How to use Visa and Mastercard emergency cash assistance |

What to know before you use Visa and Mastercard emergency cash disbursement

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3 things I wish someone told me before I asked for emergency cash assistance from Visa.

Visa, Mastercard and American Express have a handy feature for travelers: emergency cash advance if you lose your credit card. Lost wallet, stolen bag, silly mistakes — there are a thousand reasons why you may need this service.

Your credit card provider should be able to arrange for a temporary replacement card, but, you can still access the money in your account while you wait. Here are three things I learned about the process.


1. Don’t receive any calls.

You may get charged for receiving incoming calls when you’re outside of the country. Before you travel, ask Visa for a reverse charge number to call — or if you can collect call — in case of an emergency.

If you’re on the phone with Visa and a representative asks to call you back, say “no”. Tell the representative that you’ll call the reverse charge number after an agreed period of time. This means you’ll probably make one or two calls more than you have to, but it’s better than being charged to receive calls.


2. The details you tell Visa must exactly match the details your bank has on file.

In order for everything to flow smoothly, you should have a copy of your information in your email or on hand so you can clearly relay the information to Visa. This will ensure that you’ll be able to get cash emergency assistance or a temporary card as soon as possible.

If you’re having trouble dealing directly with Visa, you can ask a customer service representative at your bank to help.


3. Emergency card replacement is the way to go.

It’s easier to request an emergency replacement card from Visa or Mastercard than it is to request emergency cash. The replacement service typically only takes a day or two to be delivered.

If you’re with friends and they can spot you for a day or two, you can save valuable vacation time instead of being on the phone waiting to get approved for emergency cash request.

The Visa and Mastercard Emergency Assistance Services will come in handy should anything happen to your card, so make sure to have the relevant emergency contact details in your phone and report the issue as soon as possible.

  • Tip: In the case of an emergency, always make sure to have more than one travel money option as a backup. If you’re using a prepaid travel card, see if you can get an additional card and be sure to have cash and a credit or debit card for emergencies.

Visa Global Customer Assistance Services phone number

You can place a toll-free call to Visa from anywhere in the world by calling 1-303-967 1096.

Call 1-800-847-2911 if you’re in the US.

These numbers are free and operators will be available any time of the day or week. A Visa representative will be able to help you with either an emergency cash request or issuing a temporary emergency card.

Calls to toll-free numbers from mobile phones may still attract international call charges.

Visa Global Customer Assistance phone numbers by country

You can request emergency service from a Visa representative by calling these toll-free numbers from the country you’re located.

Anguilla 1-800-847-2911 Kenya 866-654-0162
Antigua 1-800-847-2911 Lebanon 01-426-801 or 866-654-0130
Argentina 0800-666-0171 Latvia 8000-02288
Aruba 800-1518 Liechtenstein 0800-89-4732
Australia 1-800-125-440 Luxembourg 0800-2012
Austria 0 800-200-288 or 800-892-8134 Macedonia 0800-94288 or 888-557-4458
Bahamas 1-800-847-2911 Malaysia 1800-80-0159
Bahrain 800-006 Mauritius 01-120 or 866-654-0165
Barbados 1-800-847-2911 Mexico 001-800-847-2911
Belgium 0800-1-8397 Monaco 0800-90-1179
Belize 811 or 555 or 800-847-2911 Montserrat 1-800-847-2911
Bermuda 1-800-847-2911 Morocco 002-11-0011 or 866-654-0163
Bolivia 800-10-0188 Netherlands 0800-022-3110
Bonaire* 001-800-847-2911 Nevis 1-800-847-2911
Brazil 0800-891-3680 New Zealand 0800-44-3019
British Virgin Islands 1-800-847-2911 Norway 800-12052
Bulgaria 00-800-0010 or 888-557-4446 Panama 001-800-111-0016
Cambodia 1-800-881-001 or 888-710-7783 Paraguay 008-11-800 or 800-599-1137
Canada 1-800-847-2911 Perú 001-800-890-0623
Cayman Islands 1-800-847-2911 Philippines 1-800-1-111-9015
Chile 1230-020-2136 Poland 0-0-800-111-1569
China (South) 10-800-110-2911 Portugal 800-8-11-824
China (North) 10-800-711-2911 Puerto Rico 1-800-847-2911
Colombia 01-800-912-5713 Romania 0 808-03-4288 or 888-557-4416
Costa Rica 0-800-011-0030 Russia 8 10-800-110-1011 or 866-654-0164
Croatia 0-800-220-111 or 866-654-0125 Russia (Moscow and St. Petersburg only) 363-2400 or 866-654-0164
Curacao* 001-800-847-2911 Russia (Outside Moscow) 8 495-363-2400 or 866-654-0164
Czech Republic 800-142-121 Russia (Outside St. Petersburg) 8 812-363-2400 or 866-654-0164
Denmark 80-010277 Saba* 1-800-847-2911
Dominica 1-800-847-2911 Saint Eustatius* 1-800-847-2911
Dominican Republic 1-800-847-2911 Saint Kitts 1-800-847-2911
Ecuador 1-999-119
or 1-800-225-528 or 800-847-2911
Saint Lucia 800-238-5517
Egypt (Cairo only) 2510-0200 or 866-654-0128 Saint Maarten* 1-800-847-2911
Egypt (outside Cairo) 02-2510-0200 or 866-654-0128 San Marino 800-819-014
El Salvador 800-6921 Saudi Arabia 1-800-10 or 866-654-0129
Estonia 800-12001 or 800-406-9982 Senegal 800-103-072 or 888-557-4451
Finland 0800-11-0057 Singapore 800-110-0344
France 0800-90-1179 Slovakia 0 800-000-101 or 800-406-9970
Germany 0800-811-8440 South Africa 0800-990-475
Gibraltar 8800-877-3745966 South Korea 00798-11-908-8212
Greece 00-800-11-638-0304 Spain 900-99-1124
Grenada 1-800-847-2911 Sweden 020-795-675
Guam 1-800-847-2911 Switzerland 0800-89-4732
Guatemala 1-800-999-0115 Taiwan 00801-10-3008
Guyana 159 or 1-855-477-1390 Thailand 001-800-11-535-0660
Honduras 800-0123 or 800-847-2911 Trinidad and Tobago 1-800-847-2911
Hong Kong 800-96-7025 Turkey 00-800-13-535-0900
Hungary 06-800-17682 Turks and Caicos 0-1-800-847-2911
India 000-800-100-1219 Ukraine 800-502-886 or 888-557-4445
Indonesia 001-803-1-933-6294 United Arab Emirates 8000-021 or 866-654-0112
Ireland, Republic of 1-800-55-8002 United Kingdom 0800-89-1725
Israel 1-80-941-1605 United States 1-800-847-2911
Italy 800-819-014 Uruguay 00-0411-940-7915
Jamaica 0-800-847-2911 U.S. Virgin Islands 1-800-847-2911
Japan 00531-11-1555 Venezuela 0800-1-002167
Jordan 1-880-0000 or 888-557-4442 Vietnam 1 201-0288 or 888-710-7781
Kazakhstan 8 800-121-4321 or 888-557-4447
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Mastercard Global Emergency Services phone number

