Utility Warehouse is a multi-utility provider that aims to sell bundles of services, which can typically include energy, broadband, mobile and landline telephone contracts.
The firm is unusual in the UK household energy market in that it largely relies on an army of tens of thousands of independent sales agents to sell its utility service bundles through “network marketing”. Potential customers are typically encouraged to buy a range of services, which are then billed together in one monthly payment.
While Utility Warehouse sales reps do much of the work to sign up new customers, it is possible to sign up solely to receive your household energy with Utility Warehouse via its website.
How does Utility Warehouse actually perform when it comes to its customers? Here is everything you need to know about the supplier.
Click on the button below and take a look at the tariffs on offer in your area. See how Utility Warehouse fares against the competition, and find the right energy deal for your home.
| Supplier name | Utility Warehouse |
|---|---|
| Green tariffs | |
| Fixed tariffs | |
| Variable tariffs | |
| Dual fuel deals | |
| Manage online | |
| Manage account via app | |
| Manage account by telephone | |
| Live chat support available | |
| Email support available | |
| Can install smart meters | |
| Can offer Warm Home Discount | |
| Percentage renewables (electricity) | 7% |
| Compare |
According to data collected from Utility Warehouse by the government, the supplier buys or generates its energy from the following sources.
According to data collected by the charity Citizens Advice and Ofgem, in 2020 Utility Warehouse saw an average of 11.5 complaints per 10,000 customers escalated to a third party including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This is low compared to most suppliers that year.
Meanwhile, reviews on the site Trustpilot are similarly encouraging. Based on over 16,700 reviews left by customers on Trustpilot, 64% gave the supplier an “excellent” rating while only 16% gave a “bad” score (last updated: August 2021).
As mentioned above, Utility Warehouse is an unusual energy provider in that a great deal of its sales are carried out through independent sales representatives in the community, so it’s not the easiest supplier to sign up to online. Household customers who take a range of Utility Warehouse services, including energy, seem fairly satisfied with the level of service they receive.
But Utility Warehouse is not an especially suitable option for households trying to reduce their carbon footprint, as the firm’s fuel mix figures reveal that 90% of the electricity it supplies comes from fossil fuels. This is one of the highest proportions of fossil fuel-derived electricity available from a domestic energy provider.
If you’re happy to consider having your home Internet, home phone, mobile and energy provided by one firm, you may be able to make some decent savings. Otherwise Utility Warehouse may not be the firm for you.
Finder scores, in blue, are based on our expert analysis. We also show reviews from users, where we've received more than 10, with a score in yellow. We gather more reviews from customers every year in Finder's customer satisfaction survey.
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