Steps to take when your travel card is lost, damaged or stolen

Here’s what to do if your travel money card is lost, damaged or stolen.

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Maybe you’ve misplaced the card or forgotten your PIN — or maybe it was stolen from right under your nose. Don’t panic. Unlike cash, the beauty of losing a travel money card is that it can be replaced.

What do I do if my card is lost, damaged or stolen?

The first thing you should do when you realize your card is missing is call your card provider. Reporting the theft or loss immediately will help protect the funds on your card. Most of the card companies provide 24/7 customer service emergency numbers. Some even accept reverse charges, so it can be as simple as dialing an operator to connect your collect call. If you dial the number directly, you may be charged for the call.

Travelex Money Cardtravelex cash passport
Call the Card Services team immediately to cancel the missing card and use your backup card to access your funds. If both cards are lost or stolen, they can arrange emergency cash replacement via Western Union or Moneygram (subject to availability in your location). Call +1 (877) 414-6359

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What else should you consider?

  • Additional card. If your travel card comes with a complimentary card, make sure to keep them in separate places so they are not lost or stolen together.
  • Have more than one travel money option. In the same vein, it may be wiser to keep your options open when it comes to travel money. What works for you may be a combination of debit, credit and travel money cards.

Having your travel money card lost, stolen or damaged is stressful enough without having to scramble to find your bank’s emergency contact details. Before you travel, enter the relevant contact details in your phone and familiarize yourself with the report process.

Compare Travel Cards here

Updated February 29th, 2020
Name Product Foreign transaction fee Welcome offer Rewards Filter values
Citi® / AAdvantage® Platinum Select® World Elite™ Mastercard®
None
50,000 miles after spending $2,500 in the first 3 months
2x miles on eligible American Airlines purchases, at gas stations and restaurants and 1x miles on all other purchases
Earn 50,000 AAdvantage® bonus miles after you spend $2,500 in the first 3 months.
Capital One® VentureOne® Rewards Credit Card
None
20,000 miles after spending $1,000 in the first 3 months
1.25x miles on all purchases
Earn 20,000 bonus miles once you spend $1,000 on purchases within the first 3 months from account opening.
Delta SkyMiles® Gold American Express Card
None
60,000 miles after spending $2,000 in the first 3 months, plus 10,000 miles after your first anniversary
2x miles on Delta purchases, restaurants and at US supermarkets and 1x miles on all other purchases
Earn 60,000 miles after spending $2,000 in the first 3 months, plus 10,000 miles after your first anniversary. Rates & fees
CardMatch™ from creditcards.com
See terms
See terms
Can't decide on a card? Get personalized credit card offers with CardMatch™.
Hilton Honors American Express Card
None
75,000 points after spending $1,000 in the first 3 months
7x points on Hilton Honors purchases, 5x at US restaurants, US supermarkets and US gas stations, 3x on all other purchases
Earn 75,000 Hilton Honors Bonus Points after you spend $1,000 in purchases on the card within your first 3 months of card membership. Rates & fees

Compare up to 4 providers

Promoted
Travelex Money Card

Why we like: Travelex Money Card

Load GBP, EUR, CAD, AUD, JPY or MXN onto this prepaid travel money card and use it at millions of locations worldwide.

  • Not linked to your bank account for safety.
  • Convert currency with a 5.50% Foreign Exchange Fee
  • Contactless payments
  • Reload, withdraw, or replace your card for free.
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