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How to cancel a USAA credit card without calling

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Parting with this provider is relatively easy, but be prepared to stand your ground.

When closing an account, most banks require that you speak to a person to try and convince you to remain a customer. USAA, however, allows you to write a message through your online account when closing out your credit card.

Sometimes you’ll be offered a lower APR, an increase to your credit line and more. But if you’re set on closing your account, be prepared to decline any offer made.

Steps to cancel your USAA credit card

  1. Pay off your balance. Even if you close your account, you’re still liable for any outstanding balances. To avoid an unpleasant situation, try paying off your balance before closing your account. Another option is to transfer your balance to another card.
  2. Redeem your rewards. Avoid losing any rewards by redeeming them before you close your account.
  3. Contact customer service. Log in to your account and send a secured message. If that doesn’t work or you prefer talking to a customer representative, call 800-531-USAA (800-531-8722).

How to call in to cancel

Before you call to close your account, know that the customer service representative will try to convince you to keep your card. This is standard across providers and could include tempting offers, which might be worth considering. If you like the offer, consider closing another card and keeping this one.

But if you want to close your account for good, decline their offer and prepare:

  • Your credit card and account information.
  • Reason for canceling the card — any reason will do.
  • Pen and paper to write down the representative’s ID and name in case you need it later.

When ready, call 800-531-USAA (800-531-8722).

Will canceling my USAA credit card affect my credit score?

It depends on your financial situation. Before closing your USAA credit card, you may want to consider:

  • Your overall credit utilization. If you have low utilization across all of your cards — say, less than 20% — and the credit limit of your USAA card doesn’t contribute by more than 10% to your overall credit limit, the impact on your score could be minimal. Otherwise, you could see a drop in your credit score.
    • Solution. Apply for another card. A higher credit limit can lower your utilization levels across all cards. It will also decrease your average account age and likely require a hard pull on your credit, so keep in mind that it likely won’t be a huge boost.
    • Whether you plan to apply for a loan soon. If you do, canceling your USAA credit card could affect your credit score and therefore negatively impact the loan conditions you receive.
      • Solution. Don’t cancel your card until you get your loan approved. Once you do, you can safely close your card.

      What should I do after I’ve canceled my USAA credit card?

      To be certain that your account is closed, consider writing a cancelation letter. In your letter, you should include:

      • Your name and address.
      • Credit card number.
      • Cancelation date and the name and ID of the representative you talked to.
      • Request for an account closure confirmation letter.

      Send your letter to:

      USAA Federal Savings Bank
      10750 McDermott Freeway
      San Antonio, TX 78288-9876

      Now that you’ve decided to close your USAA credit card, compare your credit card options to find the best option for you.

Looking for a new card?

Getting another credit card can have a positive impact on your credit score if the card has a higher credit limit. But as always, consider your financial needs before committing.
Should I get a credit card from my bank or a different one?

Name Product Filter values Annual Fee APR for Purchases (Purchase Rate) Intro APR for Balance Transfer
$0
17.24% to 25.99% variable
0% for the first 15 months (then 17.24% to 25.99% variable)
0% intro APR for 15 months from account opening on purchases and balance transfers.
$0
15.24% to 26.24% variable
0% for the first 15 months (then 15.24% to 26.24% variable)
Earn a $150 bonus statement credit after you spend $1,000 on purchases in the first 3 months. Rates & Fees
$0
17.24% to 25.99% variable
0% for the first 15 months (then 17.24% to 25.99% variable)
0% intro APR for 15 months from account opening on purchases and balance transfers.
$95
18.24% to 25.24% variable

N/A

Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months.
$95
15.24% to 26.24% variable
0% for the first 12 months (then 15.24% to 26.24% variable)
Earn $200 bonus cash back after you spend $1,000 on purchases in the first 3 months. Rates & Fees
$0
15.24% to 26.24% variable
0% for the first 15 months (then 15.24% to 26.24% variable)
Earn a $150 statement credit after you spend $1,000 or more in purchases with your new card within the first 3 months of card membership. Rates & Fees
$450
19.24% to 26.24% variable

N/A

Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months.
$550
None (Charge Card)

N/A

Get 5x Membership Rewards® points on flights booked directly with airlines or with American Express Travel and 5x points on eligible hotels booked on amextravel.com. Rates & Fees
$0
14.24% variable
0% for the first 15 billing cycles (then 14.24% variable)
A low, variable APR on purchases, balance transfers and cash advances.
$0 intro annual fee for the first year ($89 thereafter)
18.24%, 22.24% or 25.24% variable
0% for the first 12 billing cycles (then 18.24%, 22.24% or 25.24% variable)
Enjoy 70,000 bonus miles after spending $5,000 on purchases in the first 90 days.
$0 intro annual fee for the first year ($95 thereafter)
17.99% to 26.99% variable

N/A

60,000 bonus miles after you use your new card to make $2,000 on purchases within the first 3 months and a $50 statement credit after you make a Delta purchase in the first 3 months. Rates & Fees
$195
17.99% to 26.99% variable

N/A

Earn 75,000 bonus miles and 5,000 Medallion® Qualification Miles after you make $3,000 in purchases on your new card within your first 3 months. Plus $100 after making a Delta purchase in the same time. Rates & Fees
$0
17.99% to 26.99% variable

N/A

Earn 10,000 bonus miles after spending $500 in purchases on your new card in your first 3 months of card membership. Rates & Fees
$450
17.99% to 26.99% variable

N/A

Earn 75,000 bonus miles and 5,000 Medallion® Qualification Miles after you spend $5,000 in purchases on your new card in your first 3 months. Rates & Fees
$95
17.99% to 26.99% variable

N/A

Earn 125,000 Hilton Honors™ Bonus Points after you spend $2,000 or more in purchases with your new card within the first 3 months of card membership. Rates & Fees
$0
17.99% to 26.99% variable

N/A

Earn 75,000 Hilton Honors™ Bonus Points after you spend $1,000 in purchases on the card within your first 3 months of card membership. Rates & Fees
$0
16.24% to 25.74% variable
0% for the first 12 billing cycles (then 16.24% to 25.74% variable)
When you spend $500 on your card within the first 90 days, you’ll receive a $150 cash back bonus.
$0
12.99% to 17.99% variable
0% for the first 12 months (then 12.99% to 17.99% variable)
Earn 25,000 bonus points when you spend $2,500 in the first 90 days from account opening.
$0
11.99% to 17.99% variable
0% for the first 12 months (then 11.99% to 17.99% variable)
2% cash back for all PenFed Honors Advantage members and 1.5% cash back on all purchases made with your card.
$0
11.99% to 17.99% variable
0% for the first 12 months (then 11.99% to 17.99% variable)
Earn 5x points on gas at the pump and 3x points on groceries. Earn 1x points on all other purchases.
$0
15.24%, 19.24% or 25.24% variable
0% for the first 15 months (then 15.24%, 19.24% or 25.24% variable)
Earn unlimited 1.5% cash rewards on purchases. See Rates and Fees.
$0
13.24%, 17.24% or 21.24% variable
0% for the first 18 months (then 13.24%, 17.24% or 21.24% variable)
An 18 months 0% intro APR period on both purchases and balance transfers, plus zero foreign transaction fees, makes this is a strong well-rounded card. See Rates and Fees
$0
16.24% to 22.24% variable
1.99% for the first 6 monthly billing cycles (then 16.24% to 22.24% variable)
1% cash back to the nonprofits, K-12 schools, colleges and religious organizations of your choice.
$495
17.24% variable
0% for the first 15 billing cycles (then 17.24% variable)
Receive an annual $100 air travel credit toward flight-related purchases including airline tickets, baggage fees, upgrades and more.
$195
17.24% variable
0% for the first 15 billing cycles (then 17.24% variable)
Enjoy unique excursions, privileged access to exclusive events and insider opportunities.
$995
17.24% variable
0% for the first 15 billing cycles (then 17.24% variable)
Earn 2% point value when redeemed for airfare or cash back through the Luxury rewards program.
$0
15.24% to 26.24% variable

N/A

Build your credit with no fees: Apply if you're new to credit or have a fair to good score over 620.
See terms
See terms

N/A

The First Access Card is a true Visa® credit card that does not require perfect credit for approval.
$0
9.24% to 17.99% variable
0% for the first 12 months (then 9.24% to 17.99% variable)
Low APR on all purchases including cash advances.
$0
11.99% to 17.99% variable
4.99% for the first 12 months (then 11.99% to 17.99% variable)
Earn a $100 bonus after spending $1,500 on purchases in the first 90 days from account opening.
$0 to $99
20.24% to 26.24% variable

N/A

Get 1% cash back rewards on eligible purchases.
$0 to $99
20.24% to 26.24% variable

N/A

Get 1% cash back rewards on eligible purchases including gas, groceries, and services such as mobile phone, internet, cable and satellite TV.
$0 to $99
20.24% to 26.24% variable

N/A

Get 1% cash back rewards on eligible purchases and double cash back rewards at the NASCAR.com Superstore.
$0 to $99
23.9% fixed

N/A

The Indigo® Platinum Mastercard® Credit Card is specifically designed for those with less than perfect credit.
$48
9.99% fixed

N/A

This secured card can help you rebuild your credit with an initial deposit of $200 to $1,000.
$35
19.64% variable

N/A

A secured Visa® credit card that helps you build your credit quickly.
$39
14.74% variable

N/A

No minimum credit score and no credit history required.
$49
10.74% variable

N/A

Build or rebuild your credit with this secured card.

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