Up to $800 off select Surface Duo, starting at $649.99
What can I buy from the Microsoft Store?
When you shop online at the Microsoft Store, you’ll be able to browse all the latest devices, software and entertainment produced by Microsoft. Whether you want to order the latest Surface tablet or a new Xbox, buying directly from Microsoft is a great option.
A large selection of laptops, desktops, phones and tablets are available from the Microsoft Store. There’s also a surprising amount of media like books, games and apps to choose from. Gamers are sure to get excited about the newest Xbox and VR equipment, too. Check out just how much great technology the Microsoft Store has to offer by browsing these categories.
Shipping, delivery and payments
Can I get free delivery?
Yes! All orders purchased through the Microsoft Store ship for free, no matter how much you spend.
All orders ship standard for free, but if you want to your order to get to you faster, you can choose from these shipping methods:
|Shipping option||Cost||Delivery speed|
|Standard||FREE||3–7 business days|
|Select||$4.99||3–4 business days|
|Expedited||$9.99||2–3 business days|
|Express||$16.99||1–2 business days|
- Business days are Monday through Friday 8:00 AM to 5:00 PM, excluding holidays and weekends.
- Orders placed on a weekend or holiday or after 1pm ET will be processed on the next business day.
- Delivery times can vary for custom products.
How can I track my order?
Look for an email from Microsoft notifying you that your order has shipped. You should find a link to its tracking information here.
Otherwise, head to the Microsoft Store website and click on Order tracking at the bottom of any page. On the next screen, you’ll be asked to either log into your existing Microsoft account or create a new one. Once you complete this step, you can view the status of your order.
Microsoft Store accepts Visa, Mastercard, Discover, American Express, Microsoft Store balance and gift cards.
To pay using Microsoft store balance, make sure you’re signed into your account at checkout. Then, select the Microsoft account option from the payment options at checkout.
If you have an auto-renewed Microsoft subscription and would like to change the payment method associated with that service, follow these steps:
- Sign into your Microsoft account and click on Services and subscriptions.
- Find the subscription you want to change, then click Change how you pay. Note: if you don’t see this option, it could be that auto-renew is not turned on. Thus, you won’t be able to change the payment method because that means it has already been paid for and will end when it expires.
- Choose a new way to pay from the list, or select Add a new way to pay and follow the instructions.
What is Microsoft Store’s return policy?
Digital purchases such as apps and game downloads are non-refundable, though devices and other items may be eligible for return within 30 days of purchase. Find out if your item is returnable by logging into your Microsoft Store online account and requesting a return or exchange.
Can I exchange my item?
In many cases, yes, you can exchange your Microsoft Store item for a different one. But you’ll have to check with the customer service team for approval before you can start the return or exchange process.
Are Microsoft Store returns free?
Yes! If your item is eligible for a return, you can ship it back to Microsoft for free.
How do I return an item to Microsoft Store?
To see if your item is eligible for a return or exchange:
- Log into your Microsoft account and click Order history.
- Find the order/item you wish to return and click the Request a return button.
- If you don’t see the Request a return button, your item may not be eligible for a return.
- Follow the instructions on the screen to get your free pre-paid return shipping label.
Microsoft Store returns address
During the return request process, you will see instructions to print out your free pre-paid return label. The correct returns address will already be printed on it. If you have questions about how to get your shipping label or why your item may not be eligible for a return, you’ll have to contact Microsoft customer support through its automated help system online. There, you can ask the virtual assistant to speak to a person and then select your question/concern from the dropdown menu that comes up.
When’s the next sale?
Look for deals and sales from the Microsoft Store around graduation season, back-to-school season and major shopping holidays like Black Friday and Cyber Monday.
If you’re a student or teacher, you can get the full version (not a trial!) of Office 365 for free by clicking on Office for students or Office 365 for schools at the bottom of any page on its website. There are also special deals for students and parents on the Deals for students and parents link at the bottom of the page.
Top gift picks from Microsoft
Rise of the Tomb Raider
Halo: The Master Chief Collection Digital
Xbox One S 500GB Console - Forza Horizon 3 Bundle
Office 365 Home
Microsoft Surface Studio 1TB
Or check this out:Back to top
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