Compare Octopus Energy with its rivals and find the best deal
Click on the button below and take a look at the tariffs on offer in your area. See how Octopus Energy fares against the competition, and find the right energy deal for your home.
Octopus Energy’s tariffs and service
|Supplier name||Octopus Energy|
|Dual fuel deals|
|Manage account via app|
|Manage account by telephone|
|Live chat support available|
|Email support available|
|Can install smart meters|
|Can offer Warm Home Discount|
|Percentage renewables (electricity)||100%|
Is Octopus Energy green?
Yes, according to the data collected from Octopus Energy by the energy watchdog, the firm sources the electricity it supplies to customers from 100% renewable sources. Its “Supergreen” tariff claims to be able to offer electricity from 100% renewable sources and fully offset gas.
Octopus Energy customer reviews
Octopus Energy scores very highly when it comes to customer satisfaction, according to data collected by the charity Citizens Advice. In 2020 the firm saw an average of 12.9 complaints per 10,000 customers escalated to a third party including the Energy Ombudsman, a dispute resolution organisation recognised by the energy industry. This is among the lowest reported figures for the industry that year.
Meanwhile, reviews on the site Trustpilot are almost unanimous in their praise for the supplier, with 90% of the 62,500 customers giving the supplier an “excellent” rating and a further 5% saying that their experience with the firm was “great” (last updated: August 2021).
Pros and cons of Octopus Energy
- Supplies 100% renewable electricity. Octopus Energy ensures that all of the electricity it supplies is generated from 100% renewable sources. The company also invests in its own solar energy generation through its sister company Octopus Energy Generation.
- Competitive pricing. Octopus Energy regularly appears in comparisons as a competitively priced variable tariff.
- Average customer response speeds. Octopus Energy lags behind some of its competitors in the time it takes to respond to customer service enquiries, according to data from Citizens Advice.
- Smartphone app is poorly reviewed. Reviews on the iOS App store and Google Play store suggest there is still some work to do before the app’s functionality meets customer expectations.
Our verdict: Is Octopus Energy any good?
In a relatively short period of time Octopus Energy has earned an enormous amount of positive feedback from its growing customer base. As an energy supplier committed to providing its customers with 100% renewable energy, the fact that it generates a large proportion of renewable energy itself is encouraging.
Its environmental credentials and competitive tariffs mean it’s certainly worth a look if you’re looking to switch your household energy supply and want to explore greener options.
Frequently asked questions
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