E.ON | Electricity, gas and dual fuel tariffs

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E.ON’s tariffs and service

E.ON customer reviews

Data collected by the charity Citizens Advice isn’t particularly encouraging. It shows that in 2020 for every 10,000 customers E.ON supplied, it received 29.2 complaints that were escalated to a third party, including to the Energy Ombudsman – a dispute resolution organisation recognised by the energy industry. This was below average in terms of performance across the industry for 2020.

Reviews on the website Trustpilot suggest customers are broadly satisfied, if not ecstatic, with the service they receive from E.ON. Out of just over 30,000 customer reviews posted to the site, 48% of posts give E.ON a rating of “excellent” while 29% give the firm a “bad” customer service rating (last updated: August 2021).

Pros and cons of E.ON

Our verdict: Is E.ON any good?

As one of the larger UK energy suppliers, E.ON is well placed to offer a range of products and services to household energy customers, including smart meter installation. For environmentally conscious consumers looking for a big name supplier, E.ON could be worth a look, given its relatively recent commitment to provide electricity from 100% renewable sources to all its household customers.

It’s worth noting that, like most “Big Six” energy suppliers, E.ON is rarely going to offer the lowest prices for household usage. So if low prices are your main priority, E.ON may not be at the top of your list.

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Frequently asked questions

• How easy is it to switch to E.ON?

  E.ON is signed up to the Energy Switch Guarantee, which means that if you opt to switch to it, the firm will handle the whole switching process. As part of the guarantee, it also promises to get you switched over in 21 days or less. You won’t need to inform your current supplier that you want to switch away.

• Can I stay with my existing energy supplier if I move to E.ON but then change my mind?

  Yes, as a member of the Energy Switch Guarantee scheme, E.ON must allow you to remain with your existing provider up to 14 days after you initially apply to switch.