EDF Energy | Electricity, gas and dual fuel tariffs

French-owned EDF Energy began supplying British households in 2002 and is one of the UK’s “Big Six” energy suppliers. The firm produces roughly one-fifth of the UK’s electricity and supplies energy to over 4.8 million customers.

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EDF Energy’s tariffs and service

Supplier name	EDF
Green tariffs
Fixed tariffs
Variable tariffs
Dual fuel deals
Manage online
Manage account via app
Manage account by telephone
Live chat support available
Email support available
Can install smart meters
Can offer Warm Home Discount
Percentage renewables (electricity)	21%
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Is EDF Energy green?

According to data collected from EDF Energy by the industry regulator Ofgem, the supplier buys or generates its energy from the following sources.

How do customers rate EDF Energy?

Data collected by the charity Citizens Advice shows that in 2020, 16.5 customer complaints per 10,000 customers were escalated to a third party, including to the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This was above average in terms of performance across the industry for last year.

However, reviews left on the website Trustpilot suggest customers are overwhelmingly positive about their experience with the supplier. Out of just over 20,000 customers reviews posted to the site, 73% of posts give EDF Energy a rating of “excellent”. Meanwhile, only 17% have given the firm a “poor” customer service rating.

Pros and cons of EDF Energy

Our verdict: Is EDF Energy any good?

As one of the larger UK energy suppliers, EDF Energy is well-placed to offer a range of products and services to household energy customers, including smart meter installation. For environmentally conscious consumers looking for a big name supplier, EDF could be worth a look, since it generates a great deal of low carbon electricity itself.

It’s worth noting that, like most “Big Six” energy suppliers, EDF Energy is unlikely to offer the lowest prices. So if low prices are your priority, then the firm may not be at the top of your list.

Frequently asked questions

• How easy is it to switch to EDF Energy?

  EDF Energy is signed up to the Energy Switch Guarantee, which means that if you switch to EDF Energy it will handle the whole switching process. As part of the guarantee, the firm also promises to get you switched over in 21 days or less. You won’t need to inform your current supplier that you want to switch away.

• Can I stay with my existing energy supplier if I move to EDF Energy but then change my mind?

  Yes, as a member of the Energy Switch Guarantee scheme, EDF Energy must allow you to remain with your existing provider up to 14 days after you initially apply to switch.