AXA is an international financial services company with millions of customers. We’ve analysed AXA’s travel cover options, and shared what its customers said about the service in our satisfaction survey.
AXA offers three types of policy.
For each policy, you can choose between bronze, silver, gold levels of cover. Here are the key differences between the policies.
With all policies, you’ll be automatically covered for over 70 sports and activities.
You can choose to include these optional add-ons to your policy: winter sports, extra sports and activities, cruise cover, golf cover.
You can make a claim by calling 0330 024 1308 or via the AXA travel insurance website.
Either way, you’ll need to prepare your policy number and various details about your claim. This could include your flight details, medical reports, crime reports etc.
To manage your policy online, click “Log In” on the AXA website.
In Finder’s 2021 customer satisfaction survey, AXA was highly commended, with 4 stars out of 5, and 80% of customers saying they’d recommend the brand. Customers praised “helpful” staff who were “easy to deal with”, and several had had a good experience when making a claim. The company has received over 4,000 reviews on the reviews platform Trustpilot. As at January 2021, its average rating was 4.1 out of 5.
AXA has a reputation for offering high levels of cover, and it’s no different for its travel insurance policy. Customers are positive about the service they get, and all in all, this brand is well worth considering.
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