Direct Line

Direct Line travel insurance review

Find out what a Direct Line travel insurance policy includes, plus the pros and cons of taking out cover.

3.9 ★★★★★ (124 reviews) Write a review
The maximum length of the policy is longer than many of its competitors.
Protection for personal belongings is only available as a paid add-on.

Direct Line launched in 1985, offering car insurance only. It has since expanded to offer more types of insurance policies, including travel insurance. We’ve looked at what Direct Line’s travel insurance policy includes and the pros and cons of the cover.

What types of policies are on offer?

Direct line offers three types of travel insurance cover:

  • Single trip cover. A one-off trip lasting up to 90 days.
  • Annual multi-trip cover. A year’s worth of cover for unlimited trips, lasting up to 42 days each.
  • Backpacker cover. Cover for longer trips between three months and 18 months.

Cover for lost, stolen or damaged belongings, and for winter sports, is only available as a paid add-on.

Cover limits

Among other things, you’ll be covered for the following:

  • Emergency medical treatment up to £10,000,000
  • Flight cancellations up to £5,000
  • Legal expenses up to £50,000
  • Personal liability up to £2,000,000
  • Protection for your personal belongings, up to £1,500 (or £300 for a single item)

Claims process

You can make general claims via the Direct Line website or by calling 0345 246 8680.

For emergency medical claims, call 01252 740 098.

You’ll initially be asked for your policy number and a brief description of your claim. The claims team will then guide you through the process of completing your claim.

Managing your policy online

To manage your policy online, click the “My Account” at the top of the Direct Line website.

Customer reviews

Direct Line has attracted more than 5,000 reviews on Trustpilot. At the time of writing, its average rating was 4.3 out of 5.

Pros and cons


  • High cover limits
  • The maximum length of the policy is longer than many of its competitors
  • Backpacker insurance is available


  • Protection for personal belongings is only available as a paid add-on

Our verdict

Direct Line has a reputation for offering good levels of insurance and great customer service. That is certainly the case for its travel insurance.

Frequently asked questions

Travel insurance ratings

★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor

Our customer satisfaction scores ("Customers say") are based on a survey of 759 customers carried out in December 2021.

Learn the details of our methodology and scoring.

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