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Choose from 6 different ways to make repayments with this private servicer.
Launch Servicing handles student loan repayments for several private lenders including Sixup and Connext. It has a simple yet comprehensive website that’s easy to navigate and offers more repayment options than your average servicer. But it lacks an online presence, making it difficult to tell what your experience might be with this company.
How do repayments work with Launch Servicing?
There are six different ways you can repay your student loans through Launch Servicing, from mailing a check to using its mobile app. First time? Have your bank account and routing numbers on hand — you’ll need them to connect your bank account for most repayment methods.
The most hands-off way to repay your student loans through Launch Servicing is to set up recurring repayments to be automatically withdrawn from your bank account each month.
You can do so by creating an online account and following the directions to register a checking or savings account for monthly repayments.
Making a one-time online repayment is a simple way to pay off your loans if you don’t want to make repayments on the same day each month. It’s also an easy way to make extra repayments to pay off your loans sooner.
You need to sign in to your account on Launch Servicing’s website to make a repayment online. Have your bank account or debit card information on hand if it’s your first time. If you make a repayment before 6 p.m. CT, Launch Servicing will process it the same day. Otherwise, it won’t be processed until the following business day.
You can make a one-time online repayment with just a few taps by downloading Launch Servicing’s mobile app from the App Store or Google Play.
Log in using your online account credentials and add your bank account or debit card information if it’s not already saved.
Already use a bill pay service through your bank or a budgeting app? You can add your student loans to the list of monthly costs it covers. If you can sign up online, search for Launch Servicing when looking for the payee. Otherwise, have your repayments sent to the following address:
Launch Servicing PO Box 91910 Sioux Falls, SD 57109-1910
When setting it up, enter your account and loan number as it’s written on your statement, including the dashes.
Make repayments over the phone with your bank account or debit card by reaching out to customer service. Unlike some other servicers, you have to speak to a representative to make a repayment. Its customer service team is available weekdays from 8 a.m. and 5 p.m. CT.
Toll-free number: 877-354-2629
If you prefer to pay by check, you can mail it to the following address:
Launch Servicing PO Box 91910 Sioux Falls, SD 57109-1910
Write your name and account number directly on the check. Include the detachable portion of your paper statement in the envelope.
How can I pay off my loans early?
You can make additional repayments online, over the phone or by mail. Reach out to customer service to find out how to give Launch Servicing instructions for how to apply your funds.
How to contact Launch Servicing customer service
You have three different options for getting in touch with Launch Servicing’s customer service team:
Over the phone
Launch Servicing’s customer service team is available weekdays between 8 a.m. and 5 p.m. CT by calling:
Toll-free number: 877-354-2629
By email
On the go? Drop a note to Launch Servicing by emailing:
Send all general correspondence to the following address:
Launch Servicing PO Box 91910 Sioux Falls, SD 57109-1910
How to refinance your Launch Servicing student loans
You can refinance your Launch Servicing student loans by taking out another loan with a private lender. Refinancing can get you more competitive rates or flexible repayments. It’s also the only way to switch servicers if you’re unhappy with your experience with Launch.
Must read: What lenders does Launch Servicing work with?
Launch Servicing handles repayments for the following private student loan providers, so avoid these lenders if you’re looking to switch up your servicer by refinancing:
Nothing, as of February 2019. So far nobody has filed a complaint against the servicer with the Consumer Financial Protection Bureau (CFPB). It also doesn’t have a Better Business Bureau or Trustpilot page. Even Reddit is silent when it comes to mentions of Launch.
This isn’t all that surprising, given the company was founded just a year ago. And it’s not necessarily good or bad — it could simply mean it serves a small group or that its customers are satisfied enough to avoid complaining. But it makes it more difficult to tell what kind of experience you can expect if you refinance with a lender like Connext that uses this servicer.
Launch Servicing is one of the more user-friendly servicers out there, with an easy-to-navigate website and mobile app that allows you to make repayments with a few taps. But with such little information online about customer experiences, it’s difficult to tell what to watch out for.
You can find out if you’re eligible for deferment or forbearance by contacting customer service — the quickest way is to call. If you’re going back to school or facing financial hardship, you might qualify to put your repayments on hold.
It depends on your lender. Typically with private student loans, the only way to change your repayment plan is to refinance with another provider. You usually need to have good credit and a low debt-to-income ratio to qualify for a better deal with a private lender.
No, Launch Servicing is a separate student loan servicer. However, when ReliaMax stopped servicing student loans, Launch Servicing took over its accounts. So if you formerly had a loan that you were repaying through ReliaMax, Launch Servicing is now your servicer.
Anna Serio is a staff writer untangling everything you need to know about personal loans, including student, car and business loans. She spent five years living in Beirut, where she was a news editor for The Daily Star and hung out with a lot of cats. She loves to eat, travel and save money.
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