French-owned EDF Energy began supplying British households in 2002 and is one of the UK’s “Big Six” energy suppliers. The firm produces roughly one-fifth of the UK’s electricity and supplies energy to over 4.8 million customers.
| Supplier name | EDF |
|---|---|
| Green tariffs | |
| Fixed tariffs | |
| Variable tariffs | |
| Dual fuel deals | |
| Manage online | |
| Manage account via app | |
| Manage account by telephone | |
| Live chat support available | |
| Email support available | |
| Can install smart meters | |
| Can offer Warm Home Discount | |
| Percentage renewables (electricity) | 21% |
| Compare More Info |
According to data collected from EDF Energy by the industry regulator Ofgem, the supplier buys or generates its energy from the following sources.
Data collected by the charity Citizens Advice shows that in 2020, 16.5 customer complaints per 10,000 customers were escalated to a third party, including to the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This was above average in terms of performance across the industry for last year.
However, reviews left on the website Trustpilot suggest customers are overwhelmingly positive about their experience with the supplier. Out of just over 20,000 customers reviews posted to the site, 73% of posts give EDF Energy a rating of “excellent”. Meanwhile, only 17% have given the firm a “poor” customer service rating.
As one of the larger UK energy suppliers, EDF Energy is well-placed to offer a range of products and services to household energy customers, including smart meter installation. For environmentally conscious consumers looking for a big name supplier, EDF could be worth a look, since it generates a great deal of low carbon electricity itself.
It’s worth noting that, like most “Big Six” energy suppliers, EDF Energy is unlikely to offer the lowest prices. So if low prices are your priority, then the firm may not be at the top of your list.
Finder scores, in blue, are based on our expert analysis. We also show reviews from users, where we've received more than 10, with a score in yellow. We gather more reviews from customers every year in Finder's customer satisfaction survey.
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