EDF Energy | Electricity, gas and dual fuel tariffs

Thinking of switching to EDF? Find out what the UK energy giant has to offer.

EDF Energy

EDF Energy is one of the UK’s ‘Big Six’ energy suppliers. Producing roughly one-fifth of the UK’s electricity, EDF supplies energy to over 5.7 million customers.

EDF might surprise you when it comes to renewable energy. The company takes social responsibility seriously, generating energy from lots of sources. Using nuclear plants, wind farms, and solar energy (as well as traditional methods) EDF is pushing towards sustainable energy consumption.

Is EDF cheap?

EDF is somewhere in the middle of the pack for price. If you’re looking for the cheapest energy out there, the ‘Big Six’ aren’t your best bet.

It’s a fine balance, though.

While newer brands often offer tempting tariffs at a cheaper rate, lack of market experience often leaves them ranking poorly for everything other than price.

One definite plus about choosing EDF is that there are no exit fees, meaning you can switch for free whenever suits you.

Something to remember

There is no single cheapest energy supplier out there, only the cheapest provider for you and your usage requirements. If it gets confusing, you can always come back and consult finder.com’s energy pages and guides!

How do customers rate EDF?

Ofgem, the UK energy regulator, publish facts and figures surrounding energy usage throughout the year. Take a look for yourself in the table below.

Here we have the number of complaints per 100,000 ‘Big Six’ customers throughout 2016:

QuarterBritish GasEDFE.ONnpowerScottishPowerSSE
Q1 20161,8662,5062,0391,6742,2121,751
Q2 20161,5742,5331,7202,0562,3181,665
Q3 20161,5182,3531,6431,6052,2521,577
Q4 20161,5552,2231,8391,8742,4421,598

Again it is a trade-off, while the customer service numbers don’t look great, EDF seem to outrank their Big Six rivals when it comes to value. In 2016, EDF were the winners of the Moneywise Home Finances Award for ‘Best of the Big Six’.

This is definitely worth considering when making your decision.

Is EDF green?

EDF compares favourably with the rest of the UK, using less gas and coal than most.

The figures below are taken from EDF’s website for you to take a look at. Compare it against the UK average and see how it stacks up.

Hinkley Point C nuclear power station

EDF have been in the news a lot recently over the construction of a nuclear power plant at Hinkley Point in Somerset. But what even is it, and why is it important?

Hinkley Power Station is set to begin generating power in 2025. When finished, the station should generate 7% of the UK’s electricity.

EDF’s construction project will employ over 25,000 British workers, and provide opportunities to local businesses.

Not everyone is happy, however.

One-third of the construction costs are to be financed by the French and Chinese governments. Critics say allowing foreign governments such a foothold in UK infrastructure sets a dangerous precedent.

Other concerns surround the value of the construction, with consumers footing the bill if things turn out to cost more than expected. The construction looks set to come in at £29.7 billion (it started at £6.1 billion).

How do I get a smart meter?

EDF are leading the way when it comes to smart meters. The company is ready to roll out as many smart meters as possible, as soon as the industry wide technology is in place. This is expected to be ready in late 2017.

For people who can’t wait, you need to head to EDF’s website and check the availability in your area and then book your smart meter upgrade online.

How do I contact EDF?

Depending on your requirements, there’s a whole load of numbers to call. Save yourself time by picking the right one, instead of getting redirected around different call centres. Here are EDF’s contact numbers:

  • Account queries 0800 056 7777
  • Direct Debit (monthly or quarterly) set-up – 0800 096 2260
  • Automated 24hr bill payment and meter readings service – 0800 015 1736
  • EDF Energy debt helpline – 0808 156 6666 from a landline, 0300 330 0519 from a mobile
  • EDF Energy Pay As You Ho (prepayment meter) enquiries – 0800 015 1733
  • If your fixed tariff is ending call EDF – 0800 096 7355
  • Priority Services helpline – 0800 269 450
  • Text telephone for customers with hearing difficulties – 0800 096 2929
  • Calling from abroad – +44 (0)1138 207117

How do I make a complaint to EDF?

It comes with the territory. If a boiler breaks or the electricity goes out, people don’t tend to be too happy!

At EDF, you have the following options for registering a complaint:

  1. Call EDF’s Complaints Resolution Team for free on 0800 051 1643 (Monday to Friday 8am-5pm)
  2. Email the Complaints Resolution Manager at complaintresolutionmanager@edfenergy.com
  3. Write to the Complaints Resolution Manager at: FREE POST EDF ENERGY – COMPLAINTS RESOLUTION MANAGER
  4. Visit one of EDF’s business premises for a face-to-face discussion. You can find the addresses in EDF’s ‘Making a Complaint‘ booklet.

Of course, make sure to Google around or visit EDF’s website to see if someone might have already had the same problem you’re having!

What is a 'dual fuel' tariff?

With one of these tariffs you’ll get both your gas and electricity from the same supplier. This makes life a lot easier. There’s one bill, one direct debit, one number to call if you need to speak to someone. A dual fuel tariff could save you money, but it’s not necessarily the cheapest option.

In some cases, it’s still cheaper to have your gas and electricity provided by separate suppliers.

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