Discover has been accredited with the Better Business Bureau since 1989, and holds an A+ rating for its services and operation. The BBB has recorded 877 complaints in the last three years, most of which were related to billing, collections and problems with the product or service. Customers gave Discover a 1.5-star rating based on 70 reviews. However, it’s worth pointing out that these reviews and complaints are about Discover Bank as a whole — and they’re about more than its home equity loans division.
Across other consumer forums, customers praise the personalized process, competitive interest rates, and lack of closing costs. Some said the path from application to closing can be as quick as 30 to 45 days, but Discover promises nothing on its website.
Chase is one of the Big Four banks in the US, and it appears to struggle with serving that many customers.
Despite being in business for 195 years, the bank isn’t accredited with the Better Business Bureau. It currently has an F rating due to its failure to respond to customer complaints. However, its mortgage lending division has an A- rating from the BBB. The BBB has recorded 263 complaints in the last three years, which is significantly less than the number of complaints for the bank as a whole.
On TrustPilot, Chase has a one-star rating based on 61 reviews. Customers commented on the lack of service, though some complimented the bank for its online tools and user experience. Again, this page refers to the bank as a whole, rather than simply mortgages.
Compare these lenders and lender marketplaces by the type of home equity product you're searching for, state availability and minimum credit score. Select See rates to provide the company with basic property and financial details for personalized rates.
Britny Lawhorn is a publisher for Finder who specializes in mortgages. She’s here to help readers get a better deal when they buy or refinance a home. Prior to joining Finder, she spent more than 5 years working in marketing agencies where she helped businesses grow their audience. She attended the University of Tennessee, where she earned a degree in English. In her free time, she enjoys traveling, volunteer work and dabbles in photography.
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