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Steps to take when your travel card is lost, damaged or stolen

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Here’s what to do if your travel money card is lost, damaged or stolen.

Maybe you’ve misplaced the card or forgotten your PIN — or maybe it was stolen from right under your nose. Don’t panic. Unlike cash, the beauty of losing a travel money card is that it can be replaced.

What do I do if my card is lost, damaged or stolen?

The first thing you should do when you realize your card is missing is call your card provider. Reporting the theft or loss immediately will help protect the funds on your card. Most of the card companies provide 24/7 customer service emergency numbers. Some even accept reverse charges, so it can be as simple as dialing an operator to connect your collect call. If you dial the number directly, you may be charged for the call.

Travelex Money Cardtravelex cash passport
Call the Card Services team immediately to cancel the missing card and use your backup card to access your funds. If both cards are lost or stolen, they can arrange emergency cash replacement via Western Union or Moneygram (subject to availability in your location). Call +1 (877) 414-6359

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What else should you consider?

  • Additional card. If your travel card comes with a complimentary card, make sure to keep them in separate places so they are not lost or stolen together.
  • Have more than one travel money option. In the same vein, it may be wiser to keep your options open when it comes to travel money. What works for you may be a combination of debit, credit and travel money cards.

Having your travel money card lost, stolen or damaged is stressful enough without having to scramble to find your bank’s emergency contact details. Before you travel, enter the relevant contact details in your phone and familiarize yourself with the report process.

Compare Travel Cards here

Updated August 19th, 2018
Name Product Currency Conversion Fee Annual Fee APR (Annual Percentage Rate) for Purchases
Luxury Card Mastercard® Titanium Card™
Luxury Card Mastercard® Titanium Card™
None
$195
16.74% variable
Enjoy unique excursions, privileged access to exclusive events and insider opportunities.
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More Info
HSBC Cash Rewards Mastercard® credit card
HSBC Cash Rewards Mastercard® credit card
None
$0
14.74%, 18.74% or 24.74% variable
Earn unlimited 1.5% cash rewards on purchases. See Rates and Fees
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More Info
Luxury Card Mastercard® Black Card™
Luxury Card Mastercard® Black Card™
None
$495
16.74% variable
Mastercard Black Card members receive an annual $100 air travel credit toward flight-related purchases including airline tickets, baggage fees, upgrades and more.
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More Info
Luxury Card Mastercard® Gold Card™
Luxury Card Mastercard® Gold Card™
None
$995
16.74% variable
Earn points every time you spend. Luxury Card enhances your purchasing power by providing you with one (1) point for every one dollar ($1) you spend. Every purchase gets you closer to the rewards you want.
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More Info
Uber Visa Card
Uber Visa Card
None
$0 annual fee for the first year ( thereafter)
16.74%, 22.49% or 25.49% variable
Get 4 points back on dining, 3 on travel, 2 on Uber rides and online shopping and 1 on other purchases, and redeem points for Uber credits, gift cards or cash back.
More Info
Bank of America® Travel Rewards credit card
Bank of America® Travel Rewards credit card
None
$0
16.74% to 24.74% variable
20,000 online bonus points offer. Ditch the restrictions of typical airline rewards cards. Any airline, any hotel, anytime. No blackout dates.
More Info
Venture® from Capital One®
Venture® from Capital One®
None
$0 annual fee for the first year ($95 thereafter)
14.74%, 21.24% or 24.74% variable
Earn 50,000 bonus miles after spending $3,000 on purchases within the first 3 months from account opening.
More Info
Chase Sapphire Preferred® credit card
Chase Sapphire Preferred® credit card
None
$0 annual fee for the first year ($95 thereafter)
17.74% to 24.74% variable
Earn 50,000 points when you spend $4,000 on purchases within the first 3 months of your account opening, and an additional 30,000 points when you spend a total of $30,000 on purchases within the first year of your account opening.
More Info
Bank of America® Premium Rewards® credit card
Bank of America® Premium Rewards® credit card
None
$95
17.74% to 24.74% variable
Earn unlimited 2 points for every $1 spent on travel and dining purchases and 1.5 points for every $1 spent on all other purchases.
More Info
Chase Sapphire Reserve®
Chase Sapphire Reserve®
None
$450
17.74% to 24.74% variable
Earn 50,000 BONUS POINTS after spending $4,000 on purchases in the first 3 months from account opening* — that's $750 toward travel when you redeem through Chase Ultimate Rewards®.
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Platinum Card® from American Express
Platinum Card® from American Express
None
$550
None (Charge Card)
Get 5X Membership Rewards® points on flights booked directly with airlines or with American Express Travel and 5X points on eligible hotels booked on amextravel.com.
More Info
United MileagePlus® Club card
United MileagePlus® Club card
None
$450
17.74% to 24.74% variable
Enjoy United Club membership, Premier Access® travel services, free checked bags, plus earn miles on every purchase.
More Info
Alaska Airlines Visa Signature® Card
Alaska Airlines Visa Signature® Card
None
$75
16.74% to 24.74% variable
Buy one ticket, get one for just the taxes and fees ($0 fare plus taxes and fees from just $22) after you make $1,000 or more in purchases within the first 90 days of your account opening. There are no blackout dates.
More Info
Platinum Delta SkyMiles® Credit Card
Platinum Delta SkyMiles® Credit Card
None
$195
17.49% to 26.49% variable
Earn 70,000 Bonus Miles and 10,000 Medallion® Qualification Miles(MQMs) after spending $3,000 in purchases on your new Card in your first 3 months.
More Info

Compare up to 4 providers

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    Leah Fallon

    Leah Fallon is a writer and editor for finder.com. She's here to fix annoying apostrophes, elusive infinitives and the muddled em and en dash. When she's not helping people with their finances, you can find her wrangling her two sprightly girls in Leesburg, Virginia.

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