Octopus Energy | Electricity, gas and dual fuel tariffs

Finder score
★★★★★

Expert analysis

Supplies 100% renewable electricity

Smartphone app is poorly reviewed

Octopus Energy is one of a crop of smaller energy suppliers entering the domestic energy space to challenge the so-called “Big Six” legacy brands supplying household energy. Octopus has been growing pretty quickly, and now supplies over 2 million UK homes. In recent years the supplier, which is backed by the UK financial services group of the same name, has grown through acquisitions and deals with firms like Co-op Energy and Engie. Its offering is relatively simple, providing a choice of supply deals including fixed, variable and “supergreen” tariffs, none of which charges exit fees. Here’s what you need to know.

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Octopus Energy’s tariffs and service

Is Octopus Energy green?

Yes, according to the data collected from Octopus Energy by the energy watchdog, the firm sources the electricity it supplies to customers from 100% renewable sources. Its “Supergreen” tariff claims to be able to offer electricity from 100% renewable sources and fully offset gas.

Octopus Energy customer reviews

Octopus Energy scores very highly when it comes to customer satisfaction, according to data collected by the charity Citizens Advice. In 2020 the firm saw an average of 12.9 complaints per 10,000 customers escalated to a third party including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This is among the lowest reported figures for the industry that year.

Meanwhile, reviews on the site Trustpilot are almost unanimous in their praise for the supplier, with 90% of the 62,500 customers giving the supplier an “excellent” rating and a further 5% saying that their experience with the firm was “great” (last updated: August 2021).

Pros and cons of Octopus Energy

Our verdict: Is Octopus Energy any good?

In a relatively short period of time Octopus Energy has earned an enormous amount of positive feedback from its growing customer base. As an energy supplier committed to providing its customers with 100% renewable energy, the fact that it generates a large proportion of renewable energy itself is encouraging.

Its environmental credentials and competitive tariffs mean it’s certainly worth a look if you’re looking to switch your household energy supply and want to explore greener options.

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Frequently asked questions

• How easy is it to switch to Octopus Energy?

  Octopus Energy is signed up to the Energy Switch Guarantee, which means that if you switch to it, the supplier will handle the whole switching process. As part of the guarantee, Octopus Energy also promises to get you switched over in 21 days or less.

• Can I stay with my existing energy supplier if I move to Octopus Energy but then change my mind?

  Yes, as a member of the Energy Switch Guarantee scheme, Octopus Energy must allow you to remain with your existing provider for up to 14 days after you initially apply to switch.

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