Utility Warehouse is a multi-utility provider that aims to sell bundles of services, which can typically include energy, broadband, mobile and landline telephone contracts.
The firm is unusual in the UK household energy market in that it largely relies on an army of tens of thousands of independent sales agents to sell its utility service bundles through “network marketing”. Potential customers are typically encouraged to buy a range of services, which are then billed together in one monthly payment.
While Utility Warehouse sales reps do much of the work to sign up new customers, it is possible to sign up solely to receive your household energy with Utility Warehouse via its website.
How does Utility Warehouse actually perform when it comes to its customers? Here is everything you need to know about the supplier.
Compare Utility Warehouse with its rivals and find the best deal
Click on the button below and take a look at the tariffs on offer in your area. See how Utility Warehouse fares against the competition, and find the right energy deal for your home.
Utility Warehouse’s tariffs and service
|Dual fuel deals
|Manage account via app
|Manage account by telephone
|Live chat support available
|Email support available
|Can install smart meters
|Can offer Warm Home Discount
|Percentage renewables (electricity)
Is Utility Warehouse green?
According to data collected from Utility Warehouse by the government, the supplier buys or generates its energy from the following sources.
Utility Warehouse customer reviews
According to data collected by the charity Citizens Advice and Ofgem, in 2020 Utility Warehouse saw an average of 11.5 complaints per 10,000 customers escalated to a third party including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This is low compared to most suppliers that year.
Meanwhile, reviews on the site Trustpilot are similarly encouraging. Based on over 16,700 reviews left by customers on Trustpilot, 64% gave the supplier an “excellent” rating while only 16% gave a “bad” score (last updated: August 2021).
Pros and cons of Utility Warehouse
- Offers 100% renewable electricity as part of certain bundles. Utility Warehouse offers a tariff supplying 100% renewable electricity if bought as part of a bundle complete with all the services that the firm offers.
- Free light bulb replacement. Customers on eligible plans can receive free energy-saving lightbulbs during the life of their energy plan.
- Poor response to customer queries. Citizens Advice rates the firm very poorly for the speed with which it responds to customer enquiries.
- May not offer best value if you only use them as an energy supplier. Utility Warehouse typically offers savings to households that buy a range of services, not just household energy. The firm doesn’t make it that easy to buy only energy from it online.
- Some tariffs only available as part of a bundle with phone and broadband services. Some Utility Warehouse energy tariffs can only be bought as part of a wider bundle with other household services, making it tricky to compare prices in a uniform way.
Our verdict: Is Utility Warehouse any good?
As mentioned above, Utility Warehouse is an unusual energy provider in that a great deal of its sales are carried out through independent sales representatives in the community, so it’s not the easiest supplier to sign up to online. Household customers who take a range of Utility Warehouse services, including energy, seem fairly satisfied with the level of service they receive.
But Utility Warehouse is not an especially suitable option for households trying to reduce their carbon footprint, as the firm’s fuel mix figures reveal that 90% of the electricity it supplies comes from fossil fuels. This is one of the highest proportions of fossil fuel-derived electricity available from a domestic energy provider.
If you’re happy to consider having your home Internet, home phone, mobile and energy provided by one firm, you may be able to make some decent savings. Otherwise Utility Warehouse may not be the firm for you.
Frequently asked questions
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