What to expect with Launch Servicing student loan servicing

Choose from 6 different ways to make repayments with this private servicer.

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Launch Servicing handles student loan repayments for several private lenders including Sixup and Connext. It has a simple yet comprehensive website that’s easy to navigate and offers more repayment options than your average servicer. But it lacks an online presence, making it difficult to tell what your experience might be with this company.

How do repayments work with Launch Servicing?

There are six different ways you can repay your student loans through Launch Servicing, from mailing a check to using its mobile app. First time? Have your bank account and routing numbers on hand — you’ll need them to connect your bank account for most repayment methods.

How can I pay off my loans early?

You can make additional repayments online, over the phone or by mail. Reach out to customer service to find out how to give Launch Servicing instructions for how to apply your funds.

How to contact Launch Servicing customer service

You have three different options for getting in touch with Launch Servicing’s customer service team:

Over the phone

Launch Servicing’s customer service team is available weekdays between 8 a.m. and 5 p.m. CT by calling:

  • Toll-free number: 877-354-2629

By email

On the go? Drop a note to Launch Servicing by emailing:

  • Borrower email: customerservice@launchservicing.com

Send mail

Send all general correspondence to the following address:

  • Launch Servicing
    PO Box 91910
    Sioux Falls, SD 57109-1910

How to refinance your Launch Servicing student loans

You can refinance your Launch Servicing student loans by taking out another loan with a private lender. Refinancing can get you more competitive rates or flexible repayments. It’s also the only way to switch servicers if you’re unhappy with your experience with Launch.

Must read: What lenders does Launch Servicing work with?

Launch Servicing handles repayments for the following private student loan providers, so avoid these lenders if you’re looking to switch up your servicer by refinancing:

Compare student loan refinancing options

Updated November 19th, 2019
Name Product Min. Credit Score Max. Loan Amount APR
680
$250,000
3.49% to 6.99%
Enjoy no fees, low rates and flexible terms — but only for borrowers with good credit.
660
None
Starting at 1.99%
Save on your student loans with this market-leading newcomer.
Good to excellent credit
None
Starting at 1.81%
Get prequalified offers from top student loan refinancing providers in one place.
680
None
2.39% to 6.01%
Lower your student debt costs with manageable payments, affordable rates and flexible terms.
650
None
1.81% to 6.49%
Get a tailored interest rate and repayment plan with no hidden fees.
650
Full balance of your qualified education loans
1.81% to 7.36%
A leader in student loan refinancing, SoFi can help you refinance your loans and pay them off sooner.
620
$300,000
2.27% to 7.49%
Refinance all types of student loans — including federal and parent PLUS loans.

Compare up to 4 providers

What do borrowers say about Launch Servicing?

Nothing, as of February 2019. So far nobody has filed a complaint against the servicer with the Consumer Financial Protection Bureau (CFPB). It also doesn’t have a Better Business Bureau or Trustpilot page. Even Reddit is silent when it comes to mentions of Launch.

This isn’t all that surprising, given the company was founded just a year ago. And it’s not necessarily good or bad — it could simply mean it serves a small group or that its customers are satisfied enough to avoid complaining. But it makes it more difficult to tell what kind of experience you can expect if you refinance with a lender like Connext that uses this servicer.

What to expect with other student loan servicers

Bottom line

Launch Servicing is one of the more user-friendly servicers out there, with an easy-to-navigate website and mobile app that allows you to make repayments with a few taps. But with such little information online about customer experiences, it’s difficult to tell what to watch out for.

If you’re unhappy with your experience, consider refinancing with another lender that works with a different servicer. You can find out how it compares to other companies by reading our guide to student loan servicing.

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