How to resolve a credit card dispute with your bank | finder.com
How to resolve a credit card dispute with your bank

How to resolve a credit card dispute with your bank

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Learn what options you have when it comes to a credit card dispute and do something about it.

If you have ever had a dispute with your credit card company or bank then you understand how frustrating it can be. When trying to resolve a credit card dispute, you should know that there are a few different things that you can do to help get it resolved.

Steps to resolve a dispute with your bank:

Here are four simple tips you can use when you are resolving a problem with the bank that’s issued your credit card.

  • 1. Get in touch with your bank

Start at your local branch to talk to one of the staff members or the manager of the credit department and ask them to review your problem. You can contact the head office if this situation has not been resolved at the branch. You will probably be asked who you were speaking to at your branch so make sure that you have taken down the names of all your contacts.

Remember to stay calm when dealing with these banking professionals.

  • 2. State your problem clearly

Communicate exactly what the problem is so that they can fully understand the issue to get it taken care of. Stay calm during the conversation, state the facts clearly and let them know how you would like this resolved.

  • 3. Do not stop making payments

You should always make at least the minimum payment to your credit card when you are in dispute with the company. You may have to pay penalty fees if you don’t and interest will continue to add onto your balance.

  • 4. When all else fails…

When you have not received any results from head office you can contact The Federal Reserve and make a complaint via their consumer complaint form. Go to the website at www.federalreserve.gov and fill out a dispute form by clicking contact and then consumer assistance.

While it can be a somewhat lengthy process to resolve a dispute with your credit card issuer, you should be able to get closure on the matter by using these two methods. A lot of people get into trouble by losing their temper. Don’t let this happen to you – stay calm and the issue will get resolved.

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Updated February 20th, 2019
Name Product Filter values Annual Fee APR for Purchases (Purchase Rate) Intro APR for Balance Transfer
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17.24% to 25.99% variable
0% for the first 15 months (then 17.24% to 25.99% variable)
0% intro APR for 15 months from account opening on purchases and balance transfers.
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15.24% to 26.24% variable
0% for the first 15 months (then 15.24% to 26.24% variable)
Earn a $150 bonus statement credit after you spend $1,000 on purchases in the first 3 months. Rates & Fees
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17.24% to 25.99% variable
0% for the first 15 months (then 17.24% to 25.99% variable)
0% intro APR for 15 months from account opening on purchases and balance transfers.
$0 annual fee for the first year ($95 thereafter)
18.24% to 25.24% variable

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Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months.
$95
15.24% to 26.24% variable
0% for the first 12 months (then 15.24% to 26.24% variable)
Earn $200 bonus cash back after you spend $1,000 on purchases in the first 3 months. Rates & Fees
$0
15.24% to 26.24% variable
0% for the first 15 months (then 15.24% to 26.24% variable)
Earn a $150 statement credit after you spend $1,000 or more in purchases with your new card within the first 3 months of card membership. Rates & Fees
$450
19.24% to 26.24% variable

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Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months.
$550
None (Charge Card)

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Get 5x Membership Rewards® points on flights booked directly with airlines or with American Express Travel and 5x points on eligible hotels booked on amextravel.com. Rates & Fees
$0
14.24% variable
0% for the first 15 billing cycles (then 14.24% variable)
A low, variable APR on purchases, balance transfers and cash advances.
$0 annual fee for the first year ($89 thereafter)
18.24%, 22.24% or 25.24% variable
0% for the first 12 billing cycles (then 18.24%, 22.24% or 25.24% variable)
Enjoy 70,000 bonus miles after spending $5,000 on purchases in the first 90 days.
$0 annual fee for the first year ($95 thereafter)
17.99% to 26.99% variable

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30,000 bonus miles after you use your new card to make $1,000 on purchases within the first 3 months. Rates & Fees
$0
17.99% to 26.99% variable

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Earn 10,000 bonus miles after spending $500 in purchases on your new card in your first 3 months of card membership. Rates & Fees
$95
17.99% to 26.99% variable