You can call Mastercard from overseas at 1-636-722-7111 and they can direct your call. You can also reach Mastercard via your bank if you’re calling them first to report your card as lost or stolen.
Call 1-800-627-8372 if you’re in the US.

These numbers are toll free if calling from the country and available to call anytime. The country code needs to be included.

Mastercard Global Service phone numbers by country

American Samoa 1800-120-113 Japan 00531-11-3886
Anguilla 1-800-307-7309 Korea, Republic of 0079-811-887-0823
Antigua and Barbuda 1-800-307-7309 Liechtenstein 0800-89-7092
Argentina 0800-555-0507 Luxembourg 800-2-4533
Australia 1800-120-113 Malaysia 1-800-804594
Austria 0800-07-06-138 Mexico 001-800-307-7309
Bahamas 1-800-307-7309 Monaco 0-800-90-1387
Bahrain 8000-0087 Montserrat 1-800-307-7309
Barbados 1-800-307-7309 Netherlands 0800-022-5821
Belgium 0800-1-5096 New Zealand 0800-44-9140
Bermuda 1-800-307-7309 Norway 800-12697
Bolivia 800-10-0172 Panama 001-800-307-7309
Bonaire 001-800-307-7309 Peru 0-800-307-7309
Brazil 0800-891-3294 Philippines 1-800-1-111-0061
Cambodia 800-881-001 then 877-288-3891* Poland 0-0800-111-1211
Canada 1-800-307-7309 Portugal 800-8-11-272
Cayman Islands 1-800-307-7309 Puerto Rico 1-800-307-7309
Chile 1230-020-2012 Russia 8-800-555-02-69
China 10-800-110-7309** Saba 1-800-307-7309
China 2 10-800-711-7309*** St. Eustatius 1-800-307-7309
Colombia 01-800-912-1303 St. Maarten 1-800-307-7309
Costa Rica 0-800-011-0184 St. Kitts-Nevis 1-800-307-7309
Curacao 001-800-307-7309 Saipan (N. Marianas) 1-800-307-7309
Cyprus 080-90569 San Marino 800-870-866
Czech Republic 800-142-494 Saudi Arabia 800-844-9457
Denmark 8001-6098 Singapore 800-1100-113
Dominica 1-800-307-7309 South Africa 0800-990418
Dominican Republic 1-800-307-7309 Spain 900-97-1231
Finland 08001-156234 Sweden 020-791-324
France 0-800-90-1387 Switzerland 0800-897-092
Germany 0800-819-1040 Taiwan 00801-10-3400
Greece 00-800-11-887-0303 Thailand 001-800-11-887-0663
Grenada 1-800-307-7309 Trinidad and Tobago 1-800-307-7309
Guam 1-800-307-7309 Turkey 00-800-13-887-0903
Guatemala 1-800 – 999-1480 Turks and Caicos 01-800-307-7309
Hong Kong 800-966677 United Arab Emirates 800-0444-3895
Hungary 06800-12517 United Kingdom 0800-96-4767
India 000-800-100-1087 United States 1-800-307-7309
Indonesia 001803-1-887-0623 Vatican City State 800-870-866
Ireland 1-800-55-7378 Venezuela 0800-1-002902
Israel 180-941-8873 Vietnam 120-11576
Italy 800-870-866 Virgin Islands 1-800-307-7309
Jamaica 0800-307-7309 Virgin Islands, U.S. 1-800-307-7309
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Travelex Money Card

Why we like: Travelex Money Card

Load GBP, EUR, CAD, AUD, JPY or MXN onto this prepaid travel money card and use it at millions of locations worldwide.

  • Not linked to your bank account for safety.
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