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How to cancel your Amazon Prime Video account step by step

You don’t have to keep a streaming service you don’t want — here’s how to find your way out.

Updated

If you find yourself with a Prime Video account and aren’t sure how to cancel it, here comes help. Find out the differences between Prime Video and the full Prime account, then decide the best way to get rid of your Video account.

How to cancel your Amazon Prime Video-only account

  1. Visit PrimeVideo.com and use your Amazon credentials to sign in to your Prime Video account.
  2. After signing in, click Watch on Amazon in the center of the page.
  3. You’ve already signed in to Prime Video, but you’ll need to use the same credentials to sign in again — this time to Amazon.
  4. From Your account page, click Edit within the box marked Prime.
  5. Click Update your settings within the box marked Manage membership and wait for another dropdown list to appear.
  6. Click End Membership and confirm your cancellation.

How to cancel your Amazon Prime Video account when it’s through a Prime membership

  1. Use your credentials to sign in to your Amazon account.
  2. Find and hover over the Account & Lists section at the top of the page.
  3. Click on the Your Prime Membership link from the dropdown list.
  4. Click Update your settings within the box marked Manage membership and wait for another dropdown list to appear.
  5. Click End Membership and confirm your cancellation.

These steps cancel your Amazon Prime membership entirely. It’s unclear if you can continue using Prime benefits after you cancel. Still, it’s possible to get a refund if you don’t use those benefits after your last membership charge.

What’s the difference between Prime Video and Amazon Prime?

Prime Video is solely a streaming service offered by Amazon for $8.99 a month. Amazon Prime is a membership that includes Prime Video, two-day shipping and other features for $12.99 a month. This minor difference establishes what’s at risk when you decide to cancel your Amazon Prime Video account.

SubscriptionPriceFeatures
Prime Video$8.99 a month
  • 30-day free trial
  • Access to 1,000+ Prime movies and TV shows and offline viewing
Prime monthly$12.99 a monthAll the features of Prime Video, plus:

  • Prime Video features
  • Free 2-day shipping
  • Access to ad-free Prime Music
  • Cloud Drive photo storage
Prime annual$119 a yearAll the features of Prime monthly, plus:

  • Prime Video
  • Prime features
  • 23% discount with monthly subscription

What happens if these steps don’t work?

If you can’t seem to sort out how to cancel your Amazon Prime Video membership, go to the Amazon Help page. Decide if your needs are better met by an Amazon Bot, a list of FAQs or a on the phone with a real person.

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Get three streaming services and save with the Disney+ bundle package

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Consider a streaming alternative

Name Product Service type Pricing starts at Free trial 4K or UHD Number of devices Simultaneous streams
The Disney Bundle
On-demand streaming, Sports
$12.99
No
Yes
10
4
Hulu
On-demand streaming
$5.99
30 days
Yes
99
1
Disney+
On-demand streaming
$6.99
No
Yes
10
4
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