Visa Signature concierge service explained

Complimentary perks to keep you on the move, no matter where you are.

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While all Visa cards come with a few perks to make traveling easier — such as rental car insurance or emergency card replacement — Visa Signature cards’ premium rewards and benefits can make your trips run even smoother.

Our pick for a Visa Signature card

U.S. Bank Cash+™ Visa Signature® Card

  • Earn up to $550 cash back in the first year.
  • $150 bonus after spending $500 in eligible net purchases within the first 90 days of account opening.
  • 5% cash back on your first $2,000 in combined eligible net purchases ($100 per quarter) on two categories you choose. That adds up to $400 cash back!
  • 2% cash back on your choice of one everyday category, like gas stations or grocery stores.
  • 1% cash back on all other eligible net purchases.
  • No limit on total cash back earned.
  • 0% Intro APR on balance transfers for 12 billing cycles. After that, a variable APR currently 15.49% - 24.99%
  • No annual fee*
  • Great Offer from U.S. Bank, a 2019 World's Most Ethical Company® - Ethisphere Institute, February 2019
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See Rates & Fees

Compare Visa Signature concierge credit cards.

The cards in this table offer Visa Signature benefits. If you’re interested in the concierge service, verify that the card you’re looking at features this before you apply.

Name Product Filter values Rewards Purchase APR Annual fee
Capital One® VentureOne® Rewards Credit Card
1.25x miles on all purchases and 10x miles at
0% intro for the first 12 months (then 13.74%, 19.74% or 23.74% variable)
Earn 20,000 bonus miles once you spend $1,000 on purchases within the first 3 months from account opening.
CardMatch™ from
See terms
See issuer's website
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Can't decide on a card? Get personalized credit card offers with CardMatch™.
Capital One® Quicksilver® Cash Rewards Credit Card
1.5% cash back on all purchases
0% intro for the first 15 months (then 15.74%, 21.74% or 25.74% variable)
Earn unlimited 1.5% cash back on every purchase, every day.
Chase Sapphire Preferred® Card
2x points on travel and dining and 1x points on all other purchases
17.49% to 24.49% variable
Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months.
Capital One® Venture® Rewards Credit Card
2x miles on all purchases and 10x miles at
17.49%, 22.24% or 24.74% variable
$0 intro annual fee for the first year ($95 thereafter)
Earn 50,000 bonus miles after spending $3,000 on purchases within the first 3 months from account opening.

Compare up to 4 providers

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What is the Visa Signature concierge service?

Concierge services

The Visa Signature concierge service is a program that offers specific 24/7 concierge services to Visa Signature cardholders.

What can Visa Signature concierge service do?

Visa’s concierge service helps busy travelers save time by taking the stress of planning and coordinating off their hands. Services include:

  • Travel coordination.
    Visa Signature concierge does travel research, trip planning and books airline tickets or hotel stays. They can also put you in touch with chauffeured driving services to help you move around town.
  • Sports and entertainment.
    While you’re not likely to get a sold-out show, Visa Signature concierge can help you book tickets.
  • Dining reservations.
    Visa Signature concierge provides reservation services as well as recommendations based on requests.
  • Shopping.
    This includes gift recommendations and gift deliveries.

How to contact Visa Signature concierge

You can reach the concierge service 24/7 by calling Visa’s toll-free phone number: 800-953-7392. For calls outside of the US, you can call collect: 630-350-4551.

You can also email your request to Visa through the concierge website.

Is Visa Signature concierge service worth it?

The more you choose to use the concierge service, the more you’ll benefit.

While using the service to make last-minute hotel reservations or flight bookings won’t save you much stress, calling ahead of time to arrange future plans can save you time.

Ultimately, the concierge service is a useful perk that some will find more useful than others. But at no personal cost for access to the service beyond the cost of your card, you aren’t losing out if you don’t make the most of it.

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How to make the most out of Visa Signature concierge

Making the most of your concierge service means making some changes to the way you plan travel and other events. Here are some tips for using your concierge service effectively.

  • Plan ahead.
    While your Visa Signature concierge service can take care of certain services for you, it’s still limited by availability. Your concierge service won’t fare any better than you when trying to book a flight on a date close to your desired departure.
  • Know what you want.
    While your Visa Signature concierge service can perform research to help you narrow choices, they won’t necessarily be able to offer recommendations on all fronts. Have an idea of what sort of hotel or dining experience you want before calling concierge service for help.
  • Delegate.
    Take a look at your task list and figure out which items you could pass on to your concierge service, such as making supply orders, calling businesses to gather basic information or sending in a print order to a copy shop.

What other concierge credit card programs are there?

A variety of cards other than Visa come with concierge services, including certain Citi and American Express cards. Be sure to compare your options.

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Bottom line

A concierge service covers basic tasks you’d otherwise have to do yourself, making it a nice perk considering it’s included with the card. With a few adjustments to your routine, you could utilize this service to make travel planning less stressful and time-consuming.

Take a look at the rest of your Visa Signature benefits to see how a Visa Signature card can make your travel less stressful.

Frequently asked questions

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