatory agencies in the US, Canada, the UK and Ireland.
  • Protecting all transactions with 256-bit SSL encryption.
  • Monitoring accounts for suspicious activity manually and automatically.
  • Verifying new accounts to protect users from fraud.
  • Offering a 100% satisfaction money-back guarantee if your transfer arrives late.

Remitly reviews and complaints

Ratings accurate as of October 8, 2020

Trustpilot score4.5 out of 5, based on 29,587 customer reviews
CompareRemit3.4 out of 5, based on 484 customer reviews
BBB ratingB
Finder2.5 out of 5, staff reviewed
Monito7.7 out of 10, staff reviewed
NerdWallet4 out of 5, staff reviewed

What payment methods does Remitly accept?

You can only make one-off transfers with Remitly. This provider supports international money transfers made from your laptop or mobile device. Money can be deposited to a bank account, delivered to a mobile wallet – like Google wallet – or made available for cash pickup.

You can pay for your Remitly transfer using the following methods:

  • Debit or credit card. Funds are sometimes available in minutes but can be subject to a 3% fee charged by your credit card company if using a credit card.
  • Bank account. Typical transfer speeds are three to five days, but these can also be subject to delays from bank holidays.

How much can I send with Remitly?

Remitly’s transfer limits are based on the tier you’re approved for. To progress through Remitly’s tiers to higher maximums, you need to provide more personal information and an ID:

  • Tier 1. Send up to $2,999 daily, $10,000 monthly and $18,000 every six months.
  • Tier 2. Send up to $6,000 daily, $20,000 monthly and $36,000 every six months.
  • Tier 3. Send up to $10,000 daily, $30,000 monthly and $60,000 every six months.
  • Custom tier. You can speak with a representative to discuss custom sending limits, depending on your needs.

What do I need to send money online through Remitly?

Sending money with Remitly will require the following documentation and information:

  • Contact information. Your full name and contact information are needed. If you’re transferring money from your bank account, you’ll also need your banking information.
  • Proof of ID. A government-issued ID, such as a driver’s license or passport.
  • Recipient information. Be prepared with your recipient’s name and contact information. If you’re transferring to a bank account, you’ll also need their bank name, SWIFT code and account number.
  • Payment method. A valid method of payment is necessary for all transfers. Online transfers can be paid for through a bank account, credit card or debit card. For in-person transfers, you can also pay with cash.
Information neededTier 1Tier 2Tier 3
Full nameXXX
Residential addressXXX
Date of birthXXX
Last 4 digits of SSNXXX
Full SSNXX
Government-issued photo IDXX
Additional information on source of fundsXX
Additional information at requestX

What are the ways I can send money with Remitly?

Remitly offers a wide range of delivery options that are dependent on your sending destination. Remitly’s delivery methods include:

  • Bank deposit: Delivery funds directly to your recipient’s bank account.
  • Cash pickup: Delivery funds to a cash pickup location, just be sure that your recipient brings ID that matches the name on the transfer.
  • Mobile money: Delivery funds to a mobile wallet, such as GCash and PayMaya in the Philippines, HellowCash in Ethiopia and similar options.

How to make my first transfer with Remitly

Send money quickly from your computer or mobile device with these steps:

  1. Log in or create a free account. Register with an email address, your personal information and your date of birth.
  2. Send money. Choose your recipient’s country and enter how much you’re sending.
  3. Enter recipient’s information. Provide your recipient’s name and contact information, including their mobile phone number. If you’re sending a bank deposit, also enter your recipient’s banking details.
  4. Choose your payment method. Pay with your bank account, credit card or debit card.
  5. Confirm your transaction. Click “Send Money” to complete your transfer.
  6. Check your mobile phone. Remitly will send text updates on your transaction to your phone.

