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Assistance for your energy bills during the coronavirus outbreak

Here's how to stay on top of your utility bills during the pandemic.

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Couple paying bills, woman talking on the phone with utility company

If you’re experiencing financial hardship due to the COVID-19 pandemic, there are resources that can help. Most utility providers have financial hardship programs available to help ease the burden of your bills during this stressful time.

How are energy providers responding to the coronavirus pandemic?

In general, energy providers across the US are responding to the coronavirus outbreak by suspending nonpayment shutoffs, especially for low-income and senior customers. Exact COVID-19 extension policies vary by provider, but most energy companies are suspending shut-offs through at least April 30, 2020.

If your energy company hasn’t issued a statement in regard to coronavirus, you still might be able to get financial assistance through a payment assistance program.

What is a payment assistance program?

A payment assistance program is a way for low-income households to lower their monthly energy bill. Programs vary by provider, and usually include state-funded aid, so eligibility also depends on where you live. Typically, your income needs to be a set percentage rate beneath the statewide median income to qualify.

Call your energy provider to inquire about payment assistance programs that might be available for you.

State responses to help with your energy bills

Most states are taking action to help citizens cope with lost jobs and a financial uncertainty during the pandemic. Get in touch with your local government to learn about whether assistance might be available for you.

As of April 2nd, the following states have banned utility shut-offs during shelter-in-place to protect that can’t afford their bills:

  • California
  • Colorado
  • Connecticut
  • Illinois
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Mississippi
  • New Hampshire
  • New Jersey
  • New York
  • North Carolina
  • Ohio
  • Pennsylvania
  • South Carolina
  • Texas
  • Virginia
  • Wisconsin

Keep in mind that even though shut-offs are banned, in most cases customers will be put on deferred payment plans — so you’ll pay that bill later on.

Coronavirus assistance from your energy provider

Here’s a list of the top 20 energy companies across the US, along with direct links to information about their COVID-19 response. Most coronavirus-specific policies apply to both residential and business customers.

ProviderContactMore info
Atmos Energy Corporation888-286-6700More info
Centerpoint Energy Entex800-495-9880More info
Consolidated Edison New York Inc800-752-6633More info
Consumers Energy Company800-477-5050More info
Dominion EnergyVaries by stateMore info
DTE Gas Company800-477-4747More info
Natural GridVaries by regionMore info
Nicor Gas888-642-6748More info
Oklahoma Natural Gas800-664-5463More info
Pacific Gas877-660-6789More info
Piedmont Natural Gas800-752-7504More info
Public Service Electric & GasNew Jersey: 800-436-7734

Long Island: 899-490-0025

More info

More info

Puget Sound Energy888-225-5773More info
San Diego Gas and Electric Company800-411-7343More info
Southern California Gas Company800-427-2200More info
Southwest Gas877-860-6020More info
Spire Missouri Inc800-887-4173More info
Washington Gas844-927-4427More info
We Energies800-242-9137More info
Xcel Energy800-895-4999More info

More ways to get financial help during the coronavirus pandemic

If coronavirus has put a strain on your finances, these resources can help ease the burden:

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