Steps to take when your travel card is lost, damaged or stolen

Here’s what to do if your travel money card is lost, damaged or stolen.

Maybe you’ve misplaced the card or forgotten your PIN — or maybe it was stolen from right under your nose. Don’t panic. Unlike cash, the beauty of losing a travel money card is that it can be replaced.

What do I do if my card is lost, damaged or stolen?

The first thing you should do when you realize your card is missing is call your card provider. Reporting the theft or loss immediately will help protect the funds on your card. Most of the card companies provide 24/7 customer service emergency numbers. Some even accept reverse charges, so it can be as simple as dialing an operator to connect your collect call. If you dial the number directly, you may be charged for the call.

Travelex Money Card
Call the Card Services team immediately to cancel the missing card and use your backup card to access your funds. If both cards are lost or stolen, they can arrange emergency cash replacement via Western Union or Moneygram (subject to availability in your location). Call +1 (877) 414-6359

What else should you consider?

• Additional card. If your travel card comes with a complimentary card, make sure to keep them in separate places so they are not lost or stolen together.

• Have more than one travel money option. In the same vein, it may be wiser to keep your options open when it comes to travel money. What works for you may be a combination of debit, credit and travel money cards.

Having your travel money card lost, stolen or damaged is stressful enough without having to scramble to find your bank’s emergency contact details. Before you travel, enter the relevant contact details in your phone and familiarize yourself with the report process.

Compare Travel Cards here

• Travel credit cards
• Prepaid travel money cards

Rates last updated June 20th, 2018

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Name	Product	Foreign Currency Conversion Fee	Overseas ATM Withdrawal Fee	Overseas Cash Advance Fee	Annual fee	Product Description
Luxury Card Mastercard® Titanium Card™		0% of transaction value			$195	Enjoy unique excursions, privileged access to exclusive events and insider opportunities.	Go to site More info	Compare	loading Fetching your data...
Luxury Card Mastercard® Black Card™		0% of transaction value			$495	Mastercard Black Card members receive an annual $100 air travel credit toward flight-related purchases including airline tickets, baggage fees, upgrades and more.	Go to site More info	Compare	loading Fetching your data...
Luxury Card Mastercard® Gold Card™		0% of transaction value			$995	Earn points every time you spend. Luxury Card enhances your purchasing power by providing you with one (1) point for every one dollar ($1) you spend. Every purchase gets you closer to the rewards you want.	Go to site More info	Compare	loading Fetching your data...
Bank of America® Travel Rewards Credit Card		0% of transaction value			$0	20,000 online bonus points offer. Ditch the restrictions of typical airline rewards cards. Any airline, any hotel, anytime. No blackout dates.	More info	Compare	loading Fetching your data...
Chase Sapphire Preferred® credit card		0% of transaction value			$0 annual fee for the first year ($95 thereafter)	Earn 50000 points when you spend $4,000 on purchases within the first 3 months of your account opening, and an additional 30,000 points when you spend a total of $30,000 on purchases within the first year of your account opening.	More info	Compare	loading Fetching your data...
Venture® from Capital One®		0% of transaction value			$0 annual fee for the first year ($95 thereafter)	Earn 50000 bonus miles once after spending $3,000 on purchases within the first 3 months from account opening.	More info	Compare	loading Fetching your data...
HSBC Cash Rewards Mastercard® credit card		$0 per transaction			$0	Earn unlimited 1.5% cash rewards on all purchases.	More info	Compare	loading Fetching your data...
Bank of America® Premium Rewards® Credit Card		$0 per transaction			$95	Earn unlimited 2 points for every $1 spent on travel and dining purchases and 1.5 points for every $1 spent on all other purchases.	More info	Compare	loading Fetching your data...
Uber Visa Card		0% of transaction value			$0	Get 4% points back on dining, 3% on travel, 2% on Uber rides and online shopping and 1% on other purchases, and redeem points for Uber credits, gift cards or cash back.	More info	Compare	loading Fetching your data...
Chase Sapphire Reserve®		0% of transaction value			$450	Earn 50000 BONUS POINTS after spending $4,000 on purchases in the first 3 months from account opening* — that's $750 toward travel when you redeem through Chase Ultimate Rewards®.	More info	Compare	loading Fetching your data...
The Platinum Card® from American Express		0% of transaction value			$550	Get 5X Membership Rewards® points on flights booked directly with airlines or with American Express Travel and 5X points on eligible hotels booked on amextravel.com.	More info	Compare	loading Fetching your data...
United℠ Explorer Card		0% of transaction value			$0 annual fee for the first year ($95 thereafter)	40,000 bonus miles after you spend $2,000 on purchases in the first 3 months from account opening.* Plus a $100 statement credit after your first purchase.	More info	Compare	loading Fetching your data...

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Why we like: Travelex Money Card

Load GBP, EUR, CAD, AUD, JPY or MXN onto this prepaid travel money card and use it at millions of locations worldwide.

• Not linked to your bank account for safety.
• Convert currency with a 5.50% Foreign Exchange Fee
• Contactless payments
• Reload, withdraw, or replace your card for free.

Find out more Apply now
Read the Travelex Money Card terms and conditions.