Blue icon of forms

Our experience with signing up

Signing up with Remitly was straightforward and took me less than five minutes total. I had all of my information on hand and ready to go before signing up, including a photo of the front and back of my driver’s license. Here are some key takeaways:

  • Did I have to interact with customer service? No, everything was done through the website automatically.
  • How long did it take? The entire process took less than five minutes. It helped that I already had photos of the front and back of my driver’s license saved on my computer.
  • What was unexpected? The rates offered to new customers are different than the standard rates offered by Remitly, so chances are your first transfer will be cheaper than future transfers.
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How to track a Remitly transfer

To track your Remitly transfer you’ll need to log into your account or contact customer service by phone.

  • Online: To track your Remitly transfer online, log in to your account and look for the Transfer history section on the page. This section will display the status of past and current transfers.
  • By phone, email or chat: To track by phone, email or chat you’ll provide the customer service representative with details of your transfer, including the amount sent, the destination and personal information about your account.

Is there a Remitly app?

Screenshot of Remitly's app

Yes, Remitly has an app on both Google Play and the App Store. The app makes it possible to do the following:

  • Log in using biometrics. Both face and fingerprint recognition can be used to log in.
  • Check Remitly exchange rates on the go. Current currency exchange rates and fees can be found in the app.
  • Share order details with your contacts. Sending key order information to your recipient can be done with just a few taps.
Reviews accurate as of September 29, 2020
Google Play Store4.7 out of 5, based on 54,904 customer reviews
Apple App Store4.8 out of 5, 299,469 customer reviews

More on the best money transfer apps

Bottom line

If the country you want to send to is supported, Remitly is worth checking out. With its two-speed system, it makes the choice of speed versus fees a straightforward one. However, it is always a great idea to compare your options before making any transfer since you never know how much fees and exchange rates have changed.

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See how Remitly compares to other services

Our table lets you compare the services you can use to send money abroad. Compare services on transfer speeds and fees, then click Go to site when you're ready to send.
Name Product Filter Values Fastest Transfer Speed Fees (Pay by Bank Transfer) Learn More
OFX
24 hours
$0

View details
OFX has no maximum limit transfers, with competitive exchange rates for 45+ currencies.
Dunbridge Financial
Dunbridge Financial
24 hours
$0

View details
Dunbridge Financial offers competitive exchange rates and zero fees on transfers to more than 120 countries.
CurrencyTransfer
24 hours
$0
SPECIAL OFFER ✓ Minimum transfer of $1,000 for Finder readers (normally £5,000)

View details
Exclusive: Minimum transfer of $1,000 for Finder readers (normally $5,000).
CurrencyTransfer lets you shop around for the best exchange rate on its online marketplace.
XE
Within minutes
$3

View details
XE has fast transfers with low fees and a range of foreign currency tools.
WorldRemit
Within an hour
From $1.99

View details
WorldRemit sends money to 110+ countries for bank-to-bank deposits, cash pick-ups or mobile top-ups.
Wise (TransferWise)
Within an hour
From $2.26

View details
Wise uses the mid-market rate and transparent fees to help you send money in 45+ currencies.
Instarem
Within an hour
$1

View details
Exclusive: Use code GET60 and save $30 on each transaction over $200. Valid for the first two transactions and till 31st July 2021. T&Cs apply.
Instarem offers zero transfer fees on all transfers.
Remitly
Within minutes
From $0
SPECIAL OFFER ✓ Free transfers and better exchange rates available for new customers

View details
Special offers like free transfers and better exchange rates available for new customers.
Remitly has quick, affordable transfers around the world, with both express and economy options.
Western Union
Within an hour
From $0

View details
Western Union sends money online to friends and family in 200+ countries around the world.
MoneyGram
Within an hour
From $0

View details
MoneyGram has fast cash pick-up transfers to more than 350,000 agent locations worldwide.
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Frequently asked questions

Why did Remitly cancel my transaction?

Remitly may have cancelled your transaction for a variety of reasons, including:

  • You had insufficient funds in your bank account to pay for the transaction.
  • Your account or transaction was flagged for suspicious activity.
  • The name on your account didn’t match your payment details.
  • The recipient’s bank refused the transaction.

