Utility Warehouse energy review

Utility Warehouse is a multi-utility provider that aims to sell bundles of services, which can typically include energy, broadband, mobile and landline telephone contracts.

The firm is unusual in the UK household energy market in that it largely relies on an army of tens of thousands of independent sales agents to sell its utility service bundles through “network marketing”. Potential customers are typically encouraged to buy a range of services, which are then billed together in one monthly payment.

While Utility Warehouse sales reps do much of the work to sign up new customers, it is possible to sign up solely to receive your household energy with Utility Warehouse via its website.

How does Utility Warehouse actually perform when it comes to its customers? Here is everything you need to know about the supplier.

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Utility Warehouse’s tariffs and service

Supplier name	Utility Warehouse
Green tariffs
Fixed tariffs
Variable tariffs
Dual fuel deals
Manage online
Manage account via app
Manage account by telephone
Live chat support available
Email support available
Can install smart meters
Can offer Warm Home Discount
Percentage renewables (electricity)	7%
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Is Utility Warehouse green?

According to data collected from Utility Warehouse by the government, the supplier buys or generates its energy from the following sources.

Utility Warehouse customer reviews

According to data collected by the charity Citizens Advice and Ofgem, in 2020 Utility Warehouse saw an average of 11.5 complaints per 10,000 customers escalated to a third party including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This is low compared to most suppliers that year.

Meanwhile, reviews on the site Trustpilot are similarly encouraging. Based on over 16,700 reviews left by customers on Trustpilot, 64% gave the supplier an “excellent” rating while only 16% gave a “bad” score (last updated: August 2021).

Pros and cons of Utility Warehouse

Our verdict: Is Utility Warehouse any good?

As mentioned above, Utility Warehouse is an unusual energy provider in that a great deal of its sales are carried out through independent sales representatives in the community, so it’s not the easiest supplier to sign up to online. Household customers who take a range of Utility Warehouse services, including energy, seem fairly satisfied with the level of service they receive.

But Utility Warehouse is not an especially suitable option for households trying to reduce their carbon footprint, as the firm’s fuel mix figures reveal that 90% of the electricity it supplies comes from fossil fuels. This is one of the highest proportions of fossil fuel-derived electricity available from a domestic energy provider.

If you’re happy to consider having your home Internet, home phone, mobile and energy provided by one firm, you may be able to make some decent savings. Otherwise Utility Warehouse may not be the firm for you.

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Frequently asked questions

• How easy is it to switch to Utility Warehouse for my energy?

  While Utility Warehouse isn’t signed up to the Energy Switch Guarantee, new customers can sign up and have the firm manage the switching process in 3-4 weeks. You won’t need to notify your current supplier that you wish to switch away.

• Can I stay with my existing energy supplier if I move to Utility Warehouse but then change my mind?

  Technically, Utility Warehouse has to allow you to remain with your existing provider for up to 14 days after you initially apply to switch. But this decision may have an impact on the price of any other services you apply to receive from the firm, like home broadband or mobile contracts. The best thing to do is to contact Utility Warehouse and understand your options.