Steps to take when your travel card is lost, damaged or stolen

Here’s what to do if your travel money card is lost, damaged or stolen.

Maybe you’ve misplaced the card or forgotten your PIN — or maybe it was stolen from right under your nose. Don’t panic. Unlike cash, the beauty of losing a travel money card is that it can be replaced.

What do I do if my card is lost, damaged or stolen?

The first thing you should do when you realize your card is missing is call your card provider. Reporting the theft or loss immediately will help protect the funds on your card. Most of the card companies provide 24/7 customer service emergency numbers. Some even accept reverse charges, so it can be as simple as dialing an operator to connect your collect call. If you dial the number directly, you may be charged for the call.

Travelex Money Card
Call the Card Services team immediately to cancel the missing card and use your backup card to access your funds. If both cards are lost or stolen, they can arrange emergency cash replacement via Western Union or Moneygram (subject to availability in your location). Call +1 (877) 414-6359

What else should you consider?

• Additional card. If your travel card comes with a complimentary card, make sure to keep them in separate places so they are not lost or stolen together.

• Have more than one travel money option. In the same vein, it may be wiser to keep your options open when it comes to travel money. What works for you may be a combination of debit, credit and travel money cards.

Having your travel money card lost, stolen or damaged is stressful enough without having to scramble to find your bank’s emergency contact details. Before you travel, enter the relevant contact details in your phone and familiarize yourself with the report process.

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• Prepaid travel money cards

Rates last updated April 20th, 2018

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Name	Product	Foreign Currency Conversion Fee	Overseas ATM Withdrawal Fee	Overseas Cash Advance Fee	Annual fee	Product Description
Barclaycard Arrival Plus® World Elite Mastercard®		0% of transaction value	$0	$10 or 5% of the transaction, whichever is greater	$0 annual fee for the first year ($89 thereafter)	Enjoy 40000 bonus miles after you spend on purchases in the first 90 days — that's enough to redeem for a $400 travel statement credit toward an eligible travel purchase.	More info	Compare	loading Fetching your data...
Simmons Bank Visa® Platinum		Visa 2% of transaction value			$0	The Simmons Bank Visa® Platinum Card offers multiple perks, including one of the lowest available APRs on the market.	Go to site More info	Compare	loading Fetching your data...
Chase Sapphire Preferred® credit card		0% of transaction value			$0 annual fee for the first year ($95 thereafter)	Earn 2X points on travel and dining at restaurants.	More info	Compare	loading Fetching your data...
BankAmericard Travel Rewards® Credit Card		0% of transaction value			$0	Ditch the restrictions of typical airline rewards cards. Any airline, any hotel, anytime. No blackout dates.	More info	Compare	loading Fetching your data...

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Why we like: Travelex Money Card

Load GBP, EUR, CAD, AUD, JPY or MXN onto this prepaid travel money card and use it at millions of locations worldwide.

• Not linked to your bank account for safety.
• Convert currency with a 5.50% Foreign Exchange Fee
• Contactless payments
• Reload, withdraw, or replace your card for free.

Find out more Apply now
Read the Travelex Money Card terms and conditions.