Contact Remitly support to find out the next steps needed to complete your transaction.

Which is better, Remitly or Xoom?

Remitly and Xoom excel for different reasons, but overall we found that Remitly offers lower fees and stronger exchange rates. Read our Remitly vs Xoom comparison to learn more about how these two match up.

How does Remitly make money?

Remitly makes money two ways:

  • Fees: Remitly charges a fee to use its money transfer service.
  • Mid-market markup: Remitly makes a small percentage on transfers by adding a margin to the mid-market rate.

Remitly has no retail outlets, which helps keep overall costs lower than competitors like Western Union and MoneyGram.

Methodology

Our team analyzes money transfer providers offering services in the US – from big names to digital upstarts. We rank rates and fees, speed, services and user experience for the following providers:

  • Wise
  • XE
  • OFX
  • WorldRemit
  • Currencies Direct
  • Western Union
  • RIA Money Transfer
  • MoneyGram
  • Remitly
  • Payoneer
  • Remit2India
  • Xoom
  • PayPal

Learn the details of our methodology and scoring.

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8 Comments

    Default Gravatar
    john
    September 9, 2019

    If I send money to myself in Mexico, what address shoud I use? The one listed on my US ID?

      Avatarfinder Customer Care
      Charisse
      September 11, 2019

      Hi John,

      Thanks for reaching out to Finder.

      If you are referring to what address you should use for the recipient’s address, you need to add your Mexican address on the recipient information.

      You will also need to provide your phone number in Mexico and your name should match the name that appears on your ID.

      I hope this helps.

      Cheers,
      Charisse

    Default Gravatar
    D
    August 15, 2019

    Don’t EVER use this company. They are a joke. I’ve been on the phone with customer service for HOURS this morning. I sent TWO payments yesterday to the same person. One went through and one did not. The bank came back and said that the name I provided doesn’t match the account which is a bunch of bullshit because I’ve been paying this person for months with the same information and the same account. One person went back to the bank and said they corrected it but they did not so I called back for a FOURTH time. This person is just lazy and refuses to contact the bank and get the problem resolved. They also refuse to refund my money. Completely unbelievable. DO NOT USE EVER!

      Avatarfinder Customer Care
      fayemanuel
      August 16, 2019

      Hi D Spencer,

      Thanks for reaching out to Finder and thank you for providing your feedback and letting us know about this issue. I’m sorry to hear that their service did not satisfy your expectations. Our team will take note of this feedback. If you still have an unresolved complaint regarding Remitly’s money transmission or currency exchange activity, please direct your complaint to the consumer assistance division of Remitly. Please visit their website to get the assistance division phone number.

      Kind Regards,
      Faye

    Default Gravatar
    Barzan
    March 18, 2019

    I have question. If someone send me money then I lose the money, who I can ask about this problem?

      Avatarfinder Customer Care
      nikkiangco
      March 19, 2019

      Hi Barzan,

      Thanks for getting in touch! For cases where the money you transferred is lost – contact your money transfer provider to report the case and they will be able to assist/guide you on the next steps. When sending money – it’s important to check the exchange rate beforehand to maximize the funds to be exchanged. Also, read through the transfer process of the provider such as transfer fees, transfer options and transfer speed to set expectations for the receiver. Take note of any reference or tracking numbers should any transaction delays/issues come up during transit. Hope this helps and feel free to email back if you have questions.

      Best,
      Nikki

    Default Gravatar
    Camila
    January 16, 2019

    If I send money to Colombia where can they pick up the money?

      Avatarfinder Customer Care
      Jeni
      January 20, 2019

      Hi Camila,

      Thank you for getting in touch with finder.

      You may find Remitly’s cash pickup partners in Colombia by going to their official page. Some of their cash pickup parters are Carulla, Super Inter, BBVA and Exito.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

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