Fresh Start Debt Relief review
Consider other options before turning to this service.
Bottom line: Fresh Start boasts a short turnaround for a debt relief company, but the limited information about its services and spotty customer service may want to look elsewhere first.
Fresh Start Debt Relief details
|Free quote or consultation||Free consultation available, but details are unavailable|
|Minimum debt||$10,000 total, at least $750 per creditor|
|Typical turnaround||12 to 36 months|
|Direct or third-party negotiations||Direct|
|Types of debt||Unsecured debts, including past due utility bills and overdue rent|
|Free resources or tools||None|
|Customer service||Phone: 877-292-3328 is listed, but it's out of service|
Phone: 435-772-4522 leads to an individual's line
Phone: 800-590-7911 leads to an unnamed directory that goes to generic "leave a message" for each option
Hours: 8:30 a.m. to 5:30 p.m. PT
Mail: 1031 South Bluff Street, St. George UT 84790
How does Fresh Start work?
Fresh Start Financial Services is a debt settlement company that negotiates with your creditors on your behalf. Like other debt settlement services, it requires you to make a monthly payment toward a savings account. It then attempts to settle your debt for less than you owe — but more specific details about its program aren't available.
How much does it cost?
Fresh Start doesn't list any information about its fees or other costs on its website. And because we weren't able to get in touch with customer service, we couldn't confirm what you might be charged.
Keep in mind that it is illegal to pay any upfront fees for debt settlement. In most cases, your fee will either be a percentage of the amount of debt enrolled or the amount of debt settled. You can confirm the total cost with Fresh Start if you decide to enroll in its program.
How much could I save with Fresh Start?
Fresh Start claims that its average settlement is 42% and that you can expect a settlement of 40% to 60% of your total debt. But unlike many other debt settlement companies, Fresh Start doesn't provide any examples of its recently settled accounts so you can see how much you might save.
Is Fresh Start legit?
Because of these factors, you may want to compare other debt relief companies to find a service that has a better reputation.
What are the pros and cons of Fresh Start?
Fresh Start doesn't appear to be the most competitive option out there, and the drawbacks may outweigh the benefits.
- Average program lasts 12 to 36 months
- Settlements of 40% to 60%
- No information about fees or potential costs online
- May sell your personal information
- No BBB or Trustpilot pages
- Difficult to contact customer service
Compare more debt relief options
Fresh Start reviews and complaints
|BBB rating||Not rated|
|Customer reviews verified as of||22 October 2020|
Fresh Start Financial Services doesn't have a Trustpilot or BBB page. And while there are similarly named companies out there, we weren't able to find any social media accounts or reviews for Fresh Start.
What is Fresh Start?
Fresh Start Financial Services is a debt settlement company that has been in business since 1998. But other than boasting the combined experience of its team, Fresh Start doesn't provide much information about its company or its employees. There are no recent headlines or news articles about it, and its website copyright notification hasn't been updated since 2018.
How do I get started?
To have a representative of Fresh Start reach out to you, follow these steps:
- Visit Fresh Start's website and select the Free consultation button.
- Enter your full name, email, phone number, total debt and state.
- Select the best time for Fresh Start to contact you and choose Submit.
There are two other ways to submit your information to Fresh Start, but we received errors when we attempted to fill out these forms. And when we called the numbers listed on Fresh Start's contact page, we weren't able to get in touch with a representative.
I’ve signed up. What happens next?
Fresh Start doesn't provide any details on your next steps. You may be expected to stop paying your creditors — which will result in a lowered credit score and potential collection calls. You'll begin paying into a savings account that Fresh Start uses to pay off your creditors once a settlement has been reached. For more information or if you have any questions, get in touch with Fresh Start.
Because of the limited information available and Fresh Start's spotty customer service, we recommend that you compare more debt relief options before you submit any personal information.
Kellye Guinan is a seasoned financial writer with over 500 articles under her belt spanning all things loans from auto to personal to business and everything in between. With four years in the field and five years of research experience, she's able to make complex personal finance decisions easier for anyone to tackle. When she's not up to her knees learning about the latest trends in lending, she spends her time improving her own financial literacy and expertise — and maintaining a Duolingo streak of over 1,300 days.
Fresh Start boasts a quick settlement process of 12 to 36 months — but there isn’t much information available to back it up. It isn’t accredited by any industry organizations and lacks customer reviews. We also weren’t able to get in touch through any of the three customer service numbers it lists on its website.
Before you submit your information, compare other debt relief companies that provide more upfront information and have better customer service.