Steps to take when your travel card is lost, damaged or stolen

Here’s what to do if your travel money card is lost, damaged or stolen.

Maybe you’ve misplaced the card or forgotten your PIN — or maybe it was stolen from right under your nose. Don’t panic. Unlike cash, the beauty of losing a travel money card is that it can be replaced.

What do I do if my card is lost, damaged or stolen?

The first thing you should do when you realize your card is missing is call your card provider. Reporting the theft or loss immediately will help protect the funds on your card. Most of the card companies provide 24/7 customer service emergency numbers. Some even accept reverse charges, so it can be as simple as dialing an operator to connect your collect call. If you dial the number directly, you may be charged for the call.

Travelex Money Card
Call the Card Services team immediately to cancel the missing card and use your backup card to access your funds. If both cards are lost or stolen, they can arrange emergency cash replacement via Western Union or Moneygram (subject to availability in your location). Call +1 (877) 414-6359

What else should you consider?

• Additional card. If your travel card comes with a complimentary card, make sure to keep them in separate places so they are not lost or stolen together.

• Have more than one travel money option. In the same vein, it may be wiser to keep your options open when it comes to travel money. What works for you may be a combination of debit, credit and travel money cards.

Having your travel money card lost, stolen or damaged is stressful enough without having to scramble to find your bank’s emergency contact details. Before you travel, enter the relevant contact details in your phone and familiarize yourself with the report process.

Compare Travel Cards here

• Travel credit cards
• Prepaid travel money cards

Updated April 19th, 2019

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Name	Product	Foreign Transaction Fee	Annual Fee	Purchase APR
Chase Sapphire Preferred® Card		None	$95	18.24% to 25.24% variable	Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months.	Apply now View details	Compare	loading Fetching your data...
Chase Sapphire Reserve®		None	$450	19.24% to 26.24% variable	Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months.	Apply now View details	Compare	loading Fetching your data...
United℠ Explorer Card		None	$0 intro annual fee for the first year ($95 thereafter)	18.24% to 25.24% variable	Earn 40,000 miles after spending $2,000 in the first 3 months. Earn an additional 20,000 miles after spending $8,000 in the first 6 months.	Apply now View details	Compare	loading Fetching your data...
U.S. Bank FlexPerks® Travel Rewards® Card		None	$0 intro annual fee for the first year ($49 thereafter)	16.24% to 26.24% variable	Earn 25,000 enrollment FlexPoints worth $375 in travel after spending $2,000 in the first 4 months.	Apply now View details	Compare	loading Fetching your data...
Gold Delta SkyMiles® Credit Card from American Express		None	$0 intro annual fee for the first year ($95 thereafter)	17.99% to 26.99% variable	30,000 bonus miles after you use your new card to make $1,000 on purchases within the first 3 months and a $50 statement credit after you make a Delta purchase in the first 3 months. Rates & Fees	Apply now View details	Compare	loading Fetching your data...
American Express® Gold Card		None	$250	See Rates & Fees	35,000 bonus Membership Rewards® Points when you spend $2,000 in the first 3 months Rates & Fees	Apply now View details	Compare	loading Fetching your data...
Hilton Honors American Express Card		None	$0	17.99% to 26.99% variable	Earn 75,000 Hilton Honors™ Bonus Points after you spend $1,000 in purchases on the card within your first 3 months of card membership. Rates & Fees	Apply now View details	Compare	loading Fetching your data...
The Platinum Card® from American Express		None	$550	None (Charge Card)	Get 5x Membership Rewards® points on flights booked directly with airlines or with American Express Travel and 5x points on eligible hotels booked on amextravel.com. Rates & Fees	Apply now View details	Compare	loading Fetching your data...
HSBC Cash Rewards Mastercard® credit card		None	$0	15.24%, 19.24% or 25.24% variable	Earn unlimited 1.5% cash rewards on purchases. See Rates and Fees.	Apply now View details	Compare	loading Fetching your data...
HSBC Gold Mastercard® credit card		None	$0	14.24%, 20.24% or 25.24% variable	An 15 months 0% intro APR period on both purchases and balance transfers, plus zero foreign transaction fees, makes this is a strong well-rounded card. See Rates and Fees	Apply now View details	Compare	loading Fetching your data...
PenFed Pathfinder Rewards American Express® Card		None	$0	12.99% to 17.99% variable	Earn 25,000 bonus points when you spend $2,500 in the first 90 days from account opening.	Apply now View details	Compare	loading Fetching your data...
Barclaycard Arrival® Plus World Elite Mastercard®		None	$0 intro annual fee for the first year ($89 thereafter)	18.24%, 22.24% or 25.24% variable	Enjoy 70,000 bonus miles after spending $5,000 on purchases in the first 90 days.	Apply now View details	Compare	loading Fetching your data...
Hilton Honors American Express Ascend Card		None	$95	17.99% to 26.99% variable	Earn 125,000 Hilton Honors™ Bonus Points after you spend $2,000 or more in purchases with your new card within the first 3 months of card membership. Rates & Fees	Apply now View details	Compare	loading Fetching your data...
Barclaycard Ring® Mastercard®		None	$0	14.24% variable	Enjoy a 0% intro APR on balance transfers for the first 15 months, then a low ongoing APR of 14.24% variable.	Apply now View details	Compare	loading Fetching your data...
Avianca Vuela Visa® Card		None	$149	15.99% to 25.99% variable	40,000 bonus LifeMiles after first card use	Apply now View details	Compare	loading Fetching your data...
Luxury Card Mastercard® Titanium Card™		None	$195	17.24% variable	Enjoy unique excursions, privileged access to exclusive events and insider opportunities.	Apply now View details	Compare	loading Fetching your data...
Luxury Card Mastercard® Black Card™		None	$495	17.24% variable	Receive an annual $100 air travel credit toward flight-related purchases including airline tickets, baggage fees, upgrades and more.	Apply now View details	Compare	loading Fetching your data...
Luxury Card Mastercard® Gold Card™		None	$995	17.24% variable	Earn 2% point value when redeemed for airfare or cash back through the Luxury rewards program.	Apply now View details	Compare	loading Fetching your data...
Petal Visa Credit Card		None	$0	15.24% to 26.24% variable	Build your credit with no fees: Apply if you're new to credit or have a fair to good score.	Apply now View details	Compare	loading Fetching your data...
Platinum Delta SkyMiles® Credit Card from American Express		None	$195	17.99% to 26.99% variable	Earn 35,000 bonus miles and 5,000 Medallion® Qualification Miles after you make $1,000 in purchases on your new card within your first 3 months. Plus $100 after making a Delta purchase in the same time. Rates & Fees	View details	Compare	loading Fetching your data...
Delta Reserve® Credit Card from American Express		None	$450	17.99% to 26.99% variable	Earn 40,000 bonus miles and 10,000 Medallion® Qualification Miles after you spend $3,000 in purchases on your new card in your first 3 months. Rates & Fees	View details	Compare	loading Fetching your data...

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Why we like: Travelex Money Card

Load GBP, EUR, CAD, AUD, JPY or MXN onto this prepaid travel money card and use it at millions of locations worldwide.

• Not linked to your bank account for safety.
• Convert currency with a 5.50% Foreign Exchange Fee
• Contactless payments
• Reload, withdraw, or replace your card for free.

Find out more Apply now
Read the Travelex Money Card terms and conditions.