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Credit card concierge services: Which can help you find yeast?

We tested three of the top concierge services to see who would rise to the occasion in a time of knead.

Updated

Fact checked
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You may have heard of this crazy thing called bread. It’s sort of a big deal right now.

Yes, hundreds of presumably bored bakers-to-be have turned to bread making to fill the crushing void created by restaurant and bar closures. There are even podcasts devoted to making bread.

And wouldn’t you know it, when a great throng of society decides to pick up a hobby all at once, there are shortages. Yeast shortages.

To be fair, I can understand hoarding yeast a little more than I can understand hoarding toilet paper. You can’t — or shouldn’t — eat toilet paper.

Yearning for yeast

A few weeks back, we used the toilet paper shortage as an opportunity to put credit card concierge services to the test: Which could find us some toilet paper? To my chagrin, Finder publisher Megan Horner ran away the victor with fast and impressive results from Luxury Card’s concierge app.

But why trust just one test when you can perform two? The Finder credit card team asked the same three credit card concierge services for help in finding yeast and flour:

Like last time, our approach was simple. We contacted our respective concierge services at the same time and asked for the nearest stores that carried flour and yeast. We also chose one address to center our request around, this time near San Diego.

Credit card concierge test results

Here’s a look at how each concierge service fared this time around.

Time to connectPerformed the task?Promised turnaroundActual turnaroundNumber of optionsFound yeast?
Amex Platinum CardLess than a minuteYesWithin 12 hours8.5 hours3Yes (online delivery only)
Luxury Card Gold CardImmediatelyYesWithin 3 hours3 hours, 10 minutes8No (available the next morning)
Sapphire Reserve1 minuteYesWithin 6 hours4.5 hours2No

Liza: Amex Platinum Card

If you read our last concierge test, you know that Amex left Liza high and dry on toilet paper. The concierge rep stated that calling stores and checking availability was not a service the concierge performed.

Amex sang a different tune this time around. The concierge representative mentioned she could do the research and circle back with in-store and delivery options. The catch: They needed about 12 hours.

Sure enough, the rep took advantage of that 12-hour time frame: Liza received an email with nearby stores carrying flour or yeast at 8:34 p.m. So, about an 8-and-a-half-hour wait for a response.

Two of the representative’s three stores carried yeast, albeit through online orders only. One of these stores was roughly 40 miles away – not a convenient stop if you’re currently self-isolating.

The Platinum Card from American Express Conversation

Megan: Luxury Card Gold Card

As the victor of our last concierge test, Megan didn’t take long to show her true colors:
Luxury card mastercard gold card conversation
Megan once again received an immediate response from the Luxury Card Gold Card app. However, the rep noted she would email the results of her research within three hours.

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To be fair, the concierge asked when Megan wanted to pick up the flour and yeast. Megan suggested in the evening after work, so it’s possible if Megan asked to pick it up earlier, the rep would have offered results faster.

Luxury Card Mastercard Gold Card

Ultimately, Megan got her results at 1:10 PM the same day. Of the eight listed stores, only a few had flour — and none had yeast. As consolation, the concierge rep offered Megan a site with information on yeast substitutes. Enjoy your weird chewy bread, Megan.

Steve: Sapphire Reserve

My last experience with Sapphire Reserve‘s concierge service was perfectly acceptable. I called, made my request, and received an answer much later that day.
I didn’t expect a different result with my yeast request. But I got a little extra TLC from Jordan, my rep, who asked several clarifying questions about this yeast and flour, including:

  • If I wanted to go to a store to pick it up or have it delivered to my car
  • If I had specific brands in mind
  • If I had certain quantity needs
  • What my budget was for these purchases

It was nice! Granted, I don’t really need yeast, but it’s great that the service is so thorough.

After clarifying my request, she asked if I wanted to be placed on hold to wait for the results. If I truly wanted to win this experiment, I would have said yes. Instead, I let her know that she could email me before 4 p.m.
Jordan called back two hours later with one more question about how far I was willing to travel. Then at 2:32 p.m., I received my results: two stores, neither of which had yeast.
Chase Sapphire Reserve Response

Quality rises

Our results were much closer this time around: All three concierge services ultimately delivered on our request — or at least tried to deliver. The biggest difference came down to turnaround for results.

Still, we’re pretty impressed with the thought each concierge rep put into our requests. I was practically interrogated for my yeast preferences, and Megan even received a few guides on how Luxury Card concierge can help during the pandemic. Super thoughtful!

If you haven’t used the concierge service on your credit card, give it a try! At the very least, it can take research off of your plate, providing breathing room in a busy schedule. Stay tuned for the next round in our concierge test, where we’ll throw another concierge service in the baker’s mix.

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