Visa Signature concierge service, explained |
A couple being served food in bed by a concierge

Visa Signature concierge service explained

We value our editorial independence, basing our comparison results, content and reviews on objective analysis without bias. But we may receive compensation when you click links on our site. Learn more about how we make money from our partners.

Complimentary perks to keep you on the move, no matter where you are.

While all Visa cards come with a few perks to make traveling easier — such as rental car insurance or emergency card replacement — Visa Signature cards’ premium rewards and benefits can make your trips run even smoother.

Our pick for a Visa Signature card

Chase Sapphire Preferred® Card

  • Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
  • Chase Sapphire Preferred named "Best Credit Card for Flexible Travel Redemption" - Kiplinger's Personal Finance, June 2018
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 60,000 points are worth $750 toward travel
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards
Read less
Read more

Compare Visa Signature concierge credit cards.

The cards in this table offer Visa Signature benefits. If you’re interested in the concierge service, verify that the card you’re looking at features this before you apply.

Name Product Filter values Rewards Purchase APR Annual Fee
2x points on travel and dining. 1x points on all other purchases
18.24% to 25.24% variable
Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months.
5% on up to $2,000 each activated quarter on two categories combined (1% after), 2% on one everyday category and 1% on all other purchases
16.24% to 25.74% variable
When you spend $500 on your card within the first 90 days, you’ll receive a $150 cash back bonus. Rates & Fees
5% on office supplies, Internet, cable and phone up to $25,000 combined annually; 2% on gas and dining up to $25,000 combined annually; 1% on all other purchases
15.49% to 21.49% variable
$500 bonus cash back after you spend $3,000 in the first 3 months
3x on travel, shipping, Internet, cable, phone and online ads up to $150,000 combined annually; then 1x after and on all other purchases
18.24% to 23.24% variable
80,000 bonus points after you spend $5,000 on purchases in the first 3 months after account opening. That's $1,000 toward travel rewards when you redeem through Chase Ultimate Rewards®
2x miles on all purchases and 10x miles at
17.99%, 22.74% or 25.24% variable
$0 intro annual fee for the first year ($95 thereafter)
Earn 50,000 bonus miles after spending $3,000 on purchases within the first 3 months from account opening.

Compare up to 4 providers

Back to top

What is the Visa Signature concierge service?

Concierge services

The Visa Signature concierge service is a program that offers specific 24/7 concierge services to Visa Signature cardholders.

What can Visa Signature concierge service do?

Visa’s concierge service helps busy travelers save time by taking the stress of planning and coordinating off their hands. Services include:

  • Travel coordination.
    Visa Signature concierge does travel research, trip planning and books airline tickets or hotel stays.
  • Sports and entertainment.
    While you’re not likely to get a sold-out show, Visa Signature concierge can help you book tickets.
  • Dining reservations.
    Visa Signature concierge provides reservation services as well as recommendations based on requests.
  • Shopping.
    This includes gift recommendations and gift deliveries.

How to contact Visa Signature concierge

You can reach the concierge service 24/7 by calling Visa’s toll-free phone number: 800-953-7392. For calls outside of the US, you can call collect: 630-350-4551.

You can also email your request to Visa through the concierge website.

Is Visa Signature concierge service worth it?

The more you choose to use the concierge service, the more you’ll benefit.

While using the service to make last-minute hotel reservations or flight bookings won’t save you much stress, calling ahead of time to arrange future plans can save you time.

Ultimately, the concierge service is a useful perk that some will find more useful than others. But at no personal cost for access to the service beyond the cost of your card, you aren’t losing out if you don’t make the most of it.

Back to top

How to make the most out of Visa Signature concierge

Making the most of your concierge service means making some changes to the way you plan travel and other events. Here are some tips for using your concierge service effectively.

  • Plan ahead.
    While your Visa Signature concierge service can take care of certain services for you, it’s still limited by availability. Your concierge service won’t fare any better than you when trying to book a flight on a date close to your desired departure.
  • Know what you want.
    While your Visa Signature concierge service can perform research to help you narrow choices, they won’t necessarily be able to offer recommendations on all fronts. Have an idea of what sort of hotel or dining experience you want before calling concierge service for help.
  • Delegate.
    Take a look at your task list and figure out which items you could pass on to your concierge service, such as making supply orders, calling businesses to gather basic information or sending in a print order to a copy shop.

What other concierge credit card programs are there?

A variety of cards other than Visa come with concierge services, including certain Citi and American Express cards. Be sure to compare your options.

Back to top

Bottom line

A concierge service covers basic tasks you’d otherwise have to do yourself, making it a nice perk considering it’s included with the card. With a few adjustments to your routine, you could utilize this service to make travel planning less stressful and time-consuming.

Take a look at the rest of your Visa Signature benefits to see how a Visa Signature card can make your travel less stressful.

Frequently asked questions

Back to top

Images: Shutterstock

Was this content helpful to you? No  Yes

Ask an Expert

You are about to post a question on

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked provides guides and information on a range of products and services. Because our content is not financial advice, we suggest talking with a professional before you make any decision.

By submitting your comment or question, you agree to our Privacy and Cookies Policy and Terms of Use.

Questions and responses on are not provided, paid for or otherwise endorsed by any bank or brand. These banks and brands are not responsible for ensuring that comments are answered or accurate.
Go to site