Is Taptap Send regulated in the UK?

Yes. Taptap Send is fully authorised and regulated as a payment institution by the Financial Conduct Authority (FCA).

Does Taptap Send have a debit card?

Yes. Taptap Send has a debit card in the UK and in the EU, which works when traveling to almost anywhere else in the world. You can use it for all online purchases or subscriptions, as well as anywhere that Google or Apple Pay are accepted.

Can I send money to Nigeria using cash pickup?

No. To fully comply with the Central Bank of Nigeria's operational directives, all cash pickups and USD domiciliary transfers have been discontinued. You can still send money instantly to Nigeria via major local bank accounts and popular mobile neobanks like Opay and Moniepoint.

How does Taptap Send make money if transfers are fee-free?

Taptap Send generates revenue by adding a small, transparent markup to the interbank exchange rate (called a spread). This is calculated upfront and clearly displayed within the app before you confirm your transfer. So, no hidden fees to worry about.

Can I access Taptap Send via my computer?

No, Taptap Send is intentionally an app-only platform to minimise costs, allowing it to run a lean operation and maintain a fast, highly secure transaction pipeline.

What happens if my transfer fails or gets delayed?

Because Taptap Send relies on instant digital rails, failed transfers are usually spotted quickly. If a transaction cannot clear (usually because of an issue with the recipient's mobile wallet or incorrect account details) the funds are automatically pushed back into your funding account. If you do run into a hitch, you can contact their customer support team directly through the in-app chat or via phone for a quick resolution.

Charlie Barton, Publisher at Finder

Charlie Barton was a publisher at Finder. He specialised in banking and investments products, including banking apps, current accounts, share-dealing platforms and stocks and shares ISAs. Charlie has a first-class degree from the London School of Economics, and in his spare time enjoys long walks on the beach.

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