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Visa Signature concierge service explained

Complimentary perks to keep you on the move, no matter where you are.

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Our pick for concierge service: Chase Sapphire Preferred® Card

Chase Sapphire Preferred® Card logo

80,000-point

Signup bonus after spending $4,000 in first 3 months

  • Signup bonus worth $1,000 with Chase Ultimate Rewards
  • 1:1 point transfer to partner hotels and airlines
  • Low annual fee for a travel card
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While all Visa cards come with a few perks to make traveling easier — such as rental car insurance or emergency card replacement — Visa Signature cards’ premium rewards and benefits can make your trips run even smoother. Chief among these is concierge services, a feature offered on eligible Signature and Infinite cards that can take the planning out of your hands.

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What is the Visa Signature concierge service?

Concierge services

The Visa Signature concierge service is a program that offers specific 24/7 concierge services to Visa Signature cardholders. These services are like having your own personal assistant and can help you with, booking, research and other task-oriented activities.

What can Visa Signature concierge service do?

Visa’s concierge service helps busy travelers save time by taking the stress of planning and coordinating off their hands. Services include:

  • Travel coordination.
    Visa Signature concierge does travel research, trip planning and books airline tickets or hotel stays. They can also put you in touch with chauffeured driving services to help you move around town.
  • Sports and entertainment.
    While you’re not likely to get a sold-out show, Visa Signature concierge can help you book tickets.
  • Dining reservations.
    Visa Signature concierge provides reservation services as well as recommendations based on requests.
  • Shopping.
    This includes gift recommendations and gift deliveries.

How to contact Visa Signature concierge

You can reach the concierge service 24/7 by calling Visa’s toll-free phone number: 800-953-7392. For calls outside of the US, you can call collect: 630-350-4551.

You can also email your request to Visa through the concierge website.

How to make the most out of Visa Signature concierge

Making the most of your concierge service means making some changes to the way you plan travel and other events. Here are some tips for using your concierge service effectively.

  • Plan ahead.
    While your Visa Signature concierge service can take care of certain services for you, it’s still limited by availability. Your concierge service won’t fare any better than you when trying to book a flight on a date close to your desired departure.
  • Know what you want.
    While your Visa Signature concierge service can perform research to help you narrow choices, they won’t necessarily be able to offer recommendations on all fronts. Have an idea of what sort of hotel or dining experience you want before calling concierge service for help.
  • Delegate.
    Take a look at your task list and figure out which items you could pass on to your concierge service, such as making supply orders, calling businesses to gather basic information or sending in a print order to a copy shop.

What other concierge credit card programs are there?

A variety of cards other than Visa come with concierge services, including certain Citi and American Express cards. Be sure to compare your options.

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Compare Visa Signature concierge credit cards.

The cards in this table offer Visa Signature benefits. If you’re interested in the concierge service, verify that the card you’re looking at features this before you apply.

Name Product Filter values Rewards Purchase APR Annual fee
Chase Sapphire Preferred® Card
5x points on Lyft, 2x points on travel and dining and 1x points on all other purchases
15.99% to 22.99% variable
$95
Earn a huge signup bonus worth $1,000 with this popular travel card. Combine with other Chase Ultimate Rewards cards for even greater value.
CardMatch™ from creditcards.com
See terms
See issuer's website
See terms
Use the CardMatch tool to find cards you're likely to qualify for with your credit score, without a hard pull on your credit.
Ink Business Cash℠ Credit Card
5% at office supply stores, on Internet, cable and phone up to $25,000 combined annually (then 1%), 2% on gas and dining up to $25,000 combined annually then 1% after that and on all other purchases
0% intro for the first 12 months (then 13.24% to 19.24% variable)
$0
$500 bonus cash back after you spend $3,000 in the first 3 months.
Ink Business Preferred® Credit Card
3x points on the first $150,000 on travel and select business categories annually, then 1x after and on all other purchases
15.99% to 20.99% variable
$95
100,000 bonus points after you spend $15,000 on purchases in the first 3 months after account opening. That's $1,250 toward travel rewards when you redeem through Chase Ultimate Rewards®
Ink Business Unlimited℠ Credit Card
1.5% cash back on all purchases
0% intro for the first 12 months (then 13.24% to 19.24% variable)
$0
$500 bonus cash back after you spend $3,000 on purchases in the first 3 months after account opening.
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Compare up to 4 providers

What do users say about Visa Signature concierge?

Based on cardholder responses gathered from social media sites such as Reddit, your mileage may vary when it comes to the usefulness of Visa concierge.

Many cardholders felt that the services offered by the Visa concierge service wasn’t a higher quality than what they could have done on their own. Others reported instances where Visa was unable to book an event but the user was able to do so when they tried on their own.

Cardholders with positive experiences seemed to enjoy the extra time the service freed up for them. Others were able to land reservations at hard to book restaurants with no troubles at all through the service.

Why use Visa Signature concierge over Alexa?

Visa concierge and personal digital assistants like Alexa or Siri can both simplify your life by taking the burden of research or booking out of your hands. The main advantage to a concierge over Alexa? With Visa concierge you’ll be speaking to a real person. This opens up a level of nuance to your requests that Siri or Alexa might not be able to handle.

Is Visa Signature concierge service worth it?

The more you choose to use the concierge service, the more you’ll benefit.

While using the service to make last-minute hotel reservations or flight bookings won’t save you much stress, calling ahead of time to arrange future plans can save you time.

Ultimately, the concierge service is a useful perk that some will find more useful than others. But at no personal cost for access to the service beyond the cost of your card, you aren’t losing out if you don’t make the most of it.

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Bottom line

A concierge service covers basic tasks you’d otherwise have to do yourself, making it a nice perk considering it’s included with the card. With a few adjustments to your routine, you could utilize this service to make travel planning less stressful and time-consuming.

Take a look at the rest of your Visa Signature benefits to see how a Visa Signature card can make your travel less stressful.

Frequently asked questions

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