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What to expect with Launch Servicing student loan servicing
Choose from 6 different ways to make repayments with this private servicer.
Launch Servicing handles student loan repayments for several private lenders including Sixup and Connext. It has a simple yet comprehensive website that’s easy to navigate and offers more repayment options than your average servicer. But it lacks an online presence, making it difficult to tell what your experience might be with this company.
How do repayments work with Launch Servicing?
There are six different ways you can repay your student loans through Launch Servicing, from mailing a check to using its mobile app. First time? Have your bank account and routing numbers on hand — you’ll need them to connect your bank account for most repayment methods.
- Set up recurring repayments. Payments can be automatically withdrawn from your bank account each month by creating an online account and following the directions to register a checking or savings account for monthly repayments.
- Make a one-time online repayment. Sign in to your account on Launch Servicing’s website to make a one-time repayment. Have your bank account or debit card information on hand if it’s your first time.
- Pay through the Launch Servicing app. Download Launch Servicing’s mobile app from the App Store or Google Play. Log in using your online account credentials and add your bank account or debit card information if it’s not already saved.
- Use a bill pay service. Already use a bill pay service through your bank or a budgeting app? You can add your student loans to the list of monthly costs it covers. When setting it up, enter your account and loan number as written on your statement, including the dashes.
- Pay over the phone. Make repayments over the phone with your bank account or debit card by reaching out to customer service. Call its toll-free number 877-354-2629 available weekdays from 8 a.m. and 5 p.m. CT.
- Send a repayment by mail. Write your name and account number directly on the check, and include the detachable portion of your paper statement in the envelope. Mail it to: Launch Servicing, PO Box 91910, Sioux Falls, SD 57109-1910.
How can I pay off my loans early?
You can make additional repayments online, over the phone or by mail. Reach out to customer service to find out how to give Launch Servicing instructions for how to apply your funds.
How to contact Launch Servicing customer service
You have three different options for getting in touch with Launch Servicing’s customer service team:
Over the phone
Launch Servicing’s customer service team is available weekdays between 8 a.m. and 5 p.m. CT by calling:
- Toll-free number: 877-354-2629
By email
On the go? Drop a note to Launch Servicing by emailing:
- Borrower email: customerservice@launchservicing.com
Send mail
Send all general correspondence to the following address:
- Launch Servicing
PO Box 91910
Sioux Falls, SD 57109-1910
How to refinance your Launch Servicing student loans
You can refinance your Launch Servicing student loans by taking out another loan with a private lender. Refinancing can get you more competitive rates or flexible repayments. It’s also the only way to switch servicers if you’re unhappy with your experience with Launch.
Compare student loan refinancing options
Explore your options by APR, minimum credit score, loan amount and loan term. Select the Get started button to start an application with a specific lender.
What do borrowers say about Launch Servicing?
Nothing, as of February 2019. So far nobody has filed a complaint against the servicer with the Consumer Financial Protection Bureau (CFPB). It also doesn’t have a Better Business Bureau or Trustpilot page. Even Reddit is silent when it comes to mentions of Launch.
This isn’t all that surprising, given the company was founded just a year ago. And it’s not necessarily good or bad — it could simply mean it serves a small group or that its customers are satisfied enough to avoid complaining. But it makes it more difficult to tell what kind of experience you can expect if you refinance with a lender like Connext that uses this servicer.
What to expect with other student loan servicers
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Bottom line
Launch Servicing is one of the more user-friendly servicers out there, with an easy-to-navigate website and mobile app that allows you to make repayments with a few taps. But with such little information online about customer experiences, it’s difficult to tell what to watch out for.
If you’re unhappy with your experience, consider refinancing with another lender that works with a different servicer. You can find out how it compares to other companies by reading our guide to student loan servicing.
Frequently asked questions
How do I apply for deferment or forbearance with Launch Servicing?
You can find out if you’re eligible for deferment or forbearance by contacting customer service — the quickest way is to call. If you’re going back to school or facing financial hardship, you might qualify to put your repayments on hold.
How do I change my repayment plan with Launch Servicing?
It depends on your lender. Typically with private student loans, the only way to change your repayment plan is to refinance with another provider. You usually need to have good credit and a low debt-to-income ratio to qualify for a better deal with a private lender.
Is Launch Servicing the same as ReliaMax?
No, Launch Servicing is a separate student loan servicer. However, when ReliaMax stopped servicing student loans, Launch Servicing took over its accounts. So if you formerly had a loan that you were repaying through ReliaMax, Launch Servicing is now your servicer.
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