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American Express concierge: How does it work?

Use this cool feature with premium Amex credit cards.

Our pick for lounge access: The Platinum Card® from American Express

Up to $7,000

In welcome offer value

  • Biggest welcome offer on the market: Valued up to $7,000
  • 10x points at restaurants and US Shop Small vendors on up to $25,000 combined in the first 6 months
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Terms apply, see rates & fees
Amex’s concierge service comes complimentary with several of it’s travel cards. But expect to pay a hefty annual fee for the perk since it is a feature of premium American Express credit cards. Here’s how the concierge service works.

How does American Express concierge work?

American Express’ concierge service is a type of personal assistant you gain access to when you become an eligible cardmember. By calling the concierge number or emailing the Amex concierge email address, you can ask your concierge assistant to perform a variety of tasks. Think Siri, but in the flesh and blood.

How to use American Express concierge service

  1. Call 800-525-3355 or international call collect number 617-622-6756.
  2. Depending on your needs, use:
    • Event tickets. Option 1
    • Dining. Option 2
    • Gifts. Option 3
    • Travel. Option 4
    • Card services. Option 5
  3. Make your request.

Note: As an alternative, you can make your request at platinumrequests@concierge.americanexpress.com or call the number on the back of your card and say, Concierge.

What kinds of things can Amex concierge do?

While Amex’s concierge service is separated into five different options when you call them up, they’re quite flexible within these categories! Here are a few examples of what Amex concierge can whip up for you:

  • Event and dining booking. A rather traditional use of concierge services, you can request Amex nab a seating at your favorite restaurant or purchase tickets for an event, even if the event isn’t happening the same day.
  • Gifts. Need some surprise flowers delivered? Or need an idea on what chocolates are hottest in town? Ask your concierge service and they can find a suitable gift for the recipient.
  • Travel. If you need some flights booked for your next business trip, Amex concierge can help you find the perfect flight based on your specifications and preferences. This extends to other travel plans, including hotels and transportation needs. In fact, your concierge service can book your entire itinerary.
  • Recommendations. One of the most useful parts of the Amex concierge service is the time and research they can perform on your behalf. Whether it’s a cheap flight or a great place for birdwatching, you can assign your needs out to the concierge service like homework (thought you might want to double check their work before jumping in).

American Express concierge service policy

American Express concierge service is a complimentary feature on your credit card and you pay nothing extra to use it. But you have to pay for any purchases, fees and shipping charges that you authorize to be charged to your card.

Also, don’t expect your concierge to inform the restaurant of any food allergies or dietary restrictions when they make reservations in your name. Make sure you notify the restaurant yourself if needed.

Compare American Express credit cards with concierge service

American Express concierge service is only available to a handful of premium cards.

Name Product Filter values Rewards Purchase APR Annual fee
Delta SkyMiles® Reserve American Express Card
3x miles on direct Delta purchases and 1x miles on all other eligible purchases.
15.74% to 24.74% variable
$550
Earn 50,000 bonus miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new Card in your first 3 months. Plus, earn up to $100 back in statement credits for eligible purchases at US restaurants with your card within the first 3 months of membership.
The Platinum Card® from American Express
10x points at restaurants worldwide and when you Shop Small in the US on up to $25,000 combined in the first 6 months, 5x points on prepaid hotels booked with American Express Travel, 5x points on directly-booked flights on up to $500,000 annually, then 1x points after that and on other purchases
See Pay Over Time APR
$695

New Platinum Exclusive Offer

One of the most valuable premium travel cards, featuring two welcome offers worth up to $7,000 based on Finder's valuation, multiple travel credits and unrivaled lounge access. Terms apply, see rates & fees
Delta SkyMiles® Reserve Business American Express Card
3x miles on direct Delta purchases and 1x miles on all other purchases on up to $150,000 in a calendar year, then 1.5x miles on non-Delta purchases the rest of the year
15.74% to 24.74% variable
$550
Earn 60,000 miles and 10,000 MQMs after spending $4,000 in the first 3 months. Rates & fees
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What do users say about Amex concierge service?

Based on user experiences on social media sites such as Reddit, cardholders who used the Amex concierge service seem split on how useful the service proves.

Some users mentioned that the concierge service did a great job in very specific requests, such as tracking down tickets on the cheap or nabbing reservations or experiences that seemed impossible to grab otherwise. Other users were disappointed that the concierge service couldn’t pull through in tough situations, such as purchasing a pair of shoes that were largely sold out.

On the whole, users praised the service as a “convenience play,” albeit one with great (and sometimes surprising) results.

How does Amex concierge stack up against Siri?

Functionally, a personal digital assistant like Siri or Alexa can perform many similar tasks as a concierge service, such as booking travel or finding cheap flights. The main difference with Amex concierge is you have access to a real live person.

This makes a big difference when you need certain tasks done, such as tracking down a hard to find item or need to describe the types of gifts your mom loves most. That human touch offers an extra level of personalization and can net results much more tailored to your needs.

Bottom line

Concierge service is one of the most useful features you can get without paying extra. Your concierge can help get you a seat in a famous restaurant, tickets to concerts or sporting events and more.

Remember, to get this perk you need a premium American Express credit card. Other cards also offer this perk, so make sure you compare credit cards with top-notch concierge services before you apply.

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