Can I send money to someone in Cuba?

The US government heavily regulates money transfers from the US to Cuba, leaving money transfer companies in a difficult position. With a new wave of restrictions that started on November 26, 2020, what options are left to send money to Cuba?

Can I send money to Cuba through Western Union?

As of November 23, 2020, Western Union halted its money transfer service to Cuba. Western Union states on its website that “[t]he U.S. Government recently changed the regulations for sending money to Cuba. When moving your money, we are obligated to comply with all government regulations. The new rule, which was published on October 27, 2020, provided 30 days to implement the new restrictions. We have been working around the clock to explore every possible option to keep our services open between the U.S. and Cuba as we recognize this is a vital channel for our customers. Unfortunately, we have not been able to find a solution in this limited time frame.”

Due to these changing restrictions, you can no longer use Western Union to send money to Cuba from the United States.

Load funds onto an AIS card

Cuban-based commercial corporation, Fincimex, used to issue American International Service (AIS) cards, onto which USD or euros could be loaded to pay for purchases where foreign currencies are accepted in Cuba. Fincimex is no longer issuing AIS cards, but existing cardholders can continue to use their AIS cards as usual.

Getting an AIS card was relatively simple. If you wanted to send money to Cuba, all you had to do was provide AIS with your recipient’s full name, address and local identification number. A card would then be mailed to a FINCIMEX office close to your recipient’s home in Cuba, and they could go in person to pick it up. It could take from 5-20 business days to arrive.

Senders can still go online to deposit funds in USD or EUR onto AIS cards that have already been issued. Up to $3,000 USD can be sent per quarter, after which you’ll have to provide additional information if you want to send more.

Use a private money transfer service

There are several dedicated money transfer services that should allow you to send money to Cuba. But you should do your homework to make sure you trust the service you choose to use.

Duales

Users can send money online or via Duales’s mobile app (available for iOS and Android). Fees range from $6-$8 USD per $100 sent, depending on the type of transfer and whether you’re sending through Duales’s online platform or mobile app. As of the time of writing, the company has not been reviewed on Trustpilot. But it has earned 4.40 out of 5 stars on REVIEWS.io based on more than 900 reviews.

How to compare transfer options when sending money to Cuba

Saving money on your next transfer doesn’t have to be expensive — if you know how to compare your options. Pay attention to details beyond the rates and fees to find the cheapest you’re eligible for.

• Exchange rates. Stronger rates mean more money to your recipient, so shop around for a company offering consistently competitive rates. Keep in mind that the best rates may mean higher fees.
• Fees. You’ll typically pay a fee for your transfers — whether a flat rate or a percentage of the amount. Look for companies offering fee-free thresholds — like no fees on transfers of $500 or more.
• Transfer methods. Can you queue up a transfer from your phone or an app? Does the company man a branch you can visit? Find a provider offering a method you’re most comfortable with.
• Transfer options. If this isn’t a one-time thing, look for the flexibility of scheduled payments and hedging options, like limit orders and forward contracts.
• Turnaround time. Depending on your payment and delivery, it can take as little as 10 minutes with some money specialists. Others require several working days to get your funds to your recipient.
• Minimum transfer. Some companies require high minimum transfers, which may not serve you if you need to send only a small amount.
• Pickup methods. Two common options are account deposits and cash pickups from an agent. But depending on where your recipient lives, you might also choose from mobile top-ups, e-wallets and even home delivery.
• Customer service. Learn how and when you can get support if you need it — by phone, email, app or live chat.

What you should know about Cuban currencies

There are two cash currencies used in Cuba: the Cuban Convertible peso (CUC) and the National peso (CUP). The CUC was introduced after the CUP as a stronger, alternative currency and is pegged to the US dollar (1:1). The government is phasing out the CUC over time and creating a new, unified CUP.

In light of economic pressure from COVID-19, the Cuban government recently introduced a third, card-only “freely convertible currency” called the Moneda Libremente Convertible (MLC). Cuban residents spend MLC by loading foreign funds onto a giro card, which can be used to pay for purchases at state-run “foreign exchange stores.” By making it easier to buy Cuban goods in other currencies, the government is attempting to prevent foreign money from being spent in nearby countries.

The table below summarizes the differences between these 3 Cuban currencies:

If you’re transferring money to Cuba, try to send CUP as CUC is no longer officially accepted.

Bottom line

Transferring money to Cuba involves abiding by US laws and sanctions. Because of this, verify that whatever method you use is up to date on the latest restrictions by contacting it directly.

To get the best deal on any international money transfer, compare transfer providers before getting started.