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Earn 125,000 Hilton Honors™ Bonus Points after you spend $2,000 or more in purchases with your new card within the first 3 months of card membership. Rates & Fees
$0
17.99% to 26.99% variable

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Earn 75,000 Hilton Honors™ Bonus Points after you spend $1,000 in purchases on the card within your first 3 months of card membership. Rates & Fees
$0
12.99% to 17.99% variable
0% for the first 12 months (then 12.99% to 17.99% variable)
Earn 25,000 bonus points when you spend $2,500 in the first 90 days from account opening.
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11.99% to 17.99% variable
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2% cash back for all PenFed Honors Advantage members and 1.5% cash back on all purchases made with your card.
$0
11.99% to 17.99% variable
0% for the first 12 months (then 11.99% to 17.99% variable)
Earn 5x points on gas at the pump and 3x points on groceries. Earn 1x points on all other purchases.
$0
15.24%, 19.24% or 25.24% variable
0% for the first 15 months (then 15.24%, 19.24% or 25.24% variable)
Earn unlimited 1.5% cash rewards on purchases. See Rates and Fees.
$0
13.24%, 17.24% or 21.24% variable
0% for the first 18 months (then 13.24%, 17.24% or 21.24% variable)
An 18 months 0% intro APR period on both purchases and balance transfers, plus zero foreign transaction fees, makes this is a strong well-rounded card. See Rates and Fees
$0
16.24% to 22.24% variable
1.99% for the first 6 monthly billing cycles (then 16.24% to 22.24% variable)
1% cash back to the nonprofits, K-12 schools, colleges and religious organizations of your choice.
$495
17.24% variable
0% for the first 15 billing cycles (then 17.24% variable)
Receive an annual $100 air travel credit toward flight-related purchases including airline tickets, baggage fees, upgrades and more.
$195
17.24% variable
0% for the first 15 billing cycles (then 17.24% variable)
Enjoy unique excursions, privileged access to exclusive events and insider opportunities.
$995
17.24% variable
0% for the first 15 billing cycles (then 17.24% variable)
Earn 1x points when redeemed for airfare through the Luxury rewards program.
$0
15.24% to 26.24% variable

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The First Access Card is a true Visa® credit card that does not require perfect credit for approval.
$0
9.24% to 17.99% variable
0% for the first 12 months (then 9.24% to 17.99% variable)
Low APR on all purchases including cash advances.
$0
11.99% to 17.99% variable
4.99% for the first 12 months (then 11.99% to 17.99% variable)
Earn a $100 bonus after spending $1,500 on purchases in the first 90 days from account opening.
$0 to $99
20.24% to 26.24% variable

N/A

Get 1% cash back rewards on eligible purchases.
$0 to $99
20.24% to 26.24% variable

N/A

Get 1% cash back rewards on eligible purchases including gas, groceries, and services such as mobile phone, internet, cable and satellite TV.
$0 to $99
20.24% to 26.24% variable

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Get 1% cash back rewards on eligible purchases and double cash back rewards at the NASCAR.com Superstore.
$0 to $99
23.9% fixed

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The Indigo® Platinum Mastercard® Credit Card is specifically designed for those with less than perfect credit.
$48
9.99% fixed

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This secured card can help you rebuild your credit with an initial deposit of $200 to $1,000.
$35
19.64% variable

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A secured Visa® credit card that helps you build your credit quickly.
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14.74% variable

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No minimum credit score and no credit history required.
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Build or rebuild your credit with this secured card.

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Kyle Morgan

Kyle Morgan is a producer for finder.com who has worked for the USA Today network and Relix magazine, among other publications. He can be found writing about everything from the latest car loan stats to tips on saving money when traveling overseas. He lives in Asbury Park, where he loves exploring new places and sipping on hoppy beer. Oh, and he doesn't discriminate against buffalo wings — grilled or fried are just fine.

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