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Finder Kids’ Cards Customer Satisfaction Awards 2023
Discover the results of our independent survey of 613 kids' prepaid card customers to see which brands are giving fantastic service.
Welcome to the Finder Kids’ Cards Customer Satisfaction Awards 2023
Who better to tell us who should win a customer satisfaction award than the customers themselves? We asked the customers of kids’ prepaid card providers to tell us about their experiences, and now we can reveal the stand-out brands in this field.
The winners
This is the second year Finder has surveyed the customers of kids’ prepaid card providers. The winners are based on both overall satisfaction scores (star ratings) and recommendation scores (the percentage of customers who said they’d recommend the brand to a friend). You can read more on our methodology below.
Now, without any further ado, here are this year’s winners (*applause, please*).
Kids’ Cards Customer Satisfaction Winner
GoHenry
GoHenry topped our survey for the second year in a row. The prepaid card and accompanying app is a familiar sight with its customisable designs that can be personalised to the name of a child. Customers also value its educational resources, parental controls and other features designed to help children manage their own money.
Kids’ Cards Customer Satisfaction Highly Commended
Starling Kite
Starling Kite is a kids’ prepaid card that is linked to their parent’s Starling account. Parents can keep an eye on spending through its app, but kids can also have their own app to track their pocket money and see where they have spent it.
Read our review of Starling Kite
Kids’ prepaid cards customer satisfaction league table 2023
| Overall satisfaction | Customers who’d recommend | Issuer | Review | |
|---|---|---|---|---|
| ★★★★★ | 79% |  | Popular kids’ card and app combo GoHenry offers customised spending cards and parental controls. Its interactive Money Missions programme helps improve children’s financial literacy. | Read our review |
| ★★★★★ | 78% |  | Starling is another digital challenger to appear on our list, with its latest offering called Starling Kite. Parents with a Starling account can order a prepaid debit card for their child. It’s then managed through the parent’s banking app. Since 2021, the child gets an app to keep track of their money too. | Read our review |
| ★★★★★ | 76% |  | Digital banking challenger Revolut now offers a kids’ card and app in the form of Revolut <18. Parents will already need to have an account with Revolut to get the card and app for their child. | Read our review |
| ★★★★★ | 70% |  | HyperJar is a money management app for adults that has branched out into the kids’ finance space. Parents can order a prepaid card for their children, who also get their own app to check in on their money. HyperJar has no monthly fees or loading charges. | Read our review |
| ★★★★★ | 68% |  | The Osper prepaid card comes in a variety of customisable designs and with an accompanying kids’ app. Both the parent and their child can track spending on the card, which can also be locked if it gets lost. | Read our review |
| ★★★★★ | 65% |  | NatWest RoosterMoney is a dedicated kids’ card and app, which lets parents set and track tasks for their children to earn pocket money. It’s all managed digitally and has a big focus on financial education. | Read our review |
| ★★★★★ | 63% |  | Nimbl is a kids’ pocket money card and app, which also aims to help children learn money skills. The card comes with parental controls, while kids can also use the micro-saving feature to put a small amount of money aside every time they make a purchase. | Read our review |
Customer satisfaction ratings methodology
Our independent survey of 613 kids’ card customers was carried out in December 2022. We asked adults who have a prepaid card for their child to rate their satisfaction (on a scale of 1 to 5) with the service they have received from their provider and also whether they would recommend that provider to a friend.
We crunched the numbers and used these star ratings to decide the winners of our awards (if there was a draw on the star ratings, we then used the “would recommend” percentage as a tie-breaker).
Read full details of our methodology here.
Kids’ cards ratings
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Our customer satisfaction scores (“Customers say”) are based on a survey of 613 customers carried out in December 2022.
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