How to cancel Netflix

A step-by-step guide to canceling your account.

Last updated:

We value our editorial independence, basing our comparison results, content and reviews on objective analysis without bias. But we may receive compensation when you click links on our site. Learn more about how we make money from our partners.

Streaming services don’t always make their cancellation procedures clear. Thankfully, you can cancel your Netflix subscription with little hassle.

Canceling your Netflix account

  1. Sign in to Netflix.
  2. Click the down arrow at the top right of the page, next to your profile name.
  3. Select the Account section.
  4. Under Membership and billing, click the gray Cancel membership box.
  5. Click Finish cancellation to confirm you want to cancel.

And there you have it: You’re now unsubscribed from Netflix. You can use your Netflix account until the end of your current billing period or free trial.

VIDEO: Step-by-step instructions for canceling Netflix

Watch our step-by-step video tutorial to canceling your Netflix account.

Consider a streaming alternative

Name Product Service type Pricing Free trial 4K or UHD Number of devices Simultaneous streams
On-demand streaming
$5.99
30 days
Yes
99
1
On-demand streaming
$6.99
7 days
Yes
10
4
Sports
$4.99
No
No
99
3
Pay TV
$25
7 days
No
3
3
On-demand streaming
$8.99
30 days
Yes
99
2

Compare up to 4 providers

FAQ

Was this content helpful to you? No  Yes

Ask an Expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder.com provides guides and information on a range of products and services. Because our content is not financial advice, we suggest talking with a professional before you make any decision.

By submitting your comment or question, you agree to our Privacy and Cookies Policy and Terms of Use.

Questions and responses on finder.com are not provided, paid for or otherwise endorsed by any bank or brand. These banks and brands are not responsible for ensuring that comments are answered or accurate.

64 Responses

  1. Default Gravatar
    CarmaliteOctober 23, 2019

    i want to cancel my Netflix account but forgot my password,I haven’t used it for the past three months but still a debit order goes of my account every month.please what can I do

    • Avatarfinder Customer Care
      BrianOctober 24, 2019Staff

      Hi there,

      Thanks for reaching out to us here. If you’ve forgotten your password, the first thing that you should do is visit Netflix’s password recovery page.

      From here you’ll be able to choose the method that you would like to use to reset your password, either through email, text message or by providing your billing information if neither of those are available to you. If you choose to reset your password, please know that you’ll have 24 hours to use the link provided by Netflix though email or 20 minutes to use the link sent through text messaging before they expire and you have to request a new one. If you don’t see an email from them, be sure to check your spam and junk mail folders too.

      Once your password is reset, you can use the steps listed in the article above to cancel your account.

      All the best,
      Brian

  2. Default Gravatar
    BozanaOctober 15, 2019

    I tried to cancel Netflix through the account menu but there is no Cancel membership button. On billing details I can see only 2 old bills from 2018., but I keep regularly getting bills every month. What can I do about it?

    • Avatarfinder Customer Care
      BrianOctober 15, 2019Staff

      Hi there,

      Thanks for reaching out to us here – that sounds like a frustrating experience. If you are for some reason unable to cancel your Netflix account through the account menu, you will have to contact your billing company who can help you take care of the cancellation process manually. There should be a link in your account page that can get you in touch with your billing company, but if that doesn’t appear either then I would recommend getting in contact with Netflix to sort this out.

      Hope this helps!
      Brian

  3. Default Gravatar
    ma.October 9, 2019

    1. I would like to ask why I was charge for 550 pesos fee in my phone billing plan since i did not sign in to Netflix? I only click the free trial ?
    2. how could i unsubscribe? since i did not sign in??? because if you click unsubscribe you will ask me AGAIN to sign in ?
    3. I don’t have an account with the Netflix
    PLEASE HELP ME WITH THIS PROBLEM BECAUSE I DON’T HAVE MONEY TO PAY FOR IT!

    • Avatarfinder Customer Care
      BrianOctober 9, 2019Staff

      Hi there,

      It’s difficult to say why you would have been charged by Netflix if you didn’t sign up with them, though if you did sign for a free trial then you would have been charged as soon as the trial period ended. If you did not sign up for an account or trial and have received an erroneous charge from Netflix, I would recommend contacting their customer support online or by phone to get more information and see if there’s anything that can be done on their end to help fix this.

      Hope this helps,
      Brian

  4. Default Gravatar
    joanneOctober 1, 2019

    I canceled my subscriptionon July21, 2019.
    I keep getting emails that i have not made my monthly payments.
    Can this be stopped please
    thank you.
    recieved confirmation from netflix

    • Avatarfinder Customer Care
      BrianOctober 1, 2019Staff

      Hi Joanne,

      If you’ve officially cancelled your account, then you should not be receiving any payment requests from Netflix. If your payment information has become invalid without cancelling the account (such as if a debit card you used to pay for your subscription expired) then you would have received a communication from Netflix telling you about it, and that your account is suspended until your payment info was updated.

