Free Shipping on any size order at Quill.com
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Busy business bees don’t always have the time to break for the nearest office-supply store during the workday, especially if those supplies are to support smaller businesses. Acquired by office-supply giant Staples in 1998, Quill is an online shop offering more than a million supplies to keep your office humming. Unfortunately, all HP and Epson products are excluded from coupons, discounts, and cash back offers.
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Quill sells nearly anything today’s offices need, from paper clips and staplers to snacks and cleaning supplies. If your business involves patient care, a special division of Quill carries healthcare and medical supplies.
Orders delivered within the continental US are shipped free with a purchase of $45 or more. Items listed as shipping additional are excluded from free shipping.
Expedited shipping costs extra, as do deliveries to Alaska, Hawaii and the US territories.
Orders of $45 or more ship free. Orders of under $45 are charged a flat $7.99 per order.
Second-day, overnight and other expedited delivery options are available, though shipping costs vary by order.
You can track your package the morning after it ships from your online account. Simply log in and click View order history/tracking to see track the progress of your orders.
Pay securely online with Visa, Mastercard, American Express or Discover. To support government agencies, Native American tribal governments and similar organizations, Quill also accepts GSA SmartPay.
If you own a business, you might qualify for a Quill.com Open Account that offers net-30 terms payable by mail or online, subject to credit approval.
You can return or exchange most items within 30 days, with a few exceptions. You’ll have 14 days to return technology and business machines, computers, laptops, notebooks and tablets. Ink, toner and software must be unopened in their original packaging to be accepted for a return.
Yes! Print a prepaid label to return your items at no cost. If you can’t find your order number, call a Quill customer service representative for returns assistance.
Yes. Simply request a replacement item at the time of your return, and Quill will accommodate you.
Quill offers convenient online returns from your online account. Simply follow the prompts, print your prepaid shipping label and send off your return.
You can sign up for exclusive offers from Quill to learn by email when a sale is going on.
We also recommend checking out Quill’s ongoing Promotions in the site’s footer. You’ll find limited-time deals, coupons and free gifts tucked away there.
Quill understands the needs of the small to midsize businesses that rely on the brand for everyday business needs. It’s designed to offer an easy way to shop through a cleanly organized site, offering free shipping and returns without opening an account.
If you work for any of the more than 550 government agencies and organizations that use GSA SmartPay, Quill integrates this commercial service into its site for convenient payments.
Several reviewers complain that Quill offers subpar customer service. Complaints include shipping delays and difficulty returning items, although extenuating circumstances were typically involved. However, an equal number of purchasers compliment Quill on its customer service expertise.
Many businesses have a working relationship with a local Quill representative, and customers seem to have different experiences. Some claim reps are either very helpful or unresponsive to questions or issues. Overall, your experience may vary.
Quill was founded in 1956, when Jack Miller borrowed $2,000 from his father-in-law to start a business out of the back office of his father’s poultry shop. In 1996, the company launched Quill.com, jumping eagerly into the forefront of online retail. The company was acquired by Staples in 1998, and accounts for about one quarter of the company’s profits. Today, it serves more than 1 million customers.
Connect with Quill on Facebook, Twitter or LinkedIn. It tends to duplicate content across its social media channels. But if you need lighthearted motivation at the office, it could be a great addition to your feed.
Connect with Quill’s support team weekdays from 7 a.m. to 9 p.m. CT or Saturdays from 7:30 a.m. to 4 p.m. at 800-982-3400 or through the site’s online chat.
If you have the time, contact Quill through a secure online form for an answer within a few business hours.
If you’d rather send a letter, fax it to 800-789-8955 or send it to:
100 Schelter Road
Lincolnshire, IL 60069
Quill offers an enormous range of office supplies to keep you in business, including organizational products, cleaning supplies and snacks. If you don’t want to pay extra for overnight delivery, consider ordering online from Office Depot and picking your order up at a local store.
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