Direct Line began in 1985 and sold car insurance. Since then, it has branched out to pet, van, travel, landlord and home insurance.
This award-winning company’s Advanced cover is 5-star Defaqto-rated when purchased with all the optional extras on offer.
|Cover benefits||Essential cover||Advanced cover|
|Veterinary fees for each condition||Up to £4,000||Up to £8,000|
|Time limit for each condition||12 months from the date of the initial treatment||No time limits applied|
|Accidents, injuries and disease cover (including dental accidents)||✓||✓|
|Dental disease cover||X||Up to £1,000|
|Euthanasia||X||Up to £1,000|
|Online chat and video services with vets 24/7||✓||✓|
|Legal advice and helpline for bereaved pet owners||✓||✓|
Direct Line has several general exclusions that could result in you being unable to make a claim. Some of these include:
Your excess is the amount of money you’re expected to pay if you have to make a claim on insurance.
For example, to cover veterinary fees, you may need to pay an amount towards the cost of treatment for each illness or injury.
Check your own policy document to see if any excess applies.
To make a claim, there are three ways to get in touch with Direct Line. To make a claim over the phone, call 0345 246 8496. Lines are open 8am-6pm every week day and 9am-5pm on Saturdays. To claim online, visit the Direct Line website and complete the online claims form. You can also download and print the claims form, complete it and post it back to:
Leeds Processing Centre,
42 The Headrow
Alternatively, you can scan the form and email it back to firstname.lastname@example.org
It’s vital that you let your insurer know about a claim as soon as possible. Failure to do this could result in a delay or a rejected claim later on.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
finder.com is an independent comparison platform and information service that aims to provide you with the tools you need to make better decisions. While we are independent, the offers that appear on this site are from companies from which finder.com receives compensation. We may receive compensation from our partners for placement of their products or services. We may also receive compensation if you click on certain links posted on our site. While compensation arrangements may affect the order, position or placement of product information, it doesn't influence our assessment of those products. Please don't interpret the order in which products appear on our Site as any endorsement or recommendation from us. finder.com compares a wide range of products, providers and services but we don't provide information on all available products, providers or services. Please appreciate that there may be other options available to you than the products, providers or services covered by our service.