What to expect with RSLFC student loan servicing

How do repayments work with RSLFC?

You have to log in to your online account to find out how repayments work with RSLFC. Most student loan servicers have an option to sign up for autopay or pay online, over the phone or by mail.

Send all checks or money orders to the following address:

RSLFC Payment Center
PO Box 4500
Aberdeen, SD 57402-4500

Send your repayment at least five to seven business days before it’s due to make sure RSLFC receives it in time.

How can I pay off my loan early?

You can find out how to make extra repayments by contacting customer service. Since few student loans come with prepayment penalties, you likely won’t have to pay any fees when you make an extra repayment.

Most student loan servicers automatically place your loan in paid ahead status when you make an extra repayment if you don’t specify how you’d like it to be applied. This means your extra repayment is applied to your next payment due, as opposed to being used to pay off your loan principal. If you’d like your extra repayments to be used a different way, ask customer service to provide instructions for how they’re applied.

How to contact customer service

You can contact RSLFC’s customer service team a few different ways:

Over the phone

Get in touch with a customer service representative by calling one of the following numbers:

• General customers: 800-592-1270
• Military personnel and TDD: 800-645-1606

By email

You can send RSLFC an email to gethelp@slfc.com or fill out a form on its website:

1. Go to the RSLFC website.
2. RSLFC in the top menu, then click Contact Us.
3. Scroll down and complete the form with your name, contact information and account ID.
4. Enter your message and click Send.

Send mail

Prefer snail mail? You can send a letter to RSLFC’s corporate office:

Reunion Student Loan Finance Corporation
105 1st Avenue SW
Aberdeen, SD 57401-4104

By fax

Send documents and other correspondence via fax by dialing: 800-622-4464.

How to refinance RSLFC student loans

You can refinance your RSLFC student loans by taking out another loan with a different provider to pay off your balance. Refinancing can get you a more competitive rate or more flexible repayment terms. Beyond this, it’s the only way to change your servicer if you’re unhappy with RSLFC.

Before you refinance, make sure your new lender doesn’t use RSLFC as a servicer.

Compare student loan refinancing options

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Name	Product	APR	Min. Credit Score	Loan amount	Loan Term
Purefy Student Loan Refinancing (Variable Rate)		1.88% to 5.54%	650	$5,000 - $300,000	5 to 20 years	Refinance all types of student loans — including federal and parent PLUS loans.	Get started More Info	Compare	loading Fetching your data...
Credible Student Loan Refinancing		1.90% to 8.90%	Good to excellent credit	Starting at $5,000	5 to 20 years	Get prequalified offers from top student loan refinancing providers in one place.	Get started More Info	Compare	loading Fetching your data...
SoFi Student Loan Refinancing Variable Rate (with Autopay)		2.25% to 6.43%	650	Starting at $5,000	5 to 20 years	A leader in student loan refinancing, SoFi can help you refinance your loans and pay them off sooner.	Get started More Info	Compare	loading Fetching your data...
Splash Financial Student Loan Refinancing		1.89% to 6.66%	650	Starting at $7,500	5 to 25 years	Save on your student loans with this market-leading newcomer.	Get started More Info	Compare	loading Fetching your data...
Education Loan Finance Student Loan Refinancing		2.39% to 6.01%	680	Starting at $15,000	5 to 20 years	Lower your student debt costs with manageable payments, affordable rates and flexible terms.	Get started More Info	Compare	loading Fetching your data...
Earnest Student Loan Refinancing		1.88% to 5.64% APR with autopay	650	$5,000 - $500,000	5 to 20 years	Get a tailored interest rate and repayment plan with no hidden fees.	Get started More Info	Compare	loading Fetching your data...

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How to avoid common problems with RSLFC

RSLFC has relatively few complaints for a lender and student loan servicer. As of February 2019, it only has one complaint filed against it with the Consumer Financial Protection Bureau (CFPB). And only five customers have complained to the Better Business Bureau (BBB).

Here are the two top issues borrowers had with this servicer:

Mishandled repayments

Of the few customers that filed complaints against RSLFC, one common theme was how it handled repayments. One customer said it had withdrawn funds from their account without permission. Another said they’d gone into default despite making repayments.

• How to avoid it: Check your bank account and RSLFC balance a few days after each repayment to make sure it actually goes through. If you notice any mistakes, contact customer service as soon as possible. If customer service is unhelpful, file a complaint with the CFPB or BBB to resolve the issue.

Incorrect reporting to credit bureaus

At least one other customer mentioned that RSLCF incorrectly reported their loan was in default, despite signing up for automatic repayments. On top of this, the borrower claimed they had been working to resolve the issue for over a year without any progress.

• How to avoid it: Make a habit of regularly checking your credit report — you can get up to three free copies a year from the three major credit bureaus. If it doesn’t match your payment history, gather together proof of repayment and contact customer service. You can file a complaint with the CFPB or BBB if customer service isn’t able to correct the mistake.

What to expect with other student loan servicers

Bottom line

With so few online comments and complaints, it’s difficult to tell what your experience might be with RSLFC should you refinance to this servicer. And since such little information is available on its website, you’ll likely need to have an RSLFC student loan to find out what it truly offers.

Unhappy with your experience with RSLFC? Consider refinancing with another lender and read our guide to student loan servicers to find out how it compares to other companies.

Frequently asked questions

• How do I apply for deferment or forbearance with RSLFC?

  You can find out if you’re eligible for deferment or forbearance by calling RSLFC — you might qualify if you’re facing financial hardship, going back to school or going on active military duty. If you’re eligible, the RSLFC representative can give you instructions on how to apply.

• How do I change my repayment plan with RSLFC?

  Reach out to RSLFC and explain your financial situation. If you’re struggling with repayments, RSLFC might be willing to make some adjustments. Or you can apply for student loan refinancing with another lender that offers rates and terms that better suit your needs.

• Can I file a complaint with RSLFC?

  Yes, RSLFC has a customer feedback form. While it might not resolve your problem as quickly as reaching out to customer service, it might help the servicer improve its overall approach to customers.

  You can file a complaint by completing a customer feedback form on the RSLFC website. Go to the main page, click RSLFC in the main navigation bar and select Customer Feedback to access the form.