      However, if you did cancel your subscription and have been getting repeated emails claiming you need to update your payment information, it’s possible that what you’ve received is not from Netflix at all, but actually a scam email that is trying to get you to put in personal information. Netflix will never send emails asking for any sort of personal information such as payment details or account login information. If you’re not sure if the emails are legit, you can report it to Netflix’s Help Center or forward the message to phishing@netflix.com so they can handle it.

      Hope this helps,
      Brian

  5. Default Gravatar
    DoneetaAugust 4, 2019

    I want to cancell my 30 day free trial before I get charged. How do I do it?

    • Avatarfinder Customer Care
      nikkiangcoAugust 5, 2019Staff

      Hi Doneeta,

      Thanks for getting in touch!

      If you want to cancel your Netflix account before you get charged for your first month, cancel your Netflix subscription before the end of your first 30 day trial ends.

      Canceling your Netflix account
      1. Sign in to Netflix.
      2. Click the down arrow at the top right of the page, next to your profile name.
      3. Select the Account section.
      4. Under Membership and billing, click the gray Cancel membership box.
      5. Click Finish cancellation to confirm you want to cancel.

      If you cancel early, you can continue to watch Netflix until your account automatically closes at the end of your current billing period — even if you’re on a free trial. You will not be charged again unless you restart your account.

      If your account is charged via a billing company and if you do not see the cancellation option in your account, you will need to cancel the account with your billing company. On your Account page, you will see either a link to guide you through the cancellation process with your billing company, or instructions to contact your billing company to cancel.

      Hope this was helpful. Don’t hesitate to message us back if you have more questions.

      Best,
      Nikki

  6. Default Gravatar
    MarkJuly 28, 2019

    Please can you cancel my Netflix account as I don’t know my password and can’t get in to do so .

    • Avatarfinder Customer Care
      fayemanuelJuly 29, 2019Staff

      Hi Mark,

      Thanks for contacting Finder.

      Please call or chat with Netflix online representative on their official page for the cancellation of the service.

      Kind Regards,

      Faye

  7. Default Gravatar
    KrishaJuly 26, 2019

    I made my account but I immediately cancelled my subscription a couple of minutes after making my account. I then got an email that my subscription will end on the 24th of August. Will still pay for one whole month?

    • Avatarfinder Customer Care
      BellaJuly 27, 2019Staff

      Hi Krisha,

      Thanks for your inquiry.

      No. you will not pay any membership charges anymore once you cancel your Netflix account. If you cancel early, you can still continue to watch Netflix until your account automatically closes at the end of your current billing period.

      To see when your account will close, you can simply click on the ‘Billing details’ link on your Account page.

      Kind regards,
      Bella

  8. Default Gravatar
    ChristineMay 9, 2019

    How do I close the account of a subscriber who recently died? I have Power of Attorney but do not have User/Account numbers.

    • Avatarfinder Customer Care
      JeniMay 9, 2019Staff

      Hi Christine B,

      Thank you for getting in touch with Finder.

      Sorry to hear your loss.

      You may process cancellation online if you have access. Otherwise, please call or chat with Netflix online representative on their official page for the cancellation of the service.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  9. Default Gravatar
    MikindoMay 7, 2019

    I would like to cancel my Netflix account. How do I go about it?

    • Avatarfinder Customer Care
      MaiMay 7, 2019Staff

      Hi Mikindo,

      Thank you for reaching out.

      You may follow the steps below on how to cancel a Netflix account.
      -Sign in to Netflix.
      -Click the down arrow at the top right of the page, next to your profile name.
      -Select the Account section.
      -Under Membership and billing, click the gray Cancel membership box.
      -Click Finish cancellation to confirm you want to cancel.

      Hope this helps! 😊

      Kind Regards,
      Mai

  10. Default Gravatar
    ChrisMay 2, 2019

    I cancelled my account last month never used it first month was free but I paid $8, was supposed to get money back if I cancelled in time haven’t received money yet. What do I do?

    • Avatarfinder Customer Care
      JeniMay 4, 2019Staff

      Hi Chris,

      Thank you for getting in touch with Finder.

      Sorry to hear that you’ve paid for Netflix service but never used. Please log in on your Netflix account online and get in touch with them so they can look into this. You may chat with their online representative or call them where contact info is at the lower part of the Netflix page.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

Go to site