Learn what options you have when it comes to a credit card dispute and do something about it.
If you have ever had a dispute with your credit card company or bank then you understand how frustrating it can be. When trying to resolve a credit card dispute, you should know that there are a few different things that you can do to help get it resolved.
Steps to resolve a dispute with your bank:
Here are four simple tips you can use when you are resolving a problem with the bank that’s issued your credit card.
1. Get in touch with your bank
Start at your local branch to talk to one of the staff members or the manager of the credit department and ask them to review your problem. You can contact the head office if this situation has not been resolved at the branch. You will probably be asked who you were speaking to at your branch so make sure that you have taken down the names of all your contacts.
Remember to stay calm when dealing with these banking professionals.
2. State your problem clearly
Communicate exactly what the problem is so that they can fully understand the issue to get it taken care of. Stay calm during the conversation, state the facts clearly and let them know how you would like this resolved.
3. Do not stop making payments
You should always make at least the minimum payment to your credit card when you are in dispute with the company. You may have to pay penalty fees if you don’t and interest will continue to add onto your balance.
4. When all else fails…
When you have not received any results from head office you can contact The Federal Reserve and make a complaint via their consumer complaint form. Go to the website at www.federalreserve.gov and fill out a dispute form by clicking contact and then consumer assistance.
While it can be a somewhat lengthy process to resolve a dispute with your credit card issuer, you should be able to get closure on the matter by using these two methods. A lot of people get into trouble by losing their temper. Don’t let this happen to you – stay calm and the issue will get resolved.
