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How to cancel a Synchrony credit card

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If you own a cobranded Synchrony card you’d like to cancel, you’ll have to call the number on the back of your card or write a letter. This is standard practice for most issuers, who know that talking to a customer service representative means the bank can entice you with new terms for your card.

If you’re set on canceling, you can decline any offers to continue with your card cancellation.

Steps to cancel your Synchrony credit card

Cancel your Synchrony card in three steps:

  1. Pay off your balance. You can’t close your Synchrony credit card if it carries a balance. If you can’t pay it off now or you want to pay it off over the coming months, consider transferring your balance to another card.
  2. Redeem your rewards. If you don’t use your rewards, you’ll lose them on closing your account.
  3. Contact customer service. Call the number on the back of your card or 1-877-295-2080 when you’re ready to cancel.

How to call Synchrony to cancel

When you call in to cancel your Synchrony card, expect to hear new offers that can include a lower APR, an interest-free period or other bonus. If the offers sounds good, you may want to consider closing a different card and keeping your Synchrony card.

To cancel your card, decline any offers you get and be ready to:

  • Report your credit card and account information.
  • Explain why you want to close your Synchrony card, even if it’s simply “I don’t want it anymore.”
  • Write down the representative’s name and ID as a record of your call.

When ready, call the number on the back of your card or 1-877-295-2080.

Will canceling my Synchrony credit card affect my credit score?

Canceling your Synchrony card could affect your credit score. Because of that, you should consider:

  • Your overall credit utilization. Say you have a 20% credit utilization across all cards, with your Synchrony card giving you 10% or less of your overall credit line. In this case, you should see almost no impact on your score. But if you have higher utilization — for example, more than 30% — you could see your credit score drop.
    • What you can do. Get another card. The new card’s credit limit will lower your overall credit utilization, which should positively affect your credit score.
    • Whether you plan to apply for a loan soon. If you do, know that canceling your card could potentially lower your credit score. A lower credit score could result in an application denial or a higher interest rate on your loan.
      • What you can do. Wait until your loan is approved. After that, you can close your Synchrony card without affecting your loan conditions.

      What happens after I’ve canceled my Synchrony credit card?

      After you’ve spoken to a representative, consider sending a credit card cancellation letter to Synchrony. A letter can help you if you later find an error on the bank’s side or it fails to close your account.

      Your letter should include:

      • Your name and address.
      • Your credit card number.
      • The date of your cancellation and the name and ID of the representative you talked to.
      • A request for an account closure confirmation letter.

      Send your letter to:

      Synchrony Bank
      PO Box 965030
      Orlando, FL 32896-5030

      Now that you’ve wrapped up closing your Synchrony credit card, compare your credit card options to find the best you’re eligible for.

Looking for a new card?

Closing your Synchrony credit card could take you a step closer to a stronger card that better fits your needs. A new card can positively affect your credit score or simply provide rewards on your everyday spending.
Should I get a credit card from my bank or a different one?

Name Product Filter values Annual Fee APR for Purchases (Purchase Rate) Intro APR for Balance Transfer
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17.24% to 25.99% variable
0% for the first 15 months (then 17.24% to 25.99% variable)
0% intro APR for 15 months from account opening on purchases and balance transfers.
$0
15.24% to 26.24% variable
0% for the first 15 months (then 15.24% to 26.24% variable)
Earn a $150 bonus statement credit after you spend $1,000 on purchases in the first 3 months. Rates & Fees
$0
17.24% to 25.99% variable
0% for the first 15 months (then 17.24% to 25.99% variable)
0% intro APR for 15 months from account opening on purchases and balance transfers.
$95
18.24% to 25.24% variable

N/A

Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months.
$95
15.24% to 26.24% variable
0% for the first 12 months (then 15.24% to 26.24% variable)
Earn $200 bonus cash back after you spend $1,000 on purchases in the first 3 months. Rates & Fees
$0
15.24% to 26.24% variable
0% for the first 15 months (then 15.24% to 26.24% variable)
Earn a $150 statement credit after you spend $1,000 or more in purchases with your new card within the first 3 months of card membership. Rates & Fees
$450
19.24% to 26.24% variable

N/A

Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months.
$550
None (Charge Card)

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Get 5x Membership Rewards® points on flights booked directly with airlines or with American Express Travel and 5x points on eligible hotels booked on amextravel.com. Rates & Fees
$0
14.24% variable
0% for the first 15 billing cycles (then 14.24% variable)
A low, variable APR on purchases, balance transfers and cash advances.
$0 intro annual fee for the first year ($89 thereafter)
18.24%, 22.24% or 25.24% variable
0% for the first 12 billing cycles (then 18.24%, 22.24% or 25.24% variable)
Enjoy 70,000 bonus miles after spending $5,000 on purchases in the first 90 days.
$0 intro annual fee for the first year ($95 thereafter)
17.99% to 26.99% variable

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60,000 bonus miles after you use your new card to make $2,000 on purchases within the first 3 months and a $50 statement credit after you make a Delta purchase in the first 3 months. Rates & Fees
$195
17.99% to 26.99% variable

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Earn 75,000 bonus miles and 5,000 Medallion® Qualification Miles after you make $3,000 in purchases on your new card within your first 3 months. Plus $100 after making a Delta purchase in the same time. Rates & Fees
$0
17.99% to 26.99% variable

N/A

Earn 10,000 bonus miles after spending $500 in purchases on your new card in your first 3 months of card membership. Rates & Fees
$450
17.99% to 26.99% variable

N/A

Earn 75,000 bonus miles and 5,000 Medallion® Qualification Miles after you spend $5,000 in purchases on your new card in your first 3 months. Rates & Fees
$95
17.99% to 26.99% variable

N/A

Earn 125,000 Hilton Honors™ Bonus Points after you spend $2,000 or more in purchases with your new card within the first 3 months of card membership. Rates & Fees
$0
17.99% to 26.99% variable

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Earn 75,000 Hilton Honors™ Bonus Points after you spend $1,000 in purchases on the card within your first 3 months of card membership. Rates & Fees
$0
16.24% to 25.74% variable
0% for the first 12 billing cycles (then 16.24% to 25.74% variable)
When you spend $500 on your card within the first 90 days, you’ll receive a $150 cash back bonus.
$0
12.99% to 17.99% variable
0% for the first 12 months (then 12.99% to 17.99% variable)
Earn 25,000 bonus points when you spend $2,500 in the first 90 days from account opening.
$0
11.99% to 17.99% variable
0% for the first 12 months (then 11.99% to 17.99% variable)
2% cash back for all PenFed Honors Advantage members and 1.5% cash back on all purchases made with your card.
$0
11.99% to 17.99% variable
0% for the first 12 months (then 11.99% to 17.99% variable)
Earn 5x points on gas at the pump and 3x points on groceries. Earn 1x points on all other purchases.
$0
15.24%, 19.24% or 25.24% variable
0% for the first 15 months (then 15.24%, 19.24% or 25.24% variable)
Earn unlimited 1.5% cash rewards on purchases. See Rates and Fees.
$0
13.24%, 17.24% or 21.24% variable
0% for the first 18 months (then 13.24%, 17.24% or 21.24% variable)
An 18 months 0% intro APR period on both purchases and balance transfers, plus zero foreign transaction fees, makes this is a strong well-rounded card. See Rates and Fees
$0
16.24% to 22.24% variable
1.99% for the first 6 monthly billing cycles (then 16.24% to 22.24% variable)
1% cash back to the nonprofits, K-12 schools, colleges and religious organizations of your choice.
$495
17.24% variable
0% for the first 15 billing cycles (then 17.24% variable)
Receive an annual $100 air travel credit toward flight-related purchases including airline tickets, baggage fees, upgrades and more.
$195
17.24% variable
0% for the first 15 billing cycles (then 17.24% variable)
Enjoy unique excursions, privileged access to exclusive events and insider opportunities.
$995
17.24% variable
0% for the first 15 billing cycles (then 17.24% variable)
Earn 2% point value when redeemed for airfare or cash back through the Luxury rewards program.
$0
15.24% to 26.24% variable

N/A

Build your credit with no fees: Apply if you're new to credit or have a fair to good score over 620.
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The First Access Card is a true Visa® credit card that does not require perfect credit for approval.
$0
9.24% to 17.99% variable
0% for the first 12 months (then 9.24% to 17.99% variable)
Low APR on all purchases including cash advances.
$0
11.99% to 17.99% variable
4.99% for the first 12 months (then 11.99% to 17.99% variable)
Earn a $100 bonus after spending $1,500 on purchases in the first 90 days from account opening.
$0 to $99
20.24% to 26.24% variable

N/A

Get 1% cash back rewards on eligible purchases.
$0 to $99
20.24% to 26.24% variable

N/A

Get 1% cash back rewards on eligible purchases including gas, groceries, and services such as mobile phone, internet, cable and satellite TV.
$0 to $99
20.24% to 26.24% variable

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$0 to $99
23.9% fixed

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$48
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$35
19.64% variable

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A secured Visa® credit card that helps you build your credit quickly.
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14.74% variable

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No minimum credit score and no credit history